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URL: https://www.coursera.org/learn/resolving-and-transforming-conflict

⇱ Professional Skills: Resolving and Transforming Conflict | Coursera

Professional Skills: Resolving and Transforming Conflict

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Professional Skills: Resolving and Transforming Conflict

Included with

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Respond effectively to conflict by understanding its causes and resources.

  • Explore cooperative solutions through thoughtful responses and purposeful questions.

  • Follow through on solutions with honesty and humility to transform conflict.

Details to know

Shareable certificate

Add to your LinkedIn profile

Recently updated!

March 2026

Assessments

3 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Professional Skills: Conflict Management and Negotiation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

Master the final and most crucial stages of conflict management: resolution and transformation. This course helps you turn conflict into collaboration by applying clear communication, creative problem-solving, and follow-through strategies.

Getting through conflict is only half the battle — resolving it is where the real transformation begins. Resolving and Transforming Conflict, developed by ASU’s Sandra Day O’Connor College of Law, gives you the frameworks and tools to create cooperative, lasting solutions. This course builds on conflict awareness and management skills to help you follow through with strategies that promote trust, accountability, and change. You’ll explore real-world tactics for responding thoughtfully, brainstorming collaboratively, and applying practical solutions that are applicable in any workplace setting. Whether you’re addressing individual disputes or team-wide issues, you’ll develop the confidence to lead with integrity, respond clearly and resolve fairly.

This module introduces you to the fundamental aspects of conflict, helping you understand its various causes and the resources available for effective resolution. You will learn practical strategies for responding to conflict in a constructive manner, focusing on how to de-escalate situations and foster positive outcomes. By the end of this module, you will be equipped with the initial tools to approach disagreements with confidence and skill.

What's included

1 assignment7 plugins

1 assignment•Total 10 minutes
  • Quiz: Responding to conflict•10 minutes
7 plugins•Total 45 minutes
  • Responding to conflict: Causes and resources•5 minutes
  • Responding effectively to conflict•4 minutes
  • Practice the solution: Responding effectively to conflict•10 minutes
  • Job aid: Responding effectively to conflict•3 minutes
  • Reflect on the solution: Responding to conflict•10 minutes
  • Respond to problems and offer thoughtful responses: Key takeaways•3 minutes
  • Apply the solution: Responding to conflict•10 minutes

Building on the foundational understanding of conflict, this module delves into the art of exploring cooperative solutions. You will discover how to shift from adversarial positions to collaborative problem-solving, emphasizing thoughtful responses and purposeful questioning. This module will guide you in transforming conflict into opportunities for mutual understanding and shared success, enhancing your ability to work with others towards common goals.

What's included

1 assignment7 plugins

1 assignment•Total 10 minutes
  • Exploring cooperative solutions•10 minutes
7 plugins•Total 45 minutes
  • Exploring cooperative solutions: Causes and resources•5 minutes
  • Exploring cooperative solutions: Cooperating to transform conflict•4 minutes
  • Practice the solution: Cooperating to transform conflict•10 minutes
  • Job aid: Cooperating to transform conflict•3 minutes
  • Reflect on the solution: Exploring cooperative solutions•10 minutes
  • Offer thoughtful responses, ask purposeful questions: Key takeaways•3 minutes
  • Apply the solution: Exploring cooperative solutions•10 minutes

The final module focuses on the critical step of following through on conflict solutions with honesty and humility. You will learn how to sustain positive changes, build trust, and ensure that agreed-upon resolutions are implemented effectively. This module emphasizes the importance of accountability and integrity in maintaining healthy relationships and preventing future conflicts, empowering you to achieve lasting peace and productivity.

What's included

1 assignment7 plugins

1 assignment•Total 10 minutes
  • Quiz: Following through on solutions•10 minutes
7 plugins•Total 45 minutes
  • Following through on solutions: Causes and resources•5 minutes
  • Following through on solutions: Preparing to follow through•4 minutes
  • Practice the solution: Preparing to follow through•10 minutes
  • Job aid: Preparing to follow through•3 minutes
  • Reflect on the solution: Following through on solutions•10 minutes
  • Follow through with honesty and humility: Key takeaways•3 minutes
  • Apply the solution: Following through on solutions•10 minutes

This concluding module includes a course completion survey to gather your feedback and formally marks the end of your learning experience.

What's included

1 reading1 plugin

1 reading•Total 3 minutes
  • End of course survey•3 minutes
1 plugin•Total 3 minutes
  • End of course survey•3 minutes

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Instructor

Arizona State University
35 Courses•6,433 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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