Retail Supply Chain and Relationship Management
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Retail Supply Chain and Relationship Management
This course is part of Retail Management and Supply Chain Strategy Specialization
Included with
What you'll learn
Analyze retail supply chain, sourcing, warehousing, and logistics processes to improve efficiency.
Apply inventory, procurement, and distribution strategies to optimize retail operations.
Evaluate customer experience and relationship management practices across retail channels.
Skills you'll gain
- Customer experience improvement
- Customer experience strategy (CX)
- Relationship Management
- Inventory and Warehousing
- Transportation, Supply Chain, and Logistics
- Operations
- Operational Efficiency
- Logistics
- Retail Management
- Warehousing
- Customer Service
- Customer Relationship Management
- Warehouse Management
- Strategic Sourcing
- Operations Management
- Supply Chain
- Retail Store Operations
- Procurement
- Supply Management
- Reverse Logistics
Details to know
June 2026
20 assignments
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There are 5 modules in this course
Master retail supply chain, logistics, and customer experience in one course.
Learn how top retailers optimize operations, sourcing, and service delivery. This course provides a complete understanding of retail relationship management, covering transportation, warehousing, inventory, procurement, and customer service strategies. Learners will explore how goods move across the supply chain, how sourcing decisions impact profitability, and how customer experience drives retail success. You will gain practical insights into cross docking, global sourcing, reverse logistics, and multi-channel retailing. The course also explores modern retail formats such as airport retailing, online shopping, and service retailing. By the end of this course, you will be able to analyze supply chain processes, improve operational efficiency, and design customer-centric retail strategies. A real-world case study on Khadims Footwear strengthens applied learning. Ideal for students and professionals aiming to build expertise in retail operations, logistics, and customer relationship management.
Learn how transportation planning, execution, and IT systems optimize retail logistics efficiency, cost, and sustainability.
What's included
7 videos4 assignments
7 videos•Total 48 minutes
- Transport Planning Legs in transportation•4 minutes
- Transportation Planning Drivers Tools•12 minutes
- Transportation constraints & Transportation Execution Process•7 minutes
- Transportation Cycle & IT for transport management•8 minutes
- Measures of Transport Management & Green transport•4 minutes
- Retail Warehousing - Overview and Functions•9 minutes
- Value added services of a retail warehouse Cross docking introduction•4 minutes
4 assignments•Total 60 minutes
- Fundamentals of Transport Planning•10 minutes
- Managing Transport Execution•10 minutes
- Sustainable & Efficient Transport Systems•10 minutes
- Transportation & Logistics Foundations in Retail•30 minutes
Explore warehouse operations, inventory optimization, supplier management, and procurement decisions for efficient retail operations.
What's included
7 videos4 assignments
7 videos•Total 50 minutes
- Cross docking Types applications advantages working•9 minutes
- why inventory cost of inventory inventory pyramid•7 minutes
- Factors to consider to decide on inventory measures of inventory conclusion•7 minutes
- Important concepts & Supplier Relationship Management Process•8 minutes
- Merchandise Procurement Decisions Procurement Process•7 minutes
- Merchandise Procurement Decisions Procurement Process Continue•8 minutes
- Global Sourcing Pros and Cons•6 minutes
4 assignments•Total 60 minutes
- Cross Docking & Warehouse Efficiency•10 minutes
- Inventory Decision-Makingn•10 minutes
- Procurement Fundamentals•10 minutes
- Warehousing & Inventory Optimization •30 minutes
Understand global sourcing processes and build customer-centric retail strategies through service excellence and order management.
What's included
7 videos4 assignments
7 videos•Total 58 minutes
- Major Processes in Global Sourcing•8 minutes
- Sourcing & Conclusion•11 minutes
- Introduction Retail Customer Service Customer Service Mix•8 minutes
- Customer Service Pyramid Customer Service over Retail Life cycle•7 minutes
- Ways to improve Customer Service for a Retailer•9 minutes
- Order Management Process Concept of Perfect Order•6 minutes
- Multi Channel Retailing•9 minutes
4 assignments•Total 60 minutes
- Global Sourcing Strategy•10 minutes
- Retail Customer Service Excellence•10 minutes
- Enhancing Customer Experience•10 minutes
- Global Sourcing & Customer-Centric Retailing•30 minutes
Analyze product returns, reverse logistics, loyalty programs, and diverse retail formats including rural and organized retail.
What's included
7 videos4 assignments
7 videos•Total 55 minutes
- Retail Returns & Reverse Logistics•8 minutes
- Reverse Logistics process•11 minutes
- Retail Loyalty Programmes•8 minutes
- Retail kiosk advanced payment technologies conclusion•9 minutes
- Types of Retailer & Organised B2C Retail Format examples•5 minutes
- Cash carry Retailing Rural Retailing•6 minutes
- Cash & carry Retailing Rural Retailing Continue•8 minutes
4 assignments•Total 60 minutes
- Returns & Reverse Logistics•10 minutes
- Loyalty & Payment Innovations•10 minutes
- Retail Formats & Market Expansion•10 minutes
- Reverse Logistics & Retail Formats•30 minutes
Examine emerging retail channels, service retailing, and supply chain innovations with real-world case applications.
What's included
8 videos4 assignments
8 videos•Total 71 minutes
- Airport Retailing Non Store based Retail Formats Online Shopping•7 minutes
- Airport Retailing Non Store based Retail Formats Online Shopping Continue•8 minutes
- Service Retailing Banking Courier and Conclusion•9 minutes
- Understanding development process supply chain characteristics•13 minutes
- Pre pack Planning•6 minutes
- Apparel retail Supply Chain Innovations•11 minutes
- Footwear retailing & Supply Chain Drivers•9 minutes
- Case study of Khadims Footwear Conclusion•8 minutes
4 assignments•Total 60 minutes
- Emerging Retail Channels•10 minutes
- Service Retailing & Supply Chain Basics•10 minutes
- Apparel & Footwear Supply Chain Excellence•10 minutes
- Advanced Retail Formats & Supply Chain Innovation •30 minutes
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