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⇱ Salesforce Fundamentals and Setup | Coursera


Salesforce Fundamentals and Setup

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Salesforce Fundamentals and Setup

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

6 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

6 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand Salesforce fundamentals and its role in business operations.

  • Learn to set up and configure Salesforce: users, security, and data customization.

  • Manage data effectively with import/export, quality checks, and security best practices.

  • Customize Salesforce to automate workflows and boost productivity.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

12 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Salesforce Admin & App Builder Certification Prep Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 2 modules in this course

Ready to master one of the world's most powerful CRM platforms?

This Salesforce Fundamentals & Setup course is a necessary prerequisite for both the Salesforce Administrator (ADM 201) and Platform App Builder (CRT 403) certification paths. Whether you're an ambitious administrator, business analyst, sales professional, or IT specialist, this course will teach you how to configure, customize, and manage Salesforce. You'll learn about Salesforce's architecture, data model, essential features, as well as how to configure user profiles, roles, permissions, and organization-wide default settings. Get hands-on experience customizing objects, fields, page layouts, and apps. Learn how to handle data using import/export tools, validation criteria, and deduplication procedures. The Salesforce App Builder course also covers process automation and workflow streamlining, as well as how to create sophisticated reports and dashboards for making data-driven choices. With engaging demos, real-world examples, and quizzes, you'll have the confidence to apply what you've learned quickly. In the end, you'll be completely ready to configure Salesforce and support business success. Enroll now to begin your Salesforce certification journey today. Disclaimer: Salesforce, Lightning, and related marks are trademarks of Salesforce, Inc. This course is not affiliated with or endorsed by Salesforce.

This module covers the basics of Salesforce administration, including cloud computing fundamentals, CRM concepts, and an overview of Salesforce offerings. By the end of this module, learners will gain practical skills in creating a Salesforce account, setting up user profiles, roles, and permissions, enabling them to effectively manage Salesforce organizations.

What's included

14 videos2 readings5 assignments

14 videosβ€’Total 98 minutes
  • Course Introductionβ€’11 minutes
  • Exam Detailsβ€’7 minutes
  • Cloud Basicsβ€’6 minutes
  • Introduction to CRMβ€’5 minutes
  • Salesforce Introductionβ€’3 minutes
  • Salesforce Offeringsβ€’14 minutes
  • Creating a Salesforce Accountβ€’2 minutes
  • Demo: Creating a SF Account App Setupβ€’12 minutes
  • Org Introductionβ€’10 minutes
  • User Setupβ€’4 minutes
  • Create Usersβ€’2 minutes
  • Roles and Profilesβ€’9 minutes
  • Demo: Customizing Profile and Usersβ€’5 minutes
  • Demo: Profile and Role Creationβ€’7 minutes
2 readingsβ€’Total 5 minutes
  • Specialization Introductionβ€’3 minutes
  • Introduction and Syllabusβ€’2 minutes
5 assignmentsβ€’Total 42 minutes
  • Cloud Computing and CRM Significanceβ€’6 minutes
  • Salesforce Essentialsβ€’8 minutes
  • Customizing User Profiles and Rolesβ€’6 minutes
  • Salesforce Configurationβ€’4 minutes
  • CRM Fundamentals: Salesforce Setup & Customizationβ€’18 minutes

This module covers the topics such as creating custom objects and fields, managing field dependencies, and mastering object relationships. By the end of this module, learners will gain proficiency in customizing Salesforce objects, implementing validation rules, and utilizing Schema Builder.

What's included

22 videos1 reading7 assignments

22 videosβ€’Total 127 minutes
  • Standard and Custom Objectsβ€’5 minutes
  • Creating Custom Objectsβ€’10 minutes
  • Tabsβ€’2 minutes
  • Create Tabsβ€’6 minutes
  • Fieldsβ€’8 minutes
  • Create Fieldsβ€’4 minutes
  • API Nameβ€’1 minute
  • Global Picklistβ€’2 minutes
  • Use Global Picklist in Objectsβ€’1 minute
  • Field Dependenciesβ€’4 minutes
  • Data Typesβ€’5 minutes
  • Functionsβ€’5 minutes
  • Create Formula Fieldsβ€’1 minute
  • Validation Rulesβ€’2 minutes
  • Roll-up Summariesβ€’1 minute
  • Create Roll-up Summary Fieldβ€’2 minutes
  • Object Relationshipsβ€’8 minutes
  • Create Master-Detail Relationshipβ€’2 minutes
  • Schema Builderβ€’2 minutes
  • Demo: Creating Custom Objects and Fieldsβ€’16 minutes
  • Demo: Customizing Objects and Fieldsβ€’25 minutes
  • Demo: Creating Validation Rules and Field Relationshipsβ€’14 minutes
1 readingβ€’Total 2 minutes
  • Course Synopsisβ€’2 minutes
7 assignmentsβ€’Total 66 minutes
  • Salesforce Data Management Basicsβ€’8 minutes
  • Global Picklists in Salesforceβ€’10 minutes
  • Manage Salesforce Fields and Data Integrityβ€’8 minutes
  • Advanced Data Managementβ€’8 minutes
  • Master Salesforce Schema Customizationβ€’6 minutes
  • Customizing Salesforce Objectsβ€’8 minutes
  • Salesforce Data Management: Fields, Picklists, Relationshipsβ€’18 minutes

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Frequently asked questions

Understanding Salesforce fundamentals and setup is valuable for anyone pursuing a career as a Salesforce Administrator, Developer, Consultant, or Business Analyst. It can enhance job prospects and open up opportunities in organizations that use Salesforce.

Yes, a course completion certificate is allocated upon completing all graded assignments and quizzes present in the Salesforce fundamental and Setup course.

There's no need to have Salesforce or CRM experience before. It's best to start from scratch, but knowing some basic business ideas can help. 

This is the perfect course for people who are just starting out with Salesforce and want to learn how to set it up and manage it. It's great for business analysts, sales or service professionals, aspiring administrators, IT experts, and regular users who aren't tech-savvy.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,