Salesforce CLM & CPQ: Streamlining Contract Operations
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Salesforce CLM & CPQ: Streamlining Contract Operations
This course is part of Salesforce Starter Kit Specialization
Instructors: Saurabh Laturkar
Included with
Recommended experience
Recommended experience
What you'll learn
Apply the fundamentals of Contracts in Salesforce.
Explore the core features and capabilities of CLM and CPQ.
Implement automation using approval processes in Salesforce CPQ and CLM.
Apply best practices for Seamless Integration of CLM and CPQ.
Skills you'll gain
- Sales Operations
- Data-Driven Decision-Making
- Process Optimization
- Salesforce Development
- Business Reporting
- Configuration Management
- Process Design
- Analytics
- Compliance Management
- Contract Management
- Business Process Automation
- Contract Compliance
- Automation
- Workflow Management
- Contract Negotiation
- Systems Integration
Tools you'll learn
Details to know
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There is 1 module in this course
In today’s competitive business landscape, mastering Salesforce CLM (Contract Lifecycle Management)
and CPQ (Configure, Price, Quote) is a game-changer. This course provides the essential knowledge and skills to optimize contract operations and pricing strategies using Salesforce’s robust capabilities. Through hands-on training, you’ll learn how to configure Salesforce for CLM and CPQ, enabling your team to streamline the entire contract lifecycle—from creation and negotiation to execution. Gain expertise in designing efficient pricing workflows and automating approval processes to ensure compliance and accuracy at every stage. Harness the power of Salesforce reporting and analytics to uncover actionable insights that support smarter business decisions. Additionally, explore proven methods for integrating Salesforce with ERP, CRM, and other systems to create a unified data management approach. This course is designed for professionals who actively work with Salesforce and are seeking to enhance their skills in contract and pricing automation. Ideal participants include Salesforce Administrators, who manage and configure Salesforce environments; Salesforce Consultants, who advise on system optimization; Business Analysts, who assess operational workflows and support solution design; and CRM users who interact with Salesforce tools to manage customer and business data. Participants should have a solid understanding of Salesforce fundamentals, including how to navigate the platform and work with standard objects such as Accounts, Contacts, and Opportunities. Familiarity with Salesforce terminology and interface is essential. Additionally, learners should possess a basic working knowledge of Salesforce automation tools like Process Builder, Flow, and Workflow Rules, as these will be leveraged to implement CLM and CPQ functionalities. By the end of this course, learners will be able to apply the fundamental principles of contract management within Salesforce, understand the key features and capabilities of CLM and CPQ, implement automation through approval processes to streamline contract and pricing workflows, and apply best practices for integrating CLM and CPQ with other systems to ensure seamless data flow and operational efficiency. They will also develop the confidence to tailor Salesforce configurations to meet specific organizational needs and drive impactful business outcomes.
In this course, you’ll explore how Salesforce CLM and CPQ streamline contract management and pricing operations. Through hands-on configuration and real-world scenarios, you’ll learn to automate contract workflows, design efficient pricing strategies, and ensure compliance through approval processes. You’ll also uncover how to integrate Salesforce with other systems, leverage reporting and analytics, and customize solutions to meet your organization’s unique operational needs.
What's included
12 videos5 readings1 assignment3 peer reviews2 discussion prompts
12 videos•Total 109 minutes
- Introduction and Welcome•2 minutes
- Introduction to CLM and CPQ •4 minutes
- Unleash the Power of Contracts to Transform Businesses•14 minutes
- Salesforce CLM and its Functionalities •15 minutes
- Execute and Sign Contracts in Salesforce CLM•15 minutes
- Automation, Reporting and Analytics in Salesforce CLM •4 minutes
- Salesforce CPQ and its Functionalities •11 minutes
- Quote Configuration and Management •17 minutes
- Automation in CPQ•9 minutes
- Understanding the Contract Gap in the Quote to Cash Sales Process •6 minutes
- Data Flow and Integration Between CPQ and CLM •10 minutes
- Congratulations and Continuous Learning Journey•2 minutes
5 readings•Total 25 minutes
- Welcome to the Course: Course Overview•5 minutes
- Working with Contracts in Salesforce •5 minutes
- Describing Benefits and Challenges of CLM •5 minutes
- Building CPQ Capabilities for Generating Quotes •5 minutes
- Exploring CPQ and CLM Integration Capabilities •5 minutes
1 assignment•Total 20 minutes
- Salesforce CLM & CPQ: Streamlining Contract Operations•20 minutes
3 peer reviews•Total 80 minutes
- Hands-On-Learning: Managing Contracts Using Salesforce CLM •10 minutes
- Hands-On-Learning: Creating a Quote Using Salesforce CPQ •10 minutes
- Project: Automating Contract Management for ACETRIQ IT Service Solutions •60 minutes
2 discussion prompts•Total 10 minutes
- The Impact of Salesforce CLM: Enhancing Efficiency While Navigating Limitations •5 minutes
- Real-World Impact of Integrating Salesforce CLM with CPQ •5 minutes
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Frequently asked questions
It is the connected Salesforce process for handling pricing, quotes, approvals, and contracts as one coordinated flow rather than separate tasks. The course focuses on configuring that flow so learners can support contract creation, negotiation, execution, and related pricing work inside Salesforce.
You would use this workflow when quote creation, pricing decisions, approvals, and contract steps need to stay connected instead of being handled as separate handoffs. In the course, it is framed as a practical approach for repeatable contract operations where status tracking and a consistent process matter.
It sits in the middle of a broader sales and contract process, linking product and pricing work to contract review, signing, and later tracking. The course presents it as the bridge between isolated record updates and a more repeatable end-to-end workflow.
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