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Salesforce CLM & CPQ: Streamlining Contract Operations

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Salesforce CLM & CPQ: Streamlining Contract Operations

Included with

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply the fundamentals of Contracts in Salesforce.

  • Explore the core features and capabilities of CLM and CPQ.

  • Implement automation using approval processes in Salesforce CPQ and CLM.

  • Apply best practices for Seamless Integration of CLM and CPQ.

Details to know

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Assessments

1 assignment

Taught in English

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This course is part of the Salesforce Starter Kit Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
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There is 1 module in this course

In today’s competitive business landscape, mastering Salesforce CLM (Contract Lifecycle Management)

and CPQ (Configure, Price, Quote) is a game-changer. This course provides the essential knowledge and skills to optimize contract operations and pricing strategies using Salesforce’s robust capabilities. Through hands-on training, you’ll learn how to configure Salesforce for CLM and CPQ, enabling your team to streamline the entire contract lifecycle—from creation and negotiation to execution. Gain expertise in designing efficient pricing workflows and automating approval processes to ensure compliance and accuracy at every stage. Harness the power of Salesforce reporting and analytics to uncover actionable insights that support smarter business decisions. Additionally, explore proven methods for integrating Salesforce with ERP, CRM, and other systems to create a unified data management approach. This course is designed for professionals who actively work with Salesforce and are seeking to enhance their skills in contract and pricing automation. Ideal participants include Salesforce Administrators, who manage and configure Salesforce environments; Salesforce Consultants, who advise on system optimization; Business Analysts, who assess operational workflows and support solution design; and CRM users who interact with Salesforce tools to manage customer and business data. Participants should have a solid understanding of Salesforce fundamentals, including how to navigate the platform and work with standard objects such as Accounts, Contacts, and Opportunities. Familiarity with Salesforce terminology and interface is essential. Additionally, learners should possess a basic working knowledge of Salesforce automation tools like Process Builder, Flow, and Workflow Rules, as these will be leveraged to implement CLM and CPQ functionalities. By the end of this course, learners will be able to apply the fundamental principles of contract management within Salesforce, understand the key features and capabilities of CLM and CPQ, implement automation through approval processes to streamline contract and pricing workflows, and apply best practices for integrating CLM and CPQ with other systems to ensure seamless data flow and operational efficiency. They will also develop the confidence to tailor Salesforce configurations to meet specific organizational needs and drive impactful business outcomes.

In this course, you’ll explore how Salesforce CLM and CPQ streamline contract management and pricing operations. Through hands-on configuration and real-world scenarios, you’ll learn to automate contract workflows, design efficient pricing strategies, and ensure compliance through approval processes. You’ll also uncover how to integrate Salesforce with other systems, leverage reporting and analytics, and customize solutions to meet your organization’s unique operational needs.

What's included

12 videos5 readings1 assignment3 peer reviews2 discussion prompts

12 videosTotal 109 minutes
  • Introduction and Welcome2 minutes
  • Introduction to CLM and CPQ 4 minutes
  • Unleash the Power of Contracts to Transform Businesses14 minutes
  • Salesforce CLM and its Functionalities 15 minutes
  • Execute and Sign Contracts in Salesforce CLM15 minutes
  • Automation, Reporting and Analytics in Salesforce CLM 4 minutes
  • Salesforce CPQ and its Functionalities 11 minutes
  • Quote Configuration and Management 17 minutes
  • Automation in CPQ9 minutes
  • Understanding the Contract Gap in the Quote to Cash Sales Process 6 minutes
  • Data Flow and Integration Between CPQ and CLM 10 minutes
  • Congratulations and Continuous Learning Journey2 minutes
5 readingsTotal 25 minutes
  • Welcome to the Course: Course Overview5 minutes
  • Working with Contracts in Salesforce 5 minutes
  • Describing Benefits and Challenges of CLM 5 minutes
  • Building CPQ Capabilities for Generating Quotes 5 minutes
  • Exploring CPQ and CLM Integration Capabilities 5 minutes
1 assignmentTotal 20 minutes
  • Salesforce CLM & CPQ: Streamlining Contract Operations20 minutes
3 peer reviewsTotal 80 minutes
  • Hands-On-Learning: Managing Contracts Using Salesforce CLM 10 minutes
  • Hands-On-Learning: Creating a Quote Using Salesforce CPQ 10 minutes
  • Project: Automating Contract Management for ACETRIQ IT Service Solutions 60 minutes
2 discussion promptsTotal 10 minutes
  • The Impact of Salesforce CLM: Enhancing Efficiency While Navigating Limitations 5 minutes
  • Real-World Impact of Integrating Salesforce CLM with CPQ 5 minutes

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Frequently asked questions

It is the connected Salesforce process for handling pricing, quotes, approvals, and contracts as one coordinated flow rather than separate tasks. The course focuses on configuring that flow so learners can support contract creation, negotiation, execution, and related pricing work inside Salesforce.

You would use this workflow when quote creation, pricing decisions, approvals, and contract steps need to stay connected instead of being handled as separate handoffs. In the course, it is framed as a practical approach for repeatable contract operations where status tracking and a consistent process matter.

It sits in the middle of a broader sales and contract process, linking product and pricing work to contract review, signing, and later tracking. The course presents it as the bridge between isolated record updates and a more repeatable end-to-end workflow.

An integrated workflow keeps quote, pricing, approval, and contract activity connected inside Salesforce so one stage can move cleanly into the next. Separate manual steps treat those activities as disconnected tasks, which is the gap this course is designed to help learners reduce.

A working understanding of Salesforce basics is helpful, especially navigating the platform and using standard records such as Accounts, Contacts, and Opportunities. Some familiarity with Salesforce automation concepts is also expected because approval-based workflow setup is part of the CLM and CPQ process taught here.

The course centers on Salesforce CLM and Salesforce CPQ, with hands-on work in configuration and approval automation. It also touches on reporting and system integration at a practical level.

You practice creating contract records, configuring pricing and quotes, setting approval workflows, and moving agreements through key status stages. You also use reporting to track progress and keep the broader Salesforce process connected.

Financial aid available,