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⇱ Professional Skills: Team Communication | Coursera


Professional Skills: Team Communication

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Professional Skills: Team Communication

This course is part of multiple programs.

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

5 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

5 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Enhance group communication strategies

  • Strengthen team feedback practices

  • Build productive team cultures

Details to know

Shareable certificate

Add to your LinkedIn profile

Recently updated!

March 2026

Assessments

5 assignments

Taught in English

Build your subject-matter expertise

This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 6 modules in this course

Unlock the skills to collaborate effectively and communicate confidently within groups and teams. Learn practical strategies to foster a positive team culture, facilitate meetings, and give meaningful feedback.

Whether you're leading a team or participating in one, effective communication is essential for group success. Developed with CommLabASU, this course explores the fundamentals of team dynamics, conflict resolution, and active listening. Through real-world examples, interactive exercises, and reflective prompts, you'll gain tools to improve group interactions and outcomes.

This module delves into the foundational elements of building and sustaining highly productive team cultures. You will explore the various factors that contribute to a positive and effective team environment, learn strategies for fostering collaboration, and understand how to proactively address common challenges that can hinder team success. By the end of this module, you will be equipped to identify the characteristics of a strong team culture and implement practical steps to cultivate such an environment within your own teams.

What's included

1 assignment7 plugins

1 assignmentβ€’Total 10 minutes
  • Quiz: Maximizing productive team culturesβ€’10 minutes
7 pluginsβ€’Total 50 minutes
  • Maximizing productive team cultures: Causes and resourcesβ€’6 minutes
  • Maximizing productive team cultures: Creating an optimal team cultureβ€’8 minutes
  • Practice the solution: Creating a positive team cultureβ€’10 minutes
  • Job aid: Maximizing a productive team cultureβ€’3 minutes
  • Reflect on the solution: Maximizing productive team culturesβ€’10 minutes
  • Maximizing productive team cultures: Key takeawaysβ€’3 minutes
  • Apply the solution: Setting the team up for successβ€’10 minutes

Effective meetings are crucial for team productivity and decision-making. This module focuses on developing your skills as a meeting facilitator, enabling you to lead engaging, efficient, and outcome-driven discussions. You will learn how to prepare for meetings, manage group dynamics, ensure active participation, and guide your team towards clear objectives. By mastering these facilitation techniques, you will transform your meetings from time-consuming obligations into valuable opportunities for collaboration and progress.

What's included

1 assignment7 plugins

1 assignmentβ€’Total 8 minutes
  • Quiz: Facilitating group meetingsβ€’8 minutes
7 pluginsβ€’Total 57 minutes
  • Facilitating group meetings: Causes and resourcesβ€’10 minutes
  • Facilitating group meetings: Running an effective meetingβ€’11 minutes
  • Practice the solution: Facilitating group meetingsβ€’10 minutes
  • Job aid: How to facilitate an effective meetingβ€’3 minutes
  • Reflect on the solution: Facilitate group meetingsβ€’10 minutes
  • Facilitating group meetings: Key takeawaysβ€’3 minutes
  • Apply the solution: Growing as a facilitatorβ€’10 minutes

Active listening is a cornerstone of effective communication and crucial for building strong team relationships. In this module, you will learn the principles and techniques of active listening, focusing on how to apply them within a team context. You will discover how to truly hear and understand your teammates, fostering trust, reducing misunderstandings, and improving overall collaboration. This module will equip you with the skills to become a more empathetic and effective communicator, benefiting both your individual interactions and team dynamics.

What's included

1 assignment7 plugins

1 assignmentβ€’Total 10 minutes
  • Quiz: Using active listening with teamsβ€’10 minutes
7 pluginsβ€’Total 53 minutes
  • Using active listening with teams: Causes and resourcesβ€’6 minutes
  • Using active listening with teams: Practice your active listeningβ€’11 minutes
  • Practice the solution: Using active listening with your teamβ€’10 minutes
  • Job aid: The HURIER Model for Active Listeningβ€’3 minutes
  • Reflect on the solution: Using active listening with teamsβ€’10 minutes
  • Using active listening with teams: Key takeawaysβ€’3 minutes
  • Apply the solution: Listening as a practiceβ€’10 minutes

Conflict is an inevitable part of any team environment, but how it's managed can significantly impact team cohesion and productivity. This module provides strategies for reacting productively to conflicts, transforming potential disruptions into opportunities for growth and stronger relationships. You will learn to identify different conflict styles, understand the underlying causes of disagreements, and apply effective resolution techniques. By the end of this module, you will be able to navigate challenging conversations with confidence and foster a more harmonious and resilient team.

What's included

1 assignment7 plugins

1 assignmentβ€’Total 8 minutes
  • Quiz: Reacting productively to conflictsβ€’8 minutes
7 pluginsβ€’Total 58 minutes
  • Reacting productively to conflicts: Causes and resourcesβ€’7 minutes
  • Reacting productively to conflicts: Addressing group conflictsβ€’15 minutes
  • Practice the solution: Reacting productively to conflictβ€’10 minutes
  • Job aid: Strategy for conflict resolutionβ€’3 minutes
  • Reflect on the solution: Reacting productively to conflictsβ€’10 minutes
  • Reacting productively to conflict: Key takeawaysβ€’3 minutes
  • Apply the solution: Resolving conflict at workβ€’10 minutes

Constructive feedback is essential for individual and team development. This module focuses on the art of both giving and receiving feedback effectively within a group setting. You will learn how to deliver feedback that is clear, actionable, and supportive, as well as how to receive feedback openly and use it for personal and team improvement. This module will equip you with the skills to create a culture of continuous learning and growth within your team, enhancing performance and fostering a positive feedback loop.

What's included

1 assignment7 plugins

1 assignmentβ€’Total 8 minutes
  • Quiz: Getting and giving group feedbackβ€’8 minutes
7 pluginsβ€’Total 61 minutes
  • Getting and giving group feedback: Causes and resourcesβ€’7 minutes
  • Getting and giving group feedback: Managing team efforts via feedbackβ€’18 minutes
  • Practice the solution: Giving feedback to peersβ€’10 minutes
  • Job aid: Soliciting and giving feedbackβ€’3 minutes
  • Reflect on the solution: Getting and giving group feedbackβ€’10 minutes
  • Getting and giving group feedback: Key takeawaysβ€’3 minutes
  • Apply the solution: Giving effective feedbackβ€’10 minutes

This concluding module includes an end-of-course survey and information regarding course completion. Your feedback is invaluable in helping us improve our offerings and ensure future learners have an even better experience.

What's included

1 reading1 plugin

1 readingβ€’Total 3 minutes
  • End of course surveyβ€’3 minutes
1 pluginβ€’Total 3 minutes
  • End of course surveyβ€’3 minutes

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Instructor

Arizona State University
35 Coursesβ€’6,433 learners

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