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URL: https://www.coursera.org/learn/tech-support-career-guide-and-interview-preparation

⇱ Tech Support Career Guide and Interview Preparation | Coursera


Tech Support Career Guide and Interview Preparation

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Tech Support Career Guide and Interview Preparation

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Gain insight into a topic and learn the fundamentals.
4.9

145 reviews

9 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
4.9

145 reviews

9 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Summarize the basic functions and tasks of the technical support specialist role.

  • Describe some career paths for technical support and the job prospects for the field.

  • Review technical support fundamentals and refresh essential skills.

  • Discover what to expect from a technical interview so you can come prepared.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

6 assignments

Taught in English

Build your Personal Development expertise

This course is part of the IBM IT Support Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from IBM

There are 3 modules in this course

This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwork for interviewing. You will also get inside tips and steps you can use to perform professionally and effectively at interviews. Let seasoned professionals share their experiences to help you get ahead of the competition.

A note: This course often discusses technical support specialists specifically, but the majority of the content will apply to technical support specialists overall, and the terms “technical support engineer,” “help desk specialist,” “IT specialist,” and “technical support specialist” will be used interchangeably.

Your job search will be much more effective if you do some primary work before you begin. In Building a Foundation, you’ll learn how to clearly understand the jobs you will be looking for. You’ll learn how to write a basic resume and collect your previous work examples into a portfolio. You’ll also create some other materials that will be useful, such as a cover letter and an elevator pitch.

What's included

11 videos1 reading2 assignments5 plugins

11 videosTotal 67 minutes
  • Introduction to Technical Support Professional Certificate 5 minutes
  • Understanding the Role of A Technical Support Specialist8 minutes
  • Expert Viewpoint: Paths in Technical Support6 minutes
  • Expert Viewpoint: Setting Goals5 minutes
  • Opportunities in Technical Support6 minutes
  • Build your portfolio 7 minutes
  • Expert Viewpoint: Optimal Portfolios5 minutes
  • Expert Viewpoints: Technical Specialist Roles6 minutes
  • Draft your resume 10 minutes
  • Expert Viewpoint: Attention-Getting Resumes5 minutes
  • Expert Viewpoint: Standing Out from the Crowd5 minutes
1 readingTotal 10 minutes
  • Job Titles10 minutes
2 assignmentsTotal 40 minutes
  • Practice Quiz10 minutes
  • Graded Quiz30 minutes
5 pluginsTotal 130 minutes
  • Lab: Draft your Resume60 minutes
  • Drafting Basic Cover Letter15 minutes
  • Lab: Draft your Basic Cover Letter30 minutes
  • Gathering References10 minutes
  • Drafting an Elevator Pitch15 minutes

Job Seeking and Interview Preparation helps you understand how to put yourself forth as a memorable candidate. You’ll get guidance on researching prospective companies and assessing job leads to sift out the ones you want to focus on. You’ll learn about rehearsing for interviews and why it can make a big difference in your performance. And you’ll learn ways to network and let people you meet help you find your ideal role.

What's included

10 videos2 assignments2 plugins

10 videosTotal 62 minutes
  • Company and Industry Research6 minutes
  • Networking Online and Off6 minutes
  • Expert Viewpoint: Building Your Network5 minutes
  • Assessing job listings 7 minutes
  • Expert Viewpoint: A Closer Look at Job Listings4 minutes
  • Technical Review: Technical Skills Fundamentals Review8 minutes
  • Technical Review: Soft Skills Fundamentals Review6 minutes
  • Refreshing Essential Technical Support Skills8 minutes
  • Expert Viewpoint: Job Interview Prep6 minutes
  • Interview rehearsal6 minutes
2 assignmentsTotal 40 minutes
  • Practice Quiz10 minutes
  • Graded Quiz30 minutes
2 pluginsTotal 75 minutes
  • Applying for a Job 15 minutes
  • Lab: Prepare for an Interview60 minutes

After you’ve attracted a company’s attention, it’s important to know how to follow through. The Interviewing module will guide you through the interview process from beginning to end. You’ll learn about common types of interviews and what to expect from them, including code challenges. You’ll also learn some crucial tips for making a great impression in a final interview and how to follow up so that you stand out from the crowd.

What's included

8 videos4 readings2 assignments2 plugins

8 videosTotal 38 minutes
  • Overview of the Interview Process 3 minutes
  • Expert Viewpoint: Case Study Insights4 minutes
  • Expert Viewpoint: Tech Screen Expectations5 minutes
  • Final interviewing8 minutes
  • Technical Interviewing: Discussing a Project3 minutes
  • Expert Viewpoints: Interviewing4 minutes
  • Expert Viewpoints: Candidate Good Impression5 minutes
  • Expert Viewpoint: Negotiations5 minutes
4 readingsTotal 32 minutes
  • Unethical Questions and Behaviors10 minutes
  • Check List10 minutes
  • Congrats & Next Steps10 minutes
  • Thanks from the Course Team2 minutes
2 assignmentsTotal 40 minutes
  • Practice Quiz10 minutes
  • Graded Quiz30 minutes
2 pluginsTotal 30 minutes
  • Second-round Screening15 minutes
  • After the interview 15 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Instructor ratings
4.9 (40 ratings)

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Showing 3 of 145

ES
·

Reviewed on Aug 22, 2025

Great course, highly recommended for beginners entering the IT career space.

E
·

Reviewed on Oct 27, 2023

I have a lot to learn of this free course. Thank you Coursera!

OM
·

Reviewed on Aug 20, 2024

well exciting and detailed course. i appreciate the oppoutunity

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Financial aid available,