Providing Technical Support for AWS Workloads
Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.
Providing Technical Support for AWS Workloads
This course is part of AWS Cloud Technology Consultant Professional Certificate
Instructors: Seph Robinson
8,760 already enrolled
Included with
Ask Coursera
69 reviews
69 reviews
What you'll learn
Understand basics of troubleshooting in a cloud environment
Identify resources and routes to assist with understanding and troubleshooting
Skills you'll gain
Details to know
See how employees at top companies are mastering in-demand skills
Build your Cloud Computing expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Amazon Web Services
There are 3 modules in this course
As a cloud consultant, you might be working with companies of various sizes. Based on a company’s unique business needs, you might be responsible for evaluating their existing business solutions and offering more efficient cloud resources. In this course, you'll understand the types of services available and their capabilities and know how to appropriately map the right solution for each unique use case. You'll gain familiarity with the AWS cloud infrastructure, support methods, and mitigation techniques. The course begins with a review of AWS infrastructure, including a review of the foundational compute, networking, storage and database services. You'll then get introduced to the troubleshooting mindset and learn about the tools available and the importance of making a plan. You'll then get the details on troubleshooting with AWS services (Amazon EC2, Amazon Lambda, Amazon VPC) before closing the course with preventative controls and scenarios when using Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations. By completion of this course, you'll be well-versed in listening to a customer's cloud technology concerns and how to best position the most efficient and cost-effective solution.
Welcome to the first module of Providing Technical Support for AWS Workloads. In this module, you gain the fundamental knowledge and skills necessary to troubleshoot cloud-related issues. You begin the module by reviewing the basics of the AWS infrastructure. After that, you learn about AWS Support methods and how to identify paths that work best for your customers’ needs. Lastly, you examine troubleshooting techniques and resources. As part of this process, you also find out how to contact AWS Support and use available resources to search for answers.
What's included
8 videos8 readings2 assignments2 plugins
8 videos•Total 40 minutes
- Course Introduction•2 minutes
- Module 1 Introduction•2 minutes
- Review of AWS Infrastructure•6 minutes
- AWS Support Methods•7 minutes
- Troubleshooting mindset•6 minutes
- Customer scenario for support•8 minutes
- Contacting technical support•9 minutes
- Module 1 closing•1 minute
8 readings•Total 29 minutes
- Course Roadmap•2 minutes
- Welcome to the course•5 minutes
- Pre-Course Survey•1 minute
- How to choose the correct support method?•5 minutes
- Choosing a support plan•5 minutes
- Avoiding fire scenarios and minimizing customer impact•5 minutes
- Troubleshooting with AWS re:Post•5 minutes
- Mid-Course Survey•1 minute
2 assignments•Total 15 minutes
- Module 1 assessment•10 minutes
- Knowledge check•5 minutes
2 plugins•Total 30 minutes
- Pre-Course Survey•15 minutes
- Mid-Course Survey•15 minutes
In this module, you focus on troubleshooting AWS services, such as Amazon Elastic Compute Cloud service (Amazon EC2), AWS Lambda, and Amazon Virtual Private Cloud (Amazon VPC). For each service, you evaluate common challenges that users might experience. Then, you explore real-life troubleshooting scenarios, identify the root cause of issues, and implement effective solutions.
What's included
10 videos2 readings2 assignments1 app item1 discussion prompt
10 videos•Total 50 minutes
- Module 2 introduction•1 minute
- Avoiding common issues in EC2•6 minutes
- EC2 instance connectivity issues•8 minutes
- Customer Scenario for EC2•7 minutes
- Avoiding common issues in AWS Lambda•5 minutes
- Customer scenario for AWS Lambda•6 minutes
- Avoiding common connectivity issues in Amazon VPC•8 minutes
- Amazon VPC Flow Logs•4 minutes
- Customer scenario for Amazon VPC•3 minutes
- Module 2 closing•2 minutes
2 readings•Total 15 minutes
- EC2 failed status checks•5 minutes
- Troubleshooting Amazon EC2 user data (Linux/Windows)•10 minutes
2 assignments•Total 15 minutes
- Module 2 assessment•10 minutes
- Knowledge check•5 minutes
1 app item•Total 60 minutes
- Lab 1: Getting Started with Amazon EC2•60 minutes
1 discussion prompt•Total 10 minutes
- Amazon VPC Flow Logs•10 minutes
In this module, you continue to explore how to troubleshoot scenarios. This time, you define preventative measures that you can take to avoid encountering common issues in Amazon Simple Storage Service (Amazon S3), Amazon Relational Database Service (Amazon RDS), AWS Identity and Access Management (IAM), and AWS Organizations. You review various scenarios where users experience issues, and then identify tools and methods to help these users resolve the issues. You also learn about best practices to prevent potential challenges.
What's included
9 videos4 readings2 assignments1 app item1 plugin
9 videos•Total 43 minutes
- Week 3 introduction•1 minute
- Amazon S3 preventative measures•7 minutes
- Customer scenarios for Amazon S3•7 minutes
- Amazon Relational Database Service preventative measures•6 minutes
- AWS Identity and Access Management preventative measures•4 minutes
- Customer scenario for IAM•7 minutes
- AWS Organizations preventative measures•7 minutes
- Customer scenario for AWS Organizations•3 minutes
- Course closing•2 minutes
4 readings•Total 16 minutes
- Amazon S3 best practices•5 minutes
- Amazon RDS best practices•5 minutes
- IAM best practices•5 minutes
- Post-Course Survey•1 minute
2 assignments•Total 25 minutes
- Final asessment•20 minutes
- Knowledge check•5 minutes
1 app item•Total 60 minutes
- Lab 2: Troubleshooting - IAM Access Issues•60 minutes
1 plugin•Total 15 minutes
- Post-Course Survey•15 minutes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructors
Offered by
Explore more from Cloud Computing
- A
Amazon Web Services
Course
- A
Amazon Web Services
Professional Certificate
- Status: FreeA
Amazon Web Services
Course
- Status: FreeA
Amazon Web Services
Course
Why people choose Coursera for their career
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
More questions
Financial aid available,