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Understanding & Influencing Workplace Behavior

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Understanding & Influencing Workplace Behavior

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Gain insight into a topic and learn the fundamentals.
4.9

10 reviews

Beginner level
No prior experience required
2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.9

10 reviews

Beginner level
No prior experience required
2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

There are 4 modules in this course

Examines today’s evolving environment, in which effective utilization of human resources is a source of competitive advantage. To maximize the contribution of organizational members, managers must be able to understand, diagnose, and influence workplace behavior in the context of change. Topics include management of cross-functional teams and boundaryless organizations. Emphasis is on the role of corporate culture and distributed leadership.

This module, you will explore business principles through the captivating example of C&S Grocers. Discover the difference between hands-on and hands-off leadership, unravel the power of the CEE model, and delve into the transformative actions of Rick Cohen and self-managed teams.

What's included

10 videos5 readings5 assignments2 discussion prompts

10 videos•Total 31 minutes
  • C&S Grocers Case Study Introduction•3 minutes
  • Function of a Leader•3 minutes
  • The CEE Model•3 minutes
  • Rick Cohen and the CEE Model•3 minutes
  • Rick Cohen's Action Plan•3 minutes
  • Hands-On vs. Hands-Off Leaders•2 minutes
  • Physician/Administrator Collaboration at Mayo Clinic•8 minutes
  • Innovation in People Management•2 minutes
  • C&S Grocers Conclusion•3 minutes
  • Module 1 Summary•2 minutes
5 readings•Total 20 minutes
  • Welcome to Understanding & Influencing Workforce Behavior•1 minute
  • Meet Your Faculty: Laura Huang•3 minutes
  • Syllabus•10 minutes
  • Providing Mayo Insights: Dr. Fred Meyer and John Poe•5 minutes
  • Academic Integrity•1 minute
5 assignments•Total 22 minutes
  • Module Quiz•10 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
2 discussion prompts•Total 130 minutes
  • Meet Your Fellow Learners•10 minutes
  • Could Self-Managed Teams Work for Healthcare?•120 minutes

This module is all about the dynamics of power and influence within organizations. Using the Hollywood film 12 Angry Men as a case study, you will analyze different bases of power and understand the significance of balancing advocacy and inquiry. You will also learn various tactics for influencing others and explore the persuasive techniques of Logos, Pathos, and Ethos.

What's included

7 videos1 reading5 assignments1 discussion prompt

7 videos•Total 22 minutes
  • 12 Angry Men Case Study Introduction•3 minutes
  • Power and Influence•2 minutes
  • Major Bases of Power•4 minutes
  • Importance of Balancing Advocacy and Inquiry•3 minutes
  • Procedural Versus Interpersonal Tactics for Influence•4 minutes
  • Logos, Pathos, Ethos•4 minutes
  • Module Summary•2 minutes
1 reading•Total 90 minutes
  • 12 Angry Men Film•90 minutes
5 assignments•Total 22 minutes
  • Module Quiz•10 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
1 discussion prompt•Total 120 minutes
  • Influencing Others•120 minutes

This Module, you will delve into the case study of Jean-Claude Biver, a prominent figure in the watchmaking industry. You will explore the importance of building, growing, and maintaining organizations. You will also examine the roles of Beacons, Architects, and Change Agents in driving positive change and organizational transformation.

What's included

5 videos4 assignments1 discussion prompt

5 videos•Total 15 minutes
  • Jean-Claude Biver Case Study Introduction•3 minutes
  • Building Growing, and Maintaining•5 minutes
  • Creating a System and Vision•4 minutes
  • Beacons, Architects, and Change Agents•2 minutes
  • Module Summary•2 minutes
4 assignments•Total 19 minutes
  • Module Quiz•10 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
1 discussion prompt•Total 90 minutes
  • Changing the Narrative for Home Healthcare•90 minutes

This module revolves around the Tessei Case Study, where you will explore change strategies and a Change Management Model. You will learn criteria for assessing the effectiveness of change initiatives and explore key factors contributing to successful organizational change.

What's included

5 videos4 readings4 assignments1 peer review1 discussion prompt

5 videos•Total 13 minutes
  • Tessei Case Study Introduction•3 minutes
  • Change Strategies•2 minutes
  • Change Management Model•4 minutes
  • Criteria of Effectiveness•4 minutes
  • Module Summary•1 minute
4 readings•Total 53 minutes
  • Case Study: Tessei•40 minutes
  • Nurse Burnout - Managing Change in Healthcare Project Preview•5 minutes
  • Peer Review Brief and Rubric: Managing Change in Healthcare•5 minutes
  • Course Summary•3 minutes
4 assignments•Total 19 minutes
  • Module Quiz•10 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
  • Check Your Knowledge•3 minutes
1 peer review•Total 120 minutes
  • Managing Change in Healthcare•120 minutes
1 discussion prompt•Total 120 minutes
  • Tessei and Effectiveness•120 minutes

Instructor

Instructor ratings
5.0 (6 ratings)
Northeastern University
2 Courses•812 learners

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Reviewed on Aug 17, 2025

This course is super useful to my academics and the lecturer plays a major role where she taught everything in understandable ways?

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