InDebted's new helpdesk agent: eesel AI

Table of Contents

• AI agent in Jira Service Management
• Keep things centralized and simple
• Why eesel over other competitors?

• InDebted uses eesel AI as part of the IT team, as a first responder in Jira.

• eesel AI currently deflects 15% of incoming issues.

• eesel AI can learn from past issues, and training on these will enable InDebted to deflect 55% of incoming issues.

• InDebted integrates eesel AI into their Confluence so the bot is trained on internal documentation and can respond to questions based on that.

• They value the simplicity of eesel AI and the quality support from the eesel AI team to match their requirements.

InDebted is changing the world of consumer debt recovery for good. Their personalised, AI-powered solution gives businesses a better way to help their customers get back on track. With a team of over 250 employees and operating in five markets, InDebted is the multi-market, scalable collections solution.

InDebted has chosen eesel AI for their internal IT support to increase efficiency and capacity of a 5-10 people IT team handling requests from hundreds of employees.

AI agent in Jira Service Management

When you have such a customer base, providing accurate information to your support agents is a must. InDebted understands that manually responding to every inquiry and sifting through documentation to find articles to help resolve issues is not in the best interest of the agent or the company. That's why InDebted has selected eesel AI as their newest AI agent.

InDebted uses eesel as their "first responder" for their helpdesk tickets, acting just as an agent would and suggesting how issues could be resolved. "It reduces the need for a human to have to deal with an issue that could be resolved by referring to documentation or by walking the user through steps," Jason explains.

eesel AI is fully deflecting 15% of tickets. As eesel automatically creates more knowledge base articles based on past tickets, it will enable up to 55% deflection.

Their support team can now help customers access the correct information correctly and have eesel AI explain how to resolve their issues using this documentation. This frees up their team to work on more complex issues.

Keep things centralized and simple

InDebted values keeping things centralized and accessible. As such, eesel AI is their simple solution to access their Confluence documentation to assist their support needs. They've integrated eesel with their Confluence and with the Slack AI bot.

Jason remarks, "It was quite easy to set up." Users can find documentation, and get linked to the relevant source article.

Why eesel over other competitors?

InDebted prefers eesel AI over other options as Jason says, "The support we have received from the eesel team has been great and they have worked with us on our specific requirements."