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URL: https://www.firstsource.com/services/artificial-intelligence

⇱ Artificial Intelligence Services to Accelerate Digital Operations

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Artificial Intelligence Artificial Intelligence

Meet our AI-led suite of platforms, solutions, and digital services that power digital transformation for your business.

Smarter Infrastructure. Bigger results.
That’s
Firstsource relAI.

Responsible AI means something a little different to us. With Firstsource relAI, you’re not just getting responsible technology. You get a team of industry experts responsible for delivering faster, better outcomes for your business. With 25+ years of expertise and the most scalable, powerful tech around, we’re delivering results across the board, like 50% operational cost reduction for lenders and a 70% reduction in cost to collect for CXtech. This is digital transformation for today’s businesses.

Your customers rely on you to be agile and future-focused. Our clients rely on us to provide the digital tools and services that unlock business outcomes. That’s why we built Firstsource relAI: AI-driven solutions for digital transformation, delivering outcomes without compromise

Smarter infrastructure. Bigger results. That’s Firstsource relAI.

Responsible AI means something a little different to us. With Firstsource relAI, you’re not just getting responsible technology. You get a team of industry experts responsible for delivering faster, better outcomes for your business. With 25+ years of expertise and the most scalable, powerful tech around, we’re delivering results across the board, like 50% operational cost reduction for lenders and a 70% reduction in cost to collect for CXtech. This is digital transformation for today’s businesses.

Your customers rely on you to be agile and future-focused. Our clients rely on us to provide the digital tools and services that unlock business outcomes. That’s why we built Firstsource relAI: AI-driven solutions for digital transformation, delivering outcomes without compromise
 

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Outcomes delivered

$20M in annual savings

PE-backed healthcare organization finds $20M in annual savings and 10x volume growth in POs with AI-focused solutions

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4 weeks to 4 days

FinTech company targets 83% drop in onboarding time and $1.5 in cost savings with ML-powered customer onboarding

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10x growth in processing volume

Global healthcare supply chain finds 10x growth in processing volume with 99.9% accuracy thanks to intelligent automation

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$2M in cost savings

Leading US mortgage provider leverages AI and ML to 2.5x associate productivity, finding $2M in cost savings and 2x ROI

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Unlock Bottom-Line Results With Firstsource relAI

Experience, Efficiency, and Effectiveness for real, responsible outcomes.

Platforms as a Service

Our platforms are tailored to meet industry-specific challenges, ensuring smooth and efficient operations.

HealthTech platform

Empower payers and providers to deliver personalized care and achieve transformative results in every critical moment.

FinTech platform

Transform mortgage businesses with with our end-to-end solutions powered by AI.

CXTech Platform

Elevate customer experience with our digital collection platform and personalized communication solutions.

GigTech Platform

Manage projects, workforce and partner collaboration securely and seamlessly at our integrated Gig sourcing SaaS platform with verified gig workers.

Solutions

Our digital solutions are built to address key business needs and deliver measurable results.

  • Underwriter Companion
  • Eligibility Companion
  • Loan QC Companion
  • Notification Management
  • Case Management
  • Integrated Dialer solution
  • First Customer Insight
  • Document and Page Classifier
  • Document Zoning and Tagging
  • Call Summarizer
  • Document Summarizer
  • Chat Summarizer

Services

Our digital solutions are built to address key business needs and deliver measurable results.

Discover
Transformation starts here
  • Strategy & Roadmap
  • Discovering
  • COE Setup
  • AI Maturity Assessment
  • Enterprise AI Architecture evaluation
  • Platform Selection & benchmarking
Explore
Customization for the outcomes you need explore
  • GenAI Xpermiment as a Service (XaaS)
  • AI Lab setup
  • Sandbox Setup
  • AI/Gen AI Model POC
  • Partner/Client Co-innovation
Expand
A future-proof solution
  • AI Factory – POD based
  • AI platform stack Build
  • AI monitoring platform build
  • Reporting and Visualization
  • Data Collation & Annotation
  • Synthetic Data Generation
  • AI Bot store
Propel
Sustainable transformation at scale
  • AI & BOT Governance 
  • Digital Workforce Monitoring 
  • LLM performance benchmarking 
  • LLM training - RLHF 
  • AI collaboration platform