Troubleshooting
Problem
Provide circumvention for message CPIEF13 Service Agent program QS9LOG was unable to use file QAS9AUDLOG.
Resolving The Problem
Electronic Service Agent (ESA) functions fail with message CPIEF13 - Service Agent program QS9LOG was unable to use file QAS9AUDLOG. Error messaging also indicates operation INSERT fails.
Use the following instructions to rebuild the ESA Query Definition to correct the error:
Log on with a user profile that has * authority
WRKOBJLCK OBJ(QSYS/QS9UTIL) OBJTYPE(*SRVPGM)
If there is a lock, end the job holding the lock
GO SERVICE
Select option 1. Change Service Agent attributes
Specify ENABLE as *NO and press <ENTER>
Press F12=Cancel
CALL QSYS/QSQCMPGM PARM('QSYS' 'QS9UTIL' '*SRVPGM')
GO SERVICE
Select option 1. Change Service Agent attributes
Specify ENABLE as *YES and press <ENTER> twice
Use the following instructions to rebuild the ESA Query Definition to correct the error:
Log on with a user profile that has * authority
WRKOBJLCK OBJ(QSYS/QS9UTIL) OBJTYPE(*SRVPGM)
If there is a lock, end the job holding the lock
GO SERVICE
Select option 1. Change Service Agent attributes
Specify ENABLE as *NO and press <ENTER>
Press F12=Cancel
CALL QSYS/QSQCMPGM PARM('QSYS' 'QS9UTIL' '*SRVPGM')
GO SERVICE
Select option 1. Change Service Agent attributes
Specify ENABLE as *YES and press <ENTER> twice
[{"Type":"MASTER","Line of Business":{"code":"LOB68","label":"Power HW"},"Business Unit":{"code":"BU070","label":"IBM Infrastructure"},"Product":{"code":"SWG60","label":"IBM i"},"ARM Category":[{"code":"a8m0z0000000CGRAA2","label":"Electronic Service Agent"}],"ARM Case Number":"","Platform":[{"code":"PF012","label":"IBM i"}],"Version":"All Versions"}]
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Document Information
Modified date:
15 April 2025
UID
nas8N1012818