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⇱ CHGSRVAGTA fails with messages CPF1015 or CPFEF82

CHGSRVAGTA fails with messages CPF1015 or CPFEF82

Troubleshooting


Problem

Following messages are received when activating Electronic Service Agent (ESA)
CPF1015:  Data area &1 in QSRVAGT not found.
CPFEF82: Service information configuration information not available.

Diagnosing The Problem

CHGSRVAGTA or GO SERVICE Option 1 fails with messages:
  • CPFEF82 - Service information configuration information not available.
  • CPF1015 - Data area Q* in QSRVAGT not found.
     
Where Q* is one of the following data areas:

QSJDMIVER
QSJHEARTBT
QSJSRVCOL
QS9ATTR
QS9AUTOPTF
QS9AUTOTST
QS9CFGAPTF
QS9DTTM
QS9LINECTL
QS9MSGCNT
QS9PRBSTAT
QS9SERVE
QS9STATUS
QS9USERS
 Depending on the OS version, some are not listed.

Resolving The Problem

  1. Sign on with a QSECOFR class profile.
  2. Issue: GO SERVICE Option 1 and set ENABLE(*NO)
  3. Issue: WRKOBJ OBJ(QSRVAGT/*ALL) OBJTYPE(*DTAARA)
  4. Remove all the data areas that are displayed. Are recreated on next step.
  5. Issue: GO SERVICE Option 1 and set ENABLE(*YES)
  6. Issue: GO SERVICE Option 2 and leave defaults. Press enter.
  7. Review the audit log to verify any error messages received. 
Steps force QSJSENDER job to run. Give a few minutes and check for CPIEF12 message if posted again.
For all Electronic Services issues, including Electronic Service Agent, ensure the appropriate group PTF is installed as well as the recommended fixes:
[{"Line of Business":{"code":"LOB68","label":"Power HW"},"Business Unit":{"code":"BU070","label":"IBM Infrastructure"},"Product":{"code":"SWG60","label":"IBM i"},"ARM Category":[{"code":"a8m0z0000000CGRAA2","label":"Electronic Service Agent"}],"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"All Versions","Type":"MASTER"}]

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Document Information

Modified date:
15 April 2025

UID

nas8N1013550