This page supplements the IBM Support Guide

• If your product is listed below, there is additional guidance provided, beyond what is presented in the Support Guide, to help optimize your support experience with the specified product team.
• If your product is not listed below, refer back to the IBM Support Guide for information on how to engage with IBM support.

Product List

Supported Language

Contact Information

Hours of Operation

After Hours Support

Maintenance Schedule

Severity Definitions

Enhancement Request Process

Account and Billing Inquiries

Additional Information

Escalation Process

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