Clients for Life: IBM Software Support and Services help protect your software investment throughout the entire product lifecycle. See for yourself.
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| S&S (Base) | Extended | Sustained | |
|---|---|---|---|
| Prerequisites | Product License | S&S or Sustained | Product License |
| Length of time | 2/3/5 years (based on Lifecycle) | 4 years (1+3) | 5 years |
| New Defect Support | Yes | Critical Defect Support 1st year only | No |
| Enhancements | Yes | No | No |
| New Security Updates | Yes | 1st year ONLY | No |
| Existing Fixes (FixCentral) | Yes | Yes | Yes |
| Documentation: Usage, how-to’s, self-help information | Yes | Yes | Yes |
| Unlimited Technical Support Case Access | Yes | Yes | Yes |