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⇱ Enhanced Customer Data Repository (ECuRep) - Prepare data

Enhanced Customer Data Repository (ECuRep) - Prepare data

General Page

This page describes how to prepare data to be transferred to IBM.
  1. Gather diagnostic data
    • IBM Support informs you what diagnostic data is required.
    • IBM Support provides you with an IBM My Support (CSP) case number ( TS<xxxxxxxxx> ). Please record this number.
  2. Compress data
    • All diagnostic data delivered electronically to IBM must be in a compressed or packed format following the IBM file naming conventions.
  3. Send data
    • Send data to IBM by using the most appropriate method.
    • IBM Support informs you what directory to use.
There are three basic steps that need to be followed in order to prepare your data.
Note: These steps apply to all products except hardware , IBM i , z/OS and z/VM products.

If you are transferring files to IBM support, you need to follow the following naming conventions except if you are transferring files to ECuRep via HTTPS directly. Consider leveraging the upload option integrated in My Support. 

File naming convention for My Support case:

  • File naming convention: TS<xxxxxxxxx>.yyy.yyy
  • Examples for My Support Case number: TS012345678.Filename.zip (TS<Case number>.<filename>)
  • Naming convention details instancing a My Support Case:
    Field Description Sample
    TSxxxxxxxxx My Support case ID TS012345678
    yyy.yyy Short description of the file Filename.zip
  • Legacy system support formats:
  • File naming convention for CROSS or OCPM tickets:
    • File naming convention: cross<xxxxxxx>.yyy.yyy or ocpm<xxxxxxx>.yyy.yyy
    • Examples for CROSS service request number: cross011H567.Filename.zip (cross<ticket id>.<filename>)
    • Naming convention details instancing a CROSS ticket:
      Field Description Sample
      xxxxxxx CROSS ticket number 011H567
      yyy.yyy Short description of the file Filename.zip

Related links

[{"Type":"MASTER","Line of Business":{"code":"","label":""},"Business Unit":{"code":"","label":""},"Product":{"code":"ECUREP","label":"ECuRep notice"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
06 March 2025

UID

ibm10739293