How brands win with Medallia

Enabling agile improvement and customer-led development

Building a customer-centric brand from the ground up.

Enabling agile improvement and customer-led development

Air Liquide captures the B2B customer perspective in-the-moment

Airbnb pulls back the curtain to talk about innovative guest experiences

Using the customer voice to drive best-in-class experiences

Using world-class integrations to connect Experience Management data

BAC incorporates experience data into multiple service channels

Banorte uses the voice of the customer to continually transform the experience

Benefit makes a point to make-up with its frenemies

Best Western earns 76% more reviews after teaming up with Medallia and Trip Advisor.

Brightstar improves the client claim experience by acting on feedback

CAA increases customer satisfaction by improving service efficiencies

Increased revenue, call center productivity, and agent performance

Church’s Texas Chicken: The Winning Recipe for Driving Loyalty & Business Growth

Comcast creates customer love to the tune of hundreds of millions

CommScope fuels a digital transformation

A new 1:1 relationship model is shaking up CosmosDirekt

Counter Culture focuses on sustainability with direct-to-consumer online experiences

Reducing churn by 2.5X at Cox just takes listening to the customer

Transforming feedback into loyalty and revenue

Dick's Sporting Goods captures digital insights in the Ecommerce journey

Employee engagement At Esler Companies is a reflection of the CEO and founder

Fidelity International increases revenue by focusing on the Voice of the Client

55 million customers, 74,000 employees, 60 countries, and one Generali united by great experiences

Holiday Inn Club Vacations leverages fast, actionable feedback to safely reopen resorts

H&R Block employees discuss building close relationships with their customers

IHG listens to the heartbeat of millions of guests through surveys, reviews, and social feedback

How IPSY Turned Contact Center Conversations into Strategic Intelligence

J&J leverages service-desk feedback signals to improve the employee experience

LATAM Unifies The Passenger Journey

Liberty Global uses Medallia Text Analytics to understand the needs of each customer segment

How MAPFRE improved customer renewals and increased conversions using Medallia

Marriott International drives innovation and excellence around the globe with guestVoice

MassMutual recognizes the importance of customer engagement

Mazda fashions itself as an experience company and keeps drivers coming back for more

Mercedes listens to drivers to design a new premier service

Northwestern Medicine: Empowering Nursing Excellence Through Real-Time Patient Feedback

For nearly 160 years, Pacific Life has provided financial strength and stability for families and businesses to help build confidence for generations.

How linking customer and employee experience programs drive better outcomes at Permanent TSB

Turning Feedback into Loyalty: How PetSmart Elevates the Pet Parent Experience

From Transactions to Journeys: PLDT Rewires its Enterprise with a New Customer-Centric Approach

AI, Feedback and Action: How Plenitude is Innovating Customer Experience with Medallia

Posadas drives product innovation with guest comments

PŸUR is the third largest operator in the German cable network market with over 3 million homes connected

Rent-A-Center increases sales performance by focusing on customer experience

Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7

SANTALUCÍA transforms customer experience with an omnichannel feedback system that delivers real results

Delighting customers through an outstanding digital experience

SGI Canada improves customer experiences and agent productivity

Banking on the Future with an Enterprise-Wide Customer-Centric Approach

Sunrise saves millions by shining a light on the voice of the customer

Vitality leverages VoC to help members better their lives

Volvo Cars unifies their consumer experience through the “One Voice” program

Putting the customer at the center of ecommerce experiences at Walmart Mexico

Windstream uses 2.7M surveys a year to fuel customer-centric innovations

XP revolutionizes the market through a customer-centric strategy

Zurich closes the loop to drive 27% more spending among promoters