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URL: https://www.microsoft.com/en-us/ai/retail

โ‡ฑ Microsoft for Retail โ€“ Cloud Solutions | Microsoft AI

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INDUSTRY

Microsoft for Retail

Connect your customers, your people, and your data.
Study

Learn about the projected Total Economic Impactโ„ข of Microsoft AI solutions for retail and consumer goods organizations

On-demand webinar

Discover why leading retailers are embracing agentic commerce

Video series

See how top retailers are seeing measurable impact from AI investments

AI use cases guide

Explore how retailers are delivering personalized experiences with AI 

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OVERVIEW

Accelerate retail growth

Unlock value and drive sustained profitability with Microsoft for Retail.

Transform the shopper experience

Connect with shoppers and deliver personalized experiences across touchpoints.

Optimize merchandising operations

Use insights for better inventory decisions and agents to automate workflows. Drive demand velocity and profitability.

Drive supply chain agility

Improve visibility and efficiency from warehouse-to-shelf with a unified supply chain. Gain a competitive advantage.

Empower the new retail workforce

Enhance employee productivity, customer service, and workforce skills, powered by AI.
AI USE CASES

Achieve more with Microsoft for Retail

Unlock value across your retail business with AI-powered transformation.
CUSTOMER STORIES

See how retail organizations are innovating

Levi Strauss & Co. reduces project timelines from a year to a day with Copilot agents
Agent concept to demo in 3 weeks

Products

โ€œAutomation now runs end-to-end from merge to deployment, fundamentally changing how fast we can innovate.โ€
Nathan Nellans, Senior Principal Solution Engineer, Ahold Delhaize USA
40%
increase in engineering delivery

Products

Italian chocolate and gelato maker increased efficiency through automation
โ€ฏ15,000
hours saved yearly by automating fulfillment

Products

Nespresso France brews exceptional customer experiences with Dynamics 365 Customer Service
20-point NPS increase

Products

Vera Bradly unified operations, saved millions, and improved customer experience with Microsoft Dynamics 365 and Copilot Studio
Reduced escalations by 25%

Products

โ€œThe automation that weโ€™ve introduced to our security stack via Defender for Endpoint, Tanium, and Microsoft Sentinel has propelled our security posture light years ahead of what it was five years ago.โ€
Mike Eyre, Sr. Director, Technical Operations and Engineering, Best Buy
Cut time to resolution by 20%

Products

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PRODUCTS

Learn about products for retail

Drive growth, empower your employees, and build resilience with trusted products from Microsoft.

Microsoft Fabric

Reshape how everyone accesses, manages, and acts on data with a single AI-powered platform.

Microsoft 365 for frontline workers 

Simplify processes, unify communication tools, and engage frontline workers in a secure, all-in-one platform.

Dynamics 365 Contact Center

Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.

Microsoft 365 Copilot Chat

Brainstorm ideas, create content, or gain insights with an enterprise-ready AI chat.

Dynamics 365 Customer Service

Empower service representatives to resolve issues quickly using generative AI and automation.

Azure Databricks

Eliminate data silos and maximize the value of your data assets for all AI use cases.

Microsoft Copilot Studio

Transform customer and employee experiences with AI agents built in Copilot Studio.

Microsoft 365 Copilot

Connect all your data to work seamlessly and solve complex tasks all in one place.

Microsoft Foundry

Build, evaluate, and deploy your AI solutions all within one space.

Power Apps

Accelerate innovation and cut costs and development time with low-code tools.

Dynamics 365 Supply Chain Management

Modernize your supply chain and navigate disruption with a flexible, collaborative, and connected platform powered by Copilot.

Dynamics 365 Customer Insights

Create engaging experiences by uniting customer data with real-time journeys and Copilot in Customer Insights.

Azure OpenAI in Foundry Models

Build more individualized shopping experiences across your existing websites and applications.

Azure Kubernetes Service (AKS)

Simplify Kubernetes operations, build cloud-native apps, and innovate with AI and open-source technology.

Azure Cosmos DB

Develop AI-powered apps at any scale.

Azure SQL Database

Build limitless, trusted, and AI-ready apps on a fully managed SQL database.
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What to expect from Microsoft for Retail

Microsoft for Retail includes:
  • Retail-specific configurations, connectors, and applications.
  • Retail solutions that help make it easier to activate generative AI and improve retail experiences for shoppers and store associates.
  • Access to our extensive, experienced retail partner ecosystem.

Contact your account executive to get started with Microsoft for Retail.1

See terms and conditions.2
PARTNER SOLUTIONS

Explore more retail solutions

Learn more about Microsoft partner offerings tailored for the retail industry.
Customer Insights

Experience Analytics Cloud by Contentsquare

Drive more successful experiences by unlocking insights into hidden customer behaviors.
Unified profile

Real-Time CDP by Adobe

Connect your data to deliver real-time experiences with Adobe Real-Time Customer Data Platform (CDP).
Order management

OrderCloud by Sitecore

Support the simplest to most complex business models with a comprehensive e-commerce solution powered by headless API-first architecture.
Shelf label management

VusionCloud by SES-imagotag

Reimagine retail with an electronic shelf label management and price automation solution.
Personalized shopping

Journey Optimizer by Adobe

Orchestrate and deliver personalized, timely customer experiences across any app, device, or channel.
Personalized shopping

Customer Data Platform by Amperity

Unify and unlock your customer data with machine learning.
Digital marketing

Yobi Performance Optimization

Improve targeting, find new audiences, and maximize marketing spend by aligning strategy with outcomes.
Autonomous shopping

Autonomous shopping by AiFi

Scale autonomous shopping with computer vision using the largest AI platform for retailers.
Generative AI

Generative AI for fashion by Fashable

Accelerate fashion product design and realistic content generation with AI-enhanced collaboration.
B2C and B2B commerce

Adobe Commerce

Build and launch personalized commerce experiences for B2C and B2B from one global platform.
Unified customer view

Amperity Customer Data Cloud

Unify fragmented data, generate comprehensive customer profiles, and get insights across your ecosystem.
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Retail planning

Board Merchandise Financial Planning

Optimize product mix across channels, regions, and stores for maximum profits and minimal markdowns.
Assortments

Fractal Analytics SKU Assortment Optimization

Manage product portfolios, determine best fit for market segments, and optimize decisions with insights.
Category management

Perfect Category by Kantar

Balance assortment, pricing, promotion, and trade terms for customer experiences across categories.
Merchandising planning

o9 Merchandising and Assortment Planning

Build and manage customer-centric merchandising plans and improve alignment with strategic mix.
Customer journey analytics

Customer Journey Analytics by Adobe

Stitch cross-channel data to rapidly analyze the customer journey.
Assortment planning

Toolio Automating Merchandising Workflows

Merchandise financial and assortment planning for modern retail with a single source of truth.
Inventory optimization

YDISTRI

Optimize sales of underperforming retail stock.
Shelf label management

VusionCloud by SES-imagotag

Reimagine retail with an electronic shelf label management and price automation solution.
Experiment outcomes

TrialRun by Fractal

Experiment with new marketing ideas with minimal risk and maximize business insights.
Value chain optimization

Optumeraโ„ข by TCS

Usher in the next generation of retail with value-chain optimized, intelligent, and autonomous merchandising.
Smart stores

Power smarter stores by tutch

Interact digitally with in-store customers to unlock a new level of connection.
Store Insights

EPAM AI Category Manager

Boost sales and optimize inventories with store-level insights, analytics, and actionable recommendations.
Back to Partner Solutions - Maximize the value of your retail data tab section
Supply chain planning

Supply Chain Planning by Blue Yonder

Create high-quality supply chain plans to improve customer service and boost revenue growth.
Forecasting

Luminate Demand Edge by Blue Yonder

Drive autonomous and probabilistic forecasts with machine learning.
Integrated planning

Integrated business planning by o9

Synchronize and optimize business decisions across core supply chain, revenue, and financial planning.
Warehouse management

Blue Yonder Warehouse Management

Synchronize operations from the supply network to the retail store to increase throughput and reduce costs.
Predictive planning

Intelligent Planning Cloud by SAS

Predict consumer demand more accurately to improve inventory productivity and reduce markdowns.
Category management

AI Category Manager by EPAM

Get store-level insights and real-time analytics to optimize sales and personalization.
Sustainability

EcoStruxure for Retail by Schneider Electric

Digitize operations with a food retail chain solution for sustainability and resiliency.
Supply Chain Management

O9 Supply Chain Management

Respond to demand changes and supply disruptions in real time.
Last-mile logistics

Unmanned Store by 1MRobotics

Expand retail reach with plug-and-play stores that boost access, efficiency, and loyalty.
Back to Partner Solutions - Build a real-time retail supply chain tab section
Online Sales

Getbee Retail

Humanize your online sales and empower your business with live video calls and personalized interactions.
Copilot plugin

SAP SuccessFactors

Put your people at the center of everythingโ€”creating experiences that drive real competitive advantage.
Connected frontline workers

Frontline Hero by SYNQ

Accelerate the digital transformation of operational processes for frontline workers.
Store Operations

Blue Yonder Luminate Store Execution

Optimize store processes for efficient operations, profitability, and customer satisfaction.
Scalable collaboration

Workcloud Communication by Zebra

Enable and enhance frontline collaboration with a fully scalable suite of communication tools.
Fraud prevention

Crime Intelligence Platform by Auror

Reduce crime, loss, and harm in your retail stores with smarter technology.
Back to Partner Solutions - Empower your store associates tab section

Discover valuable resources

E-book

Transform your retail organization with AI-powered tools

Learn how AI is transforming retail and how to use AI to personalize shopping and improve operational efficiency.
Video series
โ€ข March 2026

Return on Intelligence Series

Guide
โ€ข June 2025

Empower your merchandising team with AI agents

Guide
โ€ข June 2025

Deliver personalized shopping experiences with AI-powered solutions

NEXT STEPS

Start achieving more in retail

Documentation

Read Microsoft for Retail documentation

Learn how to make the most of Microsoft for Retail with online training courses, how-to articles, and more resources.
Learn more

Stay informed about Microsoft for Retail

Sign up to get the latest updates and inspiration on becoming a Frontier Firm in Retail.
  1. [1]
    The qualifying license terms for Microsoft 365, Office 365, Dynamics 365, Power Platform, and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Microsoft for Retail.
  2. [2]
    You can learn more about Microsoftโ€™s commitments to Retail compliance, data protection and privacy by visiting our compliance documentation and the Trust Center.