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URL: https://www.microsoft.com/en-us/ai/telecommunications

⇱ Telecommunications Industry Solutions | Microsoft AI

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INDUSTRY

Microsoft for telecommunications

Connect the future with AI.
White paper

Frontier telecoms are delivering real business impact by achieving a measurable return on intelligence from AI

Video

Transforming Telco with GenAI: Proximus and TCS's GitHub Copilot Journey

Blog

Microsoft AI ignites telecom innovation and growth

Back to Latest news section
OVERVIEW

Transform telecom innovation and growth

Accelerate your business performance and growth with Microsoft AI

Personalize customer experiences

Reinvent customer care using agentic AI to improve satisfaction and increase loyalty and digital adoption.

Secure and automate business operations

Build trust and accelerate service delivery with unified data, integrated security, and AI-powered automation.

Optimize with autonomous networks

Automate the network to self-heal and optimize to mitigate cyberthreats and ensure service continuity.

Grow beyond connectivity

Generate new revenue with AI-driven solutions and security offerings that monetize network investments.
CUSTOMER ENGAGEMENT PLATFORM

Elevate telecom customer experiences

Deliver simple, AI-powered customer experiences with the Customer Engagement Platform by Amdocs and Microsoft.
CUSTOMER STORIES

See how organizations are innovating

“With Microsoft Foundry…seamlessly explore, build, test, and deploy using cutting-edge AI tools and machine learning models.”
Ahmed Elsayed, CIO UK and Europe Digital Engineering Director
70%
Of inquiries were resolved by TOBi
30%
Of inquiries were directed to a live agent 
Products
“Streamlining information collection and using generative AI to create PowerPoint documents accelerates the sales cycle.”
Masayoshi Kobayashi, Core Staff Member, Business Design Division, Business Solution Sector
74%
Reduction in sales prep time
Products
"… Power Platform is … making it even easier to leverage the benefits of AI and add it to applications that have a real impact on our business."
Brian Hodel, Principal Developer for Power Platform
Products
By using AI, we’ve provided centralized access to the information … and clear instructions [that help reduce agents’] response time.
William Teixeira João, Senior B2C Customer Services Strategy Manager
Products
“By ingesting logs and alerts from our security solutions into Microsoft Sentinel, we can correlate threat analysis from multiple sources. This automation saves valuable time to resolve incidents.”
Masaki Onishi, Director, Security Operations Division
Products
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PARTNER SOLUTIONS

Explore more telecom solutions

Amdocs

Reimagine the telecom experience

Deliver intuitive, AI-powered experiences with a customer engagement platform. 
CSG

Increase customer loyalty

Gain a better understanding of your customers—and create exceptional experiences for them.
Teneo.ai

Connect with your customers

Improve customer experience by boosting your contact centers with Agentic AI to improve accuracy and speed to resolution while cutting costs.
TCS

Create curated digital experiences

Engage your customers with innovative content delivered anytime, anywhere.
Accenture

Transform your business

Drive profitability and hyper-personalization with modern operating, and growth models.
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Amdocs

Gain an intelligent edge

Find new revenue streams, reduce operational complexities and costs, and enable innovation.
Netcracker

Get the most out of AI

Improve call center efficiency, boost employee productivity, and drive sales with AI.
IFS

Exceed customer expectations

Enhance your service delivery with a scalable, end-to-end service management platform.
BlueMarble by Tech Mahindra

Accelerate your transformation journey

Unify your customer experience across all channels with a cloud-native, microservices-based platform.
Oracle Database@Azure

Migrate, modernize, and innovate

Run workloads wherever you choose while simplifying cloud purchasing and management.
Infosys

Accelerate and simplify modernization

Infosys Modernization Suite uses hyper-automation across the application lifecycle to enable easier decision making.
ServiceNow

Accelerate cloud excellence

Optimize your investments and empower your organization to achieve more with ServiceNow on Microsoft Azure.
Back to PARTNER SOLUTIONS - Secure and automate business operations
Grok AIOps

Regain control of apps and user experiences

Get early warnings about service-impacting issues, even before customers raise concerns.
Neuron 7.ai

Transform with resolution intelligence

Diagnose and resolve issues faster by analyzing your service data from any source.
Nokia

Accelerate security incident response

NetGuard Cybersecurity Dome provides multiple security services to assure 5G security.
Accenture

Scale a large number of edge devices

Move faster with a central manageable cloud-edge-IoT computing continuum built on Microsoft Azure.
Tech Mahindra

Seamlessly migrate databases

Migrate Oracle databases to PostgreSQL on Azure.
Back to PARTNER SOLUTIONS - Optimize with autonomous networks tab section
CloudBlue

Simplify monetization

Effortlessly scale and optimize your subscription business when you monetize with CloudBlue.
InMobi

Monetize ad revenue from day one

Implement a fully in-house managed, end-to-end AdTech business to monetize devices, users, and data.
LigaData

Get actionable insights

Gain valuable insights with a range of add-on data and AI-powered telecom solutions.
MediaKind

Deliver a next generation media experience

Meet the growing demand for high-quality, on-demand video content and streamline your media operations.
Norwood Systems

Monetize voice networks

Deploy fluid and responsive AI assistants on your voice network.
Yobi

Ignite digital advertising performance

Adapt to real-world behavioral trends in real time with AI-powered, user-level targeting.
Accenture

Fuel B2B enterprise growth

Accelerate telecom B2B growth by creating new industry-specific, AI-powered solutions and services.
Back to PARTNER SOLUTIONS - Grow beyond connectivity tab section
PRODUCTS

Learn about products for telecom 

Transform your organization with trusted products from Microsoft.

Microsoft Copilot Studio

Transform customer and employee experiences by building your own agents in Microsoft Copilot Studio.

Azure OpenAI in Foundry Models

Build your own agents and generative AI apps. 

Dynamics 365 Customer Service

Empower agents to deliver exceptional service on any channel using generative AI and automation.

Dynamics 365 Field Service

Optimize your service operations with generative AI, the IoT, and mixed reality.

Dynamics 365 Customer Insights

Create engaging experiences by uniting customer data with real-time journeys.

Dynamics 365 Sales

Make selling easier and generate revenue with automation, real-time insights, and next-generation AI.

Dynamics 365 Contact Center

Deliver intelligence, automation, and efficiency across your contact center channels with existing CRMs through Microsoft Copilot.
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Azure AI Foundry

Embrace AI using prebuilt and customizable elements available in popular developer workspaces.

Microsoft Fabric

Reshape how everyone accesses, manages, and acts on data with a single, AI-powered platform.

Microsoft 365 for Enterprise

Amplify employee creativity and productivity by embracing the AI-powered future of work.

Dynamics 365 Field Service

Optimize your service operations with generative AI, IoT, and mixed reality.

GitHub Copilot

Explore the world’s most widely adopted AI developer tool.
Back to Products - Secure and automate business operations tab section

Azure Stack Edge

Get quick insights with an Azure managed device that brings the compute, storage, and intelligence of Azure to the edge.

Azure X Zones

Run low-latency or data-residency workloads with small-footprint extensions of Azure.

Azure Local

Run any app, virtual machine (VM), or container anywhere with a consistent Azure experience.

Azure Operator Nexus

Build your mission-critical mobile networks with a carrier-grade, hybrid cloud platform.

Microsoft Fabric

Reshape how everyone accesses, manages, and acts on data with a single, AI-powered platform.

Microsoft Security

Safeguard your organization with business security solutions that work across platforms and cloud environments.
Back to Products - Optimize with autonomous networks tab section

Microsoft Teams

Enhance communications, collaboration, and operations with highly secure tools for frontline workers.

Microsoft 365 Copilot for Sales

Close more deals with a role-based agent that connects with your CRM platform to bring sales insights into the flow of work.

Microsoft Fabric

Reshape how everyone accesses, manages, and acts on data with a single, AI-powered platform.
Back to Products - Grow beyond connectivity tab section
RESOURCES

Resources

White paper
• April 2025

Discover how agentic AI is transforming telecom operations

Achieve significant levels of operational efficiency, productivity, and innovation with Microsoft AI-powered enterprise automation.
Playbook
• May 2025

Find out how Microsoft partners are shaping the future of AI in telecom

Playbook
• May 2025

Deliver comprehensive security and compliance for European telecom providers

GET STARTED

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