AI agents that help run your business
Insights alone don’t move work forward. Operate more efficiently and unlock revenue growth with AI agents that can execute core business processes.
Why Microsoft
Agents purpose-built for business
What’s new with agentic innovation?
See what just released and discover fresh updates built to support your day-to-day and big-picture plans.
AI built for work: Making Frontier Transformation real
Discover Microsoft's vision for Frontier Transformation.
2026 Work Trend Index Annual Report
Work Trend Index research shows how agents are expanding human agency at work.
Introducing Microsoft Agent 365
Meet the control plane, where IT can observe, secure, and manage your organization’s agents—all in one place.
Transform your business with agents by Microsoft
Discover how the right agents can transform the way your team gets work done.
CUSTOMER STORIES
Get insights from leading brands
Discover how organizations are driving innovation with our solutions.
Resources
Level up your agent know-how and explore the latest resources
Next steps
Begin working with agents
Use agents in Microsoft 365 Copilot
Supercharge employee productivity, access agents, streamline processes, and add measurable value across your organization with Microsoft 365 Copilot.
Build agents with Microsoft Copilot Studio
Create agents for specific tasks or workflows with custom agents that are easy to build, manage, and deploy in Copilot Studio using natural language.
Change the way you work with AI agents from Microsoft Marketplace
With thousands of AI apps and agents, and growing, Marketplace helps you harness the right AI solutions for your specific use case, including agents, AI apps, Microsoft Foundry services, as well as tools and connectors.
Frequently asked questions
- Agents are AI systems that help individuals and organizations manage tasks and make informed decisions. Using agents within Copilot, you and your business can drive efficiency and get more work done faster.
- Agents can perform various tasks to assist people and organizations:
- Retrieve information: Query systems like HR, CRM, or financial databases.
- Help with basic tasks: Submit expense reports, update CRM systems, create IT help desk tickets.
- Perform specialized roles: Facilitate meetings, compile research reports, analyze data sets.
- Automate processes: Handle financial planning, sales qualification, and supplier communications.
- You can create simple agents from Microsoft 365 Copilot, by selecting ‘New agent’ from the left pane. This experience allows you to create agents using natural language.
For more advanced scenarios, log in to Copilot Studio, which provides a low-code way to create powerful agents. You’ll start by grounding your agent in your data for knowledge. Then, add actions to your business systems so it can complete tasks. For critical topics, you can design agent flows for more control. Then get testing and iterating. - Agents are AI programs that are comprised of:
What it knows—The data the agent has access to and the memory it stores.
What it processes—The ability to analyze data, recognize patterns, make decisions, and learn over time.
What it can do—The actions it can take across the surfaces such as the apps and systems it has access to. - Traditional AI models help individuals be more efficient. AI agents, however, can execute business processes. They range from simple prompt-and-response agents to advanced, fully autonomous agents that can complete entire workflows from start to finish. Agents can think or reason, remember, be trained, and even know when to ask for help. This makes them versatile tools for various business applications.