AI at Work

A whole new way of working

By the Numbers

AI Is Already Changing Work—Microsoft Included

Seven functional leaders share data and insights on what they’re learning—and how AI can help future-proof any organization.

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Articles

👁 Abstract composition of layered geometric shapes and flowing lines, representing interconnected systems and the rapid evolution of AI in the workplace.

Column

AI@Work: Tokenomics is the new headcount—and four more trends to watch

👁 Collage of a light switch over geometric color blocks and a circuit board, branded "AI@WORK" — visual metaphor for AI as invisible, everyday infrastructure.

Column

AI@Work: Redesign first. Then AI just works

👁 Hands folding origami shapes, representing the careful shaping of new organizational structures as work is redesigned around human judgment and AI.

Banking on change

The making of a Frontier Firm: How AI is redesigning work at BNY

👁 Illustrated desk lamp shining over an abstract workspace where layered graphs, code-like lines, and geometric shapes converge representing human‑AI collaboration.

Column

AI@Work: One function wrote the AI playbook. The rest will follow.

Podcasts

👁 Picture of Andy Doyle, Chief People and Agent Officer at Kantar

Podcast

Andy Doyle: Let 15,000 agents bloom

👁 Picture of Allie K. Miller 

Podcast

Allie K. Miller: Find your “weirdos”—and let them lead

👁 Picture of WorkLab podcast guest Katy George, Microsoft’s CVP of Workforce Transformation

Podcast

Katy George: Ditch the org chart—your team’s future is fluid

👁 Picture of WorkLab guest Rana el Kaliouby

Podcast

Rana el Kaliouby: Culture, not tech, softens AI’s impact

Work Trend Index

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2026 Work Trend Index Annual Report

Agents, human agency, and the opportunity for every organization

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Work Trend Index Special Report

Breaking down the infinite workday

👁 2025 WTI home image

Work Trend Index Annual Report

2025:
The year the Frontier Firm is born

👁 The silhouette of a person looking out at an eye chart. Most letters are blurred, with the letters 'AI' in perfect focus.

2024 Work Trend Index Annual Report

AI at Work Is Here. Now Comes the Hard Part

Guides

👁 A colorful animation depicting an industrial site, with little cartoon bubbles popping up to depict people asking for help as they face technical issues or equipment breakdowns.

AI + Field Service

How AI can give field service technicians a boost

👁 A colorful animation depicting the desk of a customer service employee who is responding to messages and requests that pop up.

AI + Customer Service

How AI can empower customer service agents

👁 A colorful illustration of a seller’s desk.

AI + Sellers

How sellers can use AI to better engage with customers

👁 A colorful illustration of a marketer’s desk.

AI + Marketers

How marketers can use AI to unlock breakthrough creativity

Discover more from WorkLab

StoriesSee all Stories

👁 An illustrated montage of workers, chat windows, and emojis riffs on the theme of in-person versus remote and hybrid forms of interaction

In-Person Time

In the Changing Role of the Office, It’s All about Moments That Matter

Work Trend IndexSee all Reports

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2026 Work Trend Index Annual Report

Agents, human agency, and the opportunity for every organization

See the WorkLab Sitemap

URL: https://www.microsoft.com/en-us/worklab/ai-at-work

⇱ AI at Work

AI at Work

By the Numbers

AI Is Already Changing Work—Microsoft Included

Articles

AI@Work: Tokenomics is the new headcount—and four more trends to watch

AI@Work: Redesign first. Then AI just works

The making of a Frontier Firm: How AI is redesigning work at BNY

AI@Work: One function wrote the AI playbook. The rest will follow.

Podcasts

Andy Doyle: Let 15,000 agents bloom

Allie K. Miller: Find your “weirdos”—and let them lead

Katy George: Ditch the org chart—your team’s future is fluid

Rana el Kaliouby: Culture, not tech, softens AI’s impact

Work Trend Index

Agents, human agency, and the opportunity for every organization

Breaking down the infinite workday

2025:
The year the Frontier Firm is born

AI at Work Is Here. Now Comes the Hard Part

Guides

How AI can give field service technicians a boost

How AI can empower customer service agents

How sellers can use AI to better engage with customers

How marketers can use AI to unlock breakthrough creativity

Discover more from WorkLab

URL: https://www.microsoft.com/en-us/worklab/ai-at-work

⇱ AI at Work

AI at Work

By the Numbers

AI Is Already Changing Work—Microsoft Included

Articles

AI@Work: Tokenomics is the new headcount—and four more trends to watch

AI@Work: Redesign first. Then AI just works

The making of a Frontier Firm: How AI is redesigning work at BNY

AI@Work: One function wrote the AI playbook. The rest will follow.

Podcasts

Andy Doyle: Let 15,000 agents bloom

Allie K. Miller: Find your “weirdos”—and let them lead

Katy George: Ditch the org chart—your team’s future is fluid

Rana el Kaliouby: Culture, not tech, softens AI’s impact

Work Trend Index

Agents, human agency, and the opportunity for every organization

Breaking down the infinite workday

2025:The year the Frontier Firm is born

AI at Work Is Here. Now Comes the Hard Part

Guides

How AI can give field service technicians a boost

How AI can empower customer service agents

How sellers can use AI to better engage with customers

How marketers can use AI to unlock breakthrough creativity

Discover more from WorkLab

2025:
The year the Frontier Firm is born