Professional Support & Services
Premium support, expert deployment services, and comprehensive training programs for PacketFence NAC — delivered by the team that built it, backed by Akamai.
Premium Support
24/7 enterprise-grade support from the team that created PacketFence, now backed by Akamai. Get expert assistance when you need it most.
What's Included
- 24/7 unlimited support – Round-the-clock access every day of the year
- Web ticketing system – Comprehensive case tracking and priority management
- Emergency hotline – Direct voicemail access to our support team
- 1-hour urgent response – Critical outages affecting authentication get immediate attention
- 24-hour standard response – All other priorities handled within one business day
- Flexible server coverage – Supporting individual servers or cluster-mode high availability deployments
Support Benefits
Yearly Version Upgrades
Annual upgrade to latest PacketFence release included
Performance Tuning
Expert optimization for your specific environment
Best Practices Guidance
Proven strategies from thousands of deployments
Discounted Training
Preferential rates on all PacketFence training programs
Guaranteed response times and unlimited support ensure your network access control never goes down
Get Premium SupportProfessional Deployment Services
Complete PacketFence NAC implementation from architecture design to production rollout, including migration from legacy platforms.
Fresh Deployments
Greenfield PacketFence NAC implementation for new network access control initiatives
Core Services
- Architecture design and planning
- Wired and wireless network enforcement
- Authentication integration (802.1X, MAC, Web auth)
- Registration and isolation VLANs
- Captive portal configuration and branding guidance
- High availability clustering (optional)
Popular Add-ons
iOS, Android, Windows
JAMF, Intune, AirWatch
Certificate services
Identity-based policies
Legacy NAC Migration
Zero-disruption migration from proprietary NAC platforms to PacketFence
Migration Process
Assessment & Planning
Analyze current NAC configuration and policies
Policy Translation
Convert policies and rules to PacketFence
Parallel Testing
Run both systems side-by-side for validation
Phased Cutover
Gradual migration by segment or location
Knowledge Transfer
Training and documentation handoff
Supported Platforms
Migration Benefits
Training Services
Comprehensive PacketFence training programs to empower your team with the knowledge and skills to manage and optimize your NAC deployment.
Basic Training
Foundation skills for PacketFence administration
- PacketFence overview and architecture
- Web administration interface navigation
- Connection profiles configuration
- User and device registration
- Basic troubleshooting techniques
- Reporting and monitoring tools
Standard Training
Comprehensive administration and configuration
- Everything in Basic Training
- Advanced authentication source configuration
- VLAN and role assignment strategies
- Captive portal customization
- Switch and wireless controller integration
- Advanced troubleshooting and log analysis
Advanced Training Add-on
Optional extension to Standard Training
- High availability clustering architecture
- Performance tuning and optimization
- Custom portal development and integration
- API integration and automation
- Complex multi-site deployments
Ready to Get Started?
Let's discuss how our Premium Support, Professional Deployment, or Training Services can help your organization succeed with PacketFence.
"PacketFence has been a reliable part of our network operations. The platform scales cleanly, requires little day-to-day attention, and the team has been exceptional during deployments and upgrades."
Kevin Choinet
Network and Telecom Expert, Savoye
"PacketFence has made secure access both straightforward and low touch for our campus community. Support is top-tier, and we continue to see expanding features while maintaining a rock solid product."
Austin Ewachiw
Director of Technology, Calvert Hall
"While our environment is demanding, PacketFence has served us well for network access control, and the dedication of the support team, even during holiday outages, has been truly outstanding!"
Andrea Haddad
Director Global Network Ops and Infrastructure Architecture, Curia
"We chose PacketFence for its ease of management and scalability. The support from the team has been very reliable and they have helped make operational changes and upgrades straightforward."
Matt Coleby
Senior Infrastructure Technician, NTW Solutions
"The system scales effortlessly and requires very little daily management. The PacketFence engineering and support teams are always very supportive and easy to work with."
Brian Keifer
Network Systems Administrator, Lafayette College ITS
"PacketFence offers the needed flexibility and insights. The team's continued support is a major strength."
Bernard-Jan Baerken
Architect Cloud & Connectivity, Cosun Shared Service Centre ICT
"PacketFence has proven dependable and simple to operate at scale. The support team's involvement throughout deployments and updates has been impressive."
Glen Bratton
Information Technology, Hollins University
"PacketFence has proven to be a complete network access control solution, ensuring that only the right devices are on the right networks. It brings an essential layer of visibility and security to our onshore and offshore environments."
Marcelo Lamoglia
Infraops
"PacketFence delivers strong network access control with minimal overhead. The support and responsiveness of the team have made it an easy choice for our infrastructure."
Joshua Wise
Sr Systems Engineer, Celina
"When evaluating new network access solutions, we came across PacketFence. Once we found out that you can get a support contract and consulting directly from PacketFence we were sold. Not only was the solution PacketFence brought to the table a fit for all our needs, we were able to use their consulting to get up and running very quickly and with little effort on our part. We now have a solution that saves us money each year and has secured both our WIFI and physical network."
Jeremy Carpenter
District Technology Infrastructure Analyst, Hernando County School Board
"PacketFence works reliably and requires very little maintenance. The team's involvement during deployments and updates has been remarkable."
Laurent Charpeil
Systèmes et Réseaux, Perpignan Métropole
"PacketFence has proven to be reliable and easy to manage. It scales smoothly and runs consistently without needing constant attention. The deployment and ongoing support from them has been excellent."
Harry Howes
MIS Technical Manager, School Board of Highlands County
"PacketFence has been a game-changer for our network security and device management. I've been actively promoting PacketFence to independent schools in our area because so many of them simply cannot afford or support a full commercial NAC platform. PacketFence eliminates those concerns."
Timothy Bradley
Technology Coordinator, Miller School of Albemarle
"PacketFence has been rock solid stable since implementation, the support has been excellent, and the entirety of the solution was a fraction of the cost of other solutions we had been using. Our engineers say the integrations seem limitless, and support is both willing and able to assist in rolling out new integrations. Highly recommended."
William Songstad
Technical Services Lead, Peninsula School District 401
"The platform operates flawlessly with minimal management overhead. The PacketFence team remains consistently responsive, providing expert support whenever required."
Adrien BANIER
Systems and Network Architecture Lead, NIGAY SAS