Can I know the product details like price, and shipping fee?
Communicate with suppliers to discuss pricing, order quantities, and shipping. Explore Alibaba's Ready to Ship Market for immediate purchases. This simplifies buying for quick transactions and readily available goods.
How can I track my order?
You can track your order based on the shipping method used. For packages shipped via express, use the tracking number on the 17TRACK website. For shipments sent by Ocean, Truck, or Air, check with the relevant logistics provider on their official website. Additionally, you can log in to your My Alibaba account. Navigate to Order Management -> Order Details -> Shipping Details for tracking information.
When will the supplier ship my Trade Assurance order?
To verify the shipment date, visit Orders-All Orders and click 'View more' for order details. If it varies from the confirmed date, contact the supplier.
How to open a dispute for my Trade Assurance order?
You can open a dispute based on the order status. If payment has been received, you can proceed; otherwise, click "Cancel Order" to close it.