How can I check my refund?
Refunds depend on the payment method utilised. For example, if payment was made via credit card, the refund will be credited back to the same card. Typically, refunds are processed within 3 to 20 business days. For comprehensive refund details, please select the appropriate Payment/Refund method.
How can I cancel my order?
To cancel an unpaid order, click the 'Cancel Order' button on the order detail page. Select 'Request Order Cancellation' for paid orders and provide a reason. If within 7 days of payment, the order is canceled immediately; if over 7 days, the seller has 48 hours to respond. If they don't, the order is automatically canceled, with refunds processed within 3-20 business days.
How can I track my package?
To track an order, search "My Orders" and find the specific one. Then, choose "Track Order" or "Click here to view more" options. This allows you to monitor the shipment's progress and estimated delivery date. By accessing this information, you can stay informed about the status of your order and anticipate its arrival.
What should I do if the product I receive doesn't match the description?
If unsatisfied with your purchase, contact the seller using "Contact Seller" and provide evidence like photos or videos of the issue. Keep an eye on messages in the Message Center for any responses. If the issue remains unresolved, open a dispute before Buyer Protection expires to seek a refund. Orders eligible for Free Return service can be locally returned within 15 days of delivery. After Buyer Protection ends, utilize the one-year Commercial Warranty Service for eligible orders.
How can I extend the Processing Time of an order?
If your order status displays "Awaiting Shipment," the seller is preparing your goods, which will be shipped before the deadline. To extend the Processing Time, sign in to "My Orders" and find your order. Click "Extend Processing Time," then input the required extension time and confirm. This allows you to adjust the processing duration according to your needs, ensuring a smooth transaction.
What is the reason for my order being frozen?
When an order gets frozen, you'll receive an email explaining the reason. Check your AliExpress account by accessing My Orders and selecting View Details to understand why the order was frozen. If you've initiated a chargeback from your bank account, the order will be frozen; await verification or contact your bank for clarification. If the chargeback is accepted, the order closes, and you'll get a full refund. If it's rejected, the order unfreezes for regular processing.
How do I register for Pay after Delivery?
To enroll in Pay after Delivery, access My AliExpress and navigate to Payment. Tap 'Sign up' and proceed with the provided instructions. Alternatively, on pages displaying the 'Pay After Delivery' logo, click the 'Sign up' button and follow the prompts. It's important to note that Pay after Delivery is exclusively accessible for credit card payments. Ensure you meet this criterion before attempting to enroll in the service.