How can I access free membership benefits at Decathlon?
Sign up for free membership at Decathlon by visiting www.decathlon.ph. Complete your personal information and verify your account via email to unlock exclusive benefits.
What are the steps to place an order on Decathlon?
To start shopping, log in or sign up and browse items. Add desired products to your cart and proceed to checkout. Review your order details, select a delivery address and option, and choose a payment method. After completing your purchase, you'll receive an email confirmation. Enjoy your sports adventure with Decathlon!
What is Click & Collect at Decathlon?
Enjoy the convenience of Click & Collect. Purchase online, pick up items at your nearby Decathlon store, no extra cost.
How does Click & Collect work at Decathlon?
For Click & Collect, select products, choose option (Metro Manila only), pick store, make payment, collect within 4 hours. Show confirmation email or order ID at Welcome Desk for assistance.
What is the promised time for Decathlon's Click & Collect service?
Decathlon ensures a swift Click & Collect service. Orders before 5:00 pm are ready within 4 hours. If placed after 4:00 pm, pick up by 12:00 pm next day.
How is shipping cost determined for orders from Decathlon?
Shipping cost is calculated based on delivery address and item weight during checkout. Orders over 10kg or containing items over 1m are considered bulky. Volumetric weight is used to calculate bulky items.
How will I receive the tracking number for my Decathlon order?
Upon arrival at Payo’s hub, you'll receive a text with the tracking number for Payo shipments. For LBC shipments, you'll get an email with the tracking number once your parcel is shipped. This allows you to monitor the delivery status of your package easily.
How can I return my Decathlon online order?
To return your online order, choose between in-store or online options. For online returns, log in to your account at www.decathlon.ph. Access the Return and Exchange section and fill out the Return Google Form. Wait for the Post-Purchase Team to contact you within 48 hours. Once Headquarters receives your parcel, a refund will be issued to your original payment method. It may take 3-10 business days to reflect in your account.