How do I place an order on your website?
Select your desired items and add them to your shopping bag. Proceed to checkout by signing in or continuing as a guest. Enter your details, and Farfetch will promptly confirm your order and provide updates on its progress. This streamlined process ensures a convenient and efficient shopping experience for all customers.
Why is Farfetch pricing different?
Prices differ based on Farfetch's unique model; each brand and boutique determines the price. Adding items to your bag or wishlist does not guarantee a fixed price reservation, but Farfetch provide the best available price upon ordering. This system allows for flexibility and ensures customers receive competitive rates.
How much is the delivery charge?
It varies based on item size, weight, and destination. For orders above a certain threshold, a single fee covers multiple pieces from different locations, displayed at checkout.
When will I receive my item and how can I track it?
Orders ship in 2 business days, with delivery in 2-7 business days. Items from multiple brands arrive separately. Tracking info and estimated delivery dates are emailed per item.
How long do I have to return an item?
Returns are accepted within 14 days from the day your order was delivered.
How is my refund processed after a return?
Refunds, minus delivery costs, go back to your payment method. It might take up to 14 days, depending on your provider.
Can I use two promotions at once?
Some Farfetch promotions can't be combined. Choose one, and if a live campaign is auto-applied, add your promo code at checkout to overwrite it.