When will my order be delivered?
Delivery times vary based on the option you chose. Standard shipping usually takes three to five days. Express delivery often arrives the next day if you place the order before the cut-off.
Why did my card payment fail?
Your card might have been declined due to not enough funds or certain limits set by your bank. First, check your balance. If the problem persists, contact your bank for assistance.
What should I do about low GCash balance?
Payment won’t go through if your wallet balance is insufficient. Add funds to your GCash account, then try the transaction again once your balance updates.
Why is my reference number not working?
A reference number only appears after a successful payment. If you don’t see it or it won’t load, use the “Raise a Concern” option on the website. The team can check it for you.
What happens after three missed deliveries?
If delivery is missed three times, the order will cancel automatically. You can place a new order whenever it works for you.
Can another person accept my package?
Yes, someone else can receive your parcel. Just provide their details during checkout to avoid delays or failed deliveries.
How do I follow my order status?
Select the “Track My Order” option after you complete your checkout. You’ll also get a message once the parcel is on its way, which makes it easy to monitor the delivery.
What is the express delivery cut-off time?
Orders placed before 3 PM typically arrive the next day. Orders made after the cut-off may take up to two days, depending on the area.
What if the page closes while ordering?
Your transaction might still go through even if the page closes unexpectedly. You’ll receive a message confirming the status once the processing is complete.
Why does the page redirect when ordering?
You might see a redirect due to system routing. To continue smoothly, enter the shop’s direct link in your browser and resume your order from there.