How does H&M prioritize customer safety in their production processes?
Customer safety is a top priority at H&M. Harmful substances are banned, suppliers are educated, and production standards are rigorously enforced. These measures ensure that products meet stringent safety criteria, providing customers with peace of mind regarding the quality and safety of their purchases.
How long does it take to receive my parcel?
Parcel delivery typically takes 3-6 business days to reach your designated address. Whether it's your home or an alternate delivery location, H&M strives to ensure timely delivery of your order. Customers can anticipate receiving their parcels promptly.
Can I cancel or amend my order?
Once confirmed, no changes or alterations to the delivery address are possible. If the 'Cancel Order' button is visible in My Account under My Purchases, a short grace period allows cancellation. If not visible, processing has begun; consider exploring return options.
How long do I have to return items?
Return items within 30 days of receiving your parcel. This timeframe ensures the timely processing of returns. Make sure to send the items back promptly to avoid delays.
What conditions must the items meet for a refund?
For a full refund, return items in original condition. Avoid damage, soiling, washing, altering, or wearing beyond trying on. Ensure items are returned as received to qualify.
Where can I use the H&M gift card to make the payment?
Use the gift card for full or partial payment at any H&M store. It's valid for purchasing any goods. Enjoy flexibility in payment options with the gift card.