Do I need to sign up before making a purchase?
Yes, creating a KKday account is necessary before making a purchase. Visit the "Account Settings" on the Help page to learn how to sign up.
What if I forget my password?
To reset your password, click "I forgot my password", enter your email, and click "Reset my password". Then, check your inbox for a password reset email. This process ensures secure access to your account.
Can I book on behalf of friends or family?
Designate them as the trip representative during booking for direct communication if necessary.
Can I pay in any currency?
KKday accepts 17 currencies. You can change the currency for browsing convenience. Note that currency conversion fees may apply; refer to your bank for details.
Does my tour include pick-up or drop-off service to/from the airport?
Most tours do not include airport pick-up or drop-off service. Check the product page for specific details.
Under what circumstances is a customer eligible for a refund?
Customers are eligible for refunds for various reasons, such as family emergencies or flight disruptions. Required proofs ensure valid claims.
Can I use a promo code to calculate the total sale amount?
Promo codes are applicable only to specific items in your cart, not the entire purchase.
How can I elevate my membership tier?
Earn 5000 Tokens for Platinum or 15000 for Diamond membership; automatic conversion follows.