How can I locate my booking information easily and quickly ?
Access booking info via the Trip.com app: Account > All Bookings. On the website, click your account name > My Bookings. It is also available in the confirmation email.
How can I cancel my reservation?
On the app, go to "Account" > "All Bookings" for booking details and cancellation policies. If "Cancel Booking" is available, proceed with cancellation. Online, click your username > "My Bookings" for similar information and cancellation options.
When will I receive my refund?
Refunds may take 7 to 15 working days, depending on your bank or payment platform.
How can I make a check-in?
For flight check-in, select your flight and add smart check-in if available. After ticket issuance, go to Trip.com's Flight Bookings, select your booking, and check-in. If unable to check in on Trip.com, use the airline website. Alternatively, check-in at the airport, ensuring you arrive early.
What is the cancellation policy for my flight?
Before booking, review cancellation policies. Select a flight and check cancellation terms. After booking, view policies in Flight Bookings. If necessary, cancel and confirm refund according to the cancellation terms. It's essential to understand these policies to make informed decisions about your travel arrangements.
How can I choose my seat?
During booking, select your flight, provide passenger info, and choose seats if available. After booking, access Flight Bookings to select seats for unused tickets.
Where can I find information regarding airline vouchers?
For new users, download Trip.com app, register, link account for voucher details. Existing users, find voucher details on Trip.com App for cancellations. Refer to Flight Bookings section for voucher usage terms. Upon cancellation processing, receive voucher details via email. Contact airline directly for extending voucher validity.
Is it permissible to travel if my passport is nearing its expiration date?
Ensure timely renewal of expiring passports/Home Return Permits to avoid travel disruption. Many countries require documents valid for at least 6 months for entry. Transfer visas to new documents beforehand. Apply for replacements at embassies if abroad.