RingCX | AI Contact Centre
Effortless customer experiences with AI
Streamline agent management, enhance team performance, and elevate customer satisfaction—all from one omnichannel platform.
Trusted by over 600,000 businesses around the world
Modern contact centre software that support teams love
AI-powered
AI Conversation Expert is at the core of RingCX–intuitively generating insights, automation, and assistance across the entire customer experience.
Omnichannel
Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channels—all included in one licence.
Easy-to-deploy
Businesses of all sizes can deploy a new contact centre in just a few days. Plus, our 99.999% availability keeps your agents connected, from anywhere.
Easy-to-use
From immersive agent experiences to AI-powered coaching for supervisors, RingCX is designed to create effortless workflows for everyone.
Simple pricing
Get unlimited minutes, with monthly pricing starting at just $65 per user. Plus, access all our core contact centre features and AI tools—all in one package.
The complete AI customer experience platform
Bring all your customer interactions together in one workspace with RingCentral.
A powerful, yet easy-to-use contact centre
Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations.
Elevate the entire customer journey with AI
Elevate the entire customer journey with AI
Use AI self-service before reaching a live agent
Serve customers 24/7 on any channel with AI agents, eliminating long wait times when live agents are busy.
Leverage AI coaching during conversations
Reduce handle time and increase resolution rates with guided AI Agent Assist.
Get comprehensive insights with RingWEM
Get a complete view of agent performance with AI Quality Management and customer sentiment with AI Interaction Analytics.
Everything support teams need, all in one workspace
Everything support teams need, all in one workspace
Simplify agent and supervisor experiences
RingCX and RingEX are fully integrated, so you can handle every interaction within the RingCentral app.
Enhance collaboration across your organisation
Connect front and back office users with a single directory, presence synchronisation, and integrated messaging.
Gain insights across every stage of the conversation
Get complete visibility when conversations move between RingCX and RingEX.
Drive efficiency & results across your CX team
Drive efficiency & results across your CX team
Be where your customers are
Manage all interactions in one place, whether customers reach out through your website, call, email, or other channels.
Generate leads with intelligent campaign management
Reach leads and customers faster with preview, progressive, predictive, and voice broadcast dialers.
Get the full picture with live dashboards & reports
Optimise customer journeys with insights from 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings.
PRE-BUILT INTEGRATIONS
Customise your customer experience with our open APIs
Create a unique CX experience, customised to your contact centre operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.
ENTERPRISE SOLUTIONS
Have advanced requirements? We’re here to help.
Get in touch with one of our solution experts and we'll match you with the perfect plan.
Our advanced contact centre capabilities include:
120+ integrations & 500+ APIs
Advanced attribute-based routing
Native Workforce Engagement
Bespoke deployments
Experience our agent workspace in action
The ROI of our AI Contact Centre
Real results from our customers.
29%
Improvement in customer sentiment
80%
Reduction in time to close cases
19
Point NPS improvement
AI for effortless customer experiences
AI-powered solutions
Offer faster support with AI virtual agents, real-time coaching, and live AI guidance.
Omnichannel support
Meet your customer where they are over voice calls or across 20+ digital channels.
Actionable insights & analytics
Enhance customer experiences by acting on live data like sentiment analysis and customer feedback.
Immersive agent experiences
Empower agents to work in a single unified workspace with the apps they use every day.
AI CX Maturity Assessment
Is your customer experience leading or lagging?
Evaluate your CX strategy in 10 minutes.
Trusted by the world’s leading brands
Using the AI Quality Management call summaries and transcripts, I’m saving about 10 hours a week being able to zero in on exactly the content I need.
Joelle Fleeger | Customer Service Manager | REMCO
Products used:
RingCX
No matter how much our operations grow, we’re still consistently able to provide a world-class customer experience.
Bill Heep | Director of Communications and Systems, AUTOPAY
Products used:
RingCX
RingCX helped Worldwide Express exceed our customer SLAs by 10%.
Cheryl Hisdahl | Contact Centre Manager, Worldwide Express
Products used:
RingCX
Our average call-handle time has dropped from 3:20 to 2:30, a 25% time savings on each call.
Mandy Soverano | Director of Remote Operations, The Doctor
Products used:
RingCX
Built on a secure & reliable platform
RingCentral named a Leader in AI-Enabled Contact Center Workforce Engagement Management by IDC MarketSpace.
The new report evaluates how vendors support workforce engagement through AI-driven forecasting, scheduling, quality management, analytics, and real-time guidance.
GigaOm names RingCentral a Leader & Outperformer in the The GigaOm Radar™: CCaaS Solutions Report
RingCentral is proud to be recognised as a 2025 GigaOm Radar Outperformer for CCaaS solutions.
Explore the latest innovations
PRODUCT INNOVATION
RingCX unveils effortless workflows powered by AI & enhanced analytics
Create effortless customer experiences with AI
Experience our AI-powered contact centre in action.