Services Privacy Notice Table

Provision of Services or Customer Support

Directly from You:

• your name, email address, physical address, phone number, and other similar contact information;

• professional and organizational profile information, such as title, department, and company size/revenue;

• payment information, including partial credit card number and billing address;

• AI feedback (including inputs, outputs, and context), content of feedback, testimonials, inquiries, support requests, and any phone conversations, chat sessions, and emails with or to us; 

• your image (still or video), voice, and other identifiers that are personal to you when you use certain features on the Services; and

• your voice, if you consent to call recording for sales or support.

From Third Parties:

• your employer may provide your email address in order to provision your account;

• subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates, or third parties (e.g., Smartsheet global resale partners) in relation to the Services;

• providers of business contact information, including mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, LinkedIn URLs and custom profiles;

• payment information, including partial credit card and billing address from our payment processors;

• usernames, aliases, and other authentication and security credential information from third party accounts, for example if you choose to use single sign-on services (e.g., Google OpenID, Skype, and Microsoft Single Sign-On); and

• search results and links, including lead generation providers, tools, and paid listings.

Automatically:

• email addresses and phone numbers used to contact us;

• authentication and security credential information;

• the geo-location of your device or computer when using certain features in the Services;

• the clickstream through the Services (including date and time), performance data (e.g., page response times), download errors, and page interaction information (e.g., clicks); 

• computer and device information, such as device application, or browser type and version, browser plug-in type and version, operating system, device ID or name, or time zone setting; and

• identifiers and information contained in cookies (see our Cookie Notice).

Necessary to enter into or perform a contract with you (upon your request, or as necessary to make the Services available),

Establish, defend or protect legal interests,

Compliance with law, or

Legitimate interests.

Customer Opportunities / Sales Enablement

Directly from You:

• content of feedback, testimonials, inquiries, support requests, and any phone conversations, chat sessions and emails with or to us.

From Third Parties:

• providers of business contact information, including mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, LinkedIn URLs and custom profiles.

Automatically:

• network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.

Legitimate interests, or

With your consent.

Personalization

​​​​​​Directly from You:

• location information (e.g., from your language preference on the Sites or a provided address); and

• information about your professional profile and your organization, such as your title and your organization size and revenue.

From Third Parties:

• name, email address, physical address, phone number, and other similar contact information; and

• business contact information, including mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, LinkedIn URLs and custom profiles.

Automatically:

• identifiers and information contained in cookies (see our Cookie Notice); and

• network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.

Legitimate interests, or

With your consent.

Marketing

Automatically:

• the clickstream through the Services (including date and time) page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs); and

• metrics, such as System Data, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs.

Legitimate interests, or

With your consent.

Analytics & Improvement

Directly from You:

• information provided in support or bug tickets, such as name, email address, company.

From Third Parties:

• location of devices, for example through IP look-up.

Automatically:

• identifiers and information contained in cookies and similar tracking technologies (see our Cookie Notice);

• the clickstream through the Services (including date and time) page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);

• session replay technology to record the interactions of users with the Services; and

• metrics, such as System Data, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs.

Legitimate interests, or

With your consent.

Protect Rights and Prevent Misuse,

General Business Operations, or

Comply with Legal Obligations

Directly from You:

• your name, email address, physical address, phone number, and other similar contact information.

Automatically:

• network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider; and

• computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, device ID or name, or time zone setting.

Compliance with a legal obligation, or 

Legitimate interests.