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⇱ Hostinger Reviews | Read Customer Service Reviews of hostinger.com


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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and willingness to go above and beyond in providing support. Many people highlight the excellent customer service, noting quick issue resolution and a smooth, stress-free experience. The service itself is frequently described as excellent, with consumers appreciating the user-friendly control panel and the ease of building websites. However, some customers have expressed dissatisfaction with the website and certain aspects of the service. A few people found the control panel clunky and experienced issues with site migration, including slow loading speeds and unexpected downtime. There were also mentions of difficulties with the website builder, particularly with image and video editing, and some users reported problems with firewalls blocking IP addresses, leading to a loss of website visitors.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers frequently praise the support agents for being... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent support and ease of use,... See more

Website

Reviewers mention ambiguous feedback about website experiences. Some customers praise the ease of use for... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of usability, intuitive... See more

Based on these reviews

Bruno at Hostinger provided truly exceptional support. He was extremely responsive, followed up promptly, and made sure my issue was fully resolved rather than rushed. His professionalism and attentio... See more

I’ll try to keep this brief, but they deserve nothing but praise. Aside from the productsβ€”which I’ve never had any issues withβ€”the overall package is simply top-notch. Hosting is one thing,... See more

Patrick was very helpful and resolved my issue quickly. He even went a step further by referring me to platforms where I can sell domains I couldn’t get a refund for, which I really appreciate. Great... See more

This is about the Kodee AI assistant. I though I would give it a try and see how well it could handle a relatively complex issue. I was creating an auto email system and Hostinger disabled my code as... See more

It is an excellent platform to make website. but replacing images, editing text and uploading or replacing videos are very difficult. it is saying "CAN BE CHANGED ONLY THROUGH CHAT".

Company replied

The support team was knowledgeable, friendly, and helpful, even though the outcome regarding free email with KVM didn't meet my expectations. But that's okay.

Company replied

System works good. Ai assistance is reliable! Hosting manager is easy. Downloading a snapshot would be a nice feature for future!

Company replied

I faced a problem on the hostinger panel but the support team is very good, they solved my problem very quickly in no time very good overall support team

Company replied

I was facing a serious issue with my Hostinger renewal plan. I had been hosting four WordPress websites for clients on a Premium plan, but it expired. Instead of renewing it, I accidentally purc... See more

HANI's communications was excellent he is a professional guy that know his job very well. He didn't hesitate to tell whats the problem and help me do solutions to keep the work going until things gets... See more

customer support is good. But still issue is not resolved hence it is not a customer support executive's fault but issue need to be resolve for smooth project working statusThe customer support e... See more

Agum, the customer support technician, was very friendly, fast, and helpful with my issue. My issue was resolved in less than 5 minutes

The tolerance of Kodee, the Hostinger Ai, made all the difference to a new guy like myself. I was able to ask questions, get answers, and even get automatic fixes. I found that Hostinger vs Google Cl... See more

I am dissatisfied with Hostinger's customer support. Their AI assistant, Kodee, is unhelpful and traps users in a repetitive loop, making it impossible to reach a human agent. It has be... See more

Company replied

Things have always run smoothly since I brought my websites to Hostinger. And even the few times that I had some issue (which was definitely due to my misuse of a feature or tool), support was more th... See more

I had an issue in getting my project run for open claw. I tried so many different approaches and still did not work. I shared the problem i was facing with a live agent, with a super quick turnaround... See more

Good pricing and solid uptime. Can't argue with that. But the migration support promised was a joke. Their control panel is clunky, and I ran into issues moving my site over. Definitely did not work a... See more

Company replied

Hostinger is trash, the lower price plans only take weekly backups though they don't make it clear before you sign up, Their AI agent WILL MAKE CHANGES to your site that you don't want after you a... See more

Company replied

Getting my own web, its an honor. interacting with other entrepreneur's, and sharing and referring my friends to hostinger will be a great learning experience

Had thee most helpful support guys I have ever encountered..Guy truly moved mountains just to help me. P100 staff member! If i remember correct it was Amir and what a credit he is to Hostinger! GG

The agent answered all of my questions and in a timely manner. The information provided helped me resolve the issues I was having.

I decided to reach out to speak with a real person today after spending hours today trying to get my new website to work. On top of today, I have spend probably in total over 20 hours tying to make... See more

Horizon by Hostinger is a total scam, kept using stock footage for my photography site even when I uploaded my own files and no they have not improved their services. It’s the same rage inducing ai... See more

Company replied

This was my first experience with Hostinger. As a new user I used Kodee to start out, but when Jefferson came on board he answered my questions and helped me to "fix" the main problem. I'm pleased wit... See more

I chose Hostinger for their advertised user-friendly control panel, but it has been anything but simple. The migration support promised seamless transitions; instead, I encountered numerous errors tha... See more

Company replied

Fabian was awesome, very knowledgeable, and patient, I had problem with my website, chatted with AI, got frustrated. Fabian took his time, step by step guiding me, he did excellent job. I was more tha... See more

I've been with Hostinger for over 4 years, and have never been disappointed by them. The ease of usability throughout their entire ecosystem makes it hard to go anywhere else. And, thanks to Santiago... See more

I was very confused about purchasing the premium plan and about other things, But the suppport agent cindy helped me alot. love the service and customer support.

Fast and knowledgeable responses. This is the type of service someone of my skill set requires and he was very friendly and professional. Would recommend.

I used go daddy too but the response was slow, but on hostinger they were so quick to resolve my issues. When you have businesswebsite running on domain you want to solve the domain issue asap, they... See more

Rodrigo was incrediblly knowledgable and patient. I problem that I had been strugling with for 2 days, he solved in less than ten minutes. Thank you!

We have been with Hostinger for a number of years now. They presently host 2 Wordpress sites for us. We have had a number of other ISPs over the years. Having had the experience of the "less than best... See more

We have encountered a technical issue with hostinger's infrastructure that broke our site. Their customer support - does not know tickets - every single reply gets answered and immediately... See more

Company replied

The control panel is quite user-friendly and makes managing my hosting straightforward. However, I was disappointed when I experienced unexpected downtime over the last month. I chose Hostinger based... See more

Company replied

After an upgrade and a renew any kind of issue... with my VPS. Impossible to have a refund after 24 hours from payment, over 30 mins waiting to talk with a human representative, and listen that every... See more

Company replied

When I buy custom domain through hostinger really good for me because i need .com domain for my blogger site to run google adsense approval after I buy domain my blogs are also strong for approval so... See more

Company replied

Their firewall keeps blocking IP addresses, including those of your clients. Since I started using them, I have lost more than half of my daily website visitors because of their agressive firewalls th... See more

Company replied

The worst web service i ever use.... They have alot of rules and restriction that kept you on a continuous toll... first i had issues with email and than they had some redflag kind of firewall... See more

Company replied

Absolutely crap. Terrible experience. I got ripped off through deception. They told me my domain was expiring on a certain day, so I renewed it a couple of days before the expiry date. The payment wen... See more

Company replied


Company details

  1. #11 of 63 best companies in Web Hosting Company
  2. #91 of 247 best companies in Business to Business Service
  3. #7 of 28 best companies in DNS Provider
  4. #13 of 52 best companies in e-Commerce Solution Provider
  5. #7 of 29 best companies in Website Designer

About Hostinger

Written by the company

About Hostinger

We’re proud to say that we’re currently the fastest-growing web hosting company in the world. Launched in 2004 and headquartered in Lithuania, we’re now home to over 4 million customers around the world and more than 900 employees.

We’re dedicated to making online success possible for anyone with fast hosting technology, AI-powered Website Builder and user-friendly control panel.

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Our products

Hostinger provides everything you need to create, launch and grow your website in one place including:

Web Hosting Managed WordPress Hosting Managed WooCommerce Hosting Agency Web Hosting AI Website Builder Domains

No-code Web App Builder

Why choose us for your website?

We’d love to help you write your online success storyβ€”and when you choose Hostinger, you can enjoy:

  • Fast, free, easy migrations.
  • Speedy customer support in 10+ languages, available 24/7.
  • Free domain name registration.
  • Data centers all around the world located across Asia, Europe, North America, and South America.
  • A vast knowledge base of in-depth video and text-based tutorials.
  • LiteSpeed Web Server Technology for 4X faster websites.
  • One-click WordPress installation.
  • 99.9% uptime guarantee.

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Say hello or ask a question

Email: support@hostinger.com
How to contact us?

Written by the company

Three. Two. Online
We provide our clients with an all-in-one website solution so they can learn, create, and grow without boundaries. From easy to expert, we offer products and plans for website owners at every experience level.
Whatever you do, it’s better with a website
Your website is an extension of you. It’s where your vision comes to life and it’s our mission to make launching your idea online as smooth and simple as possible. 
With you every step of the way
From choosing your domain to building your dream website with AIβ€”and everything in betweenβ€”we’re in your corner cheering you on with 24/7 customer support.

Contact info

4.7

Excellent

πŸ‘ TrustScore 4.5 out of 5

65K reviews

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Misleading features, not what I expected

I bought the Business Web Hosting plan in March 2026. Two features were advertised that I specifically chose this plan for β€” and both turned out to be very different from what I expected.

The email situation really frustrated me. It says "5 mailboxes per website" but when I tried to set up my email, I kept getting sent to paid upgrade pages. I wasted a whole afternoon trying to figure this out. When I finally found the free email, it only has 1GB storage, 100 emails per day limit, no spam protection, and puts Hostinger branding on my outgoing emails. That is not business email. That is a demo account with a business label on it.

The free domain was the same story. I wanted .com.au. Not eligible. Only cheap extensions that nobody uses qualify as "free." This wasn't made clear when I was purchasing.

I also tried to check what was advertised on their website when I bought it by using the Wayback Machine β€” turns out Hostinger has blocked their site from being archived. So you can't go back and check what they promised you. Make of that what you will.

I'll get a partial refund because I happened to know about the 30-day money back guarantee and acted quickly. Most people won't know to do this, and the misleading advertising is still there unchanged.

If you're an Australian small business, please read every single line of fine print before buying. The headline features are not what they seem.

Verified purchase | March 2026 | Melbourne, Australia

April 7, 2026
Unprompted review

Clear and Helpful Support Team

I previously had 2 subscriptions with Hostinger and consolidated them into one. I was a bit confused about the logistics of switching my email between hosting plans as well as integrating Google Workspace. Hostinger's support team member Devi was patient and clear in explaining all the logistics involved. With Devi's help, I was able to get my problem resolved.

April 6, 2026
Unprompted review

Despite having an helpful Ai, the human customer service is always quick for escalation

nowadays, most companies just want their customer to interact with Ai, sometimes the Ai is not as helpful as they think, but Hostinger is different because AI can be helpful for quick basic queries, but without waiting for you to be frustrated, their AI escalate automatically to human without giving the nonsense that some AI gives you with other companies, i loved my experience i felt heard and attended to. Keep up Hostinger Team

April 6, 2026
Unprompted review

Fully satisfied with their customer support.

Hostinger is very good and trusted company, and i really satisfied with their customer support. I facing domain related, issue when i request for human support, i get reply from Mykyta in 5 min and he solve my problem in 10 min. And i also like the concept of customer support ai and if it can not solve that problem it directly connect to the human support agent who is free.

April 6, 2026
Unprompted review

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