Case Studies
AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform
Read this case study to learn how The Verint Wrap Up Bot has reduced average handling time (AHT) in AXA Health by 60 seconds.
New York Life Realizes Big Savings with Verint Quality Bot
Analog Devices Drives Customer Engagement and Success with Verint Community
Why Customers Choose Verint
From global enterprises to fast-moving disruptors, top brands trust Verint to deliver increased capacity, operational efficiency, and reduced costs through AI-driven solutions that are proven, scalable, and secure.
85% containment rate
Volaris Airlines was looking for a way to deliver a great customer experience to its passengers while keeping operational costs down.
How Volaris uses Verint IVA to contain 85% of customer interactions
40% increase in agent productivity
Portugal’s leading telecommunications and technology provider has significantly improved customer service efficiency.
How NOS Increases NPS by 61% and Agent Productivity by 40%
96% of calls evaluated
Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.
How Fiserv was able to go from evaluating 1% of calls, to 96%