Valve is reportedly working on an AI chatbot that the company plans to use internally to address some Steam customer support issues and to oversee anti-cheat measures.

At least to start, the chatbot is handling support just for Counter-Strike 2 (CS2) and is only being used internally at the company, according to @gabefollower on X, a reliable source of Steam-related leaks (via Tom's Hardware). Further, @gabefollower says that uncovered files show connections to SteamGPT related to Steam account details, including account age, confidence score, model evaluation, and trust score. Additionally, there's code related to ignoring future bans on Steam accounts.

SteamGPT could eventually be used more widely at Valve

Right now, the AI is only being used with Counter-Strike 2

This indicates that SteamGPT will be able to access user account information, such as a Trust Score, and decide whether an account should be banned. The Trust Score, which is part of Valve's overall Trust Factor system, includes game bans, phone number linking, Steam Guard usage, and in-game behavior. @gabefollower also mentions that SteamGPT might have control over or access to Counter-Strike 2's anti-cheat system and database, including player evaluations and performance data.

While SteamGPT currently seems to be used only internally at Valve, specifically for CS2, its use could expand to more titles and to a customer- or user-facing role in the future. Still, SteamGPT is noteworthy because it's Valve's first notable use of AI.

In other Steam-related news, a new feature called Frame Estimator is currently available in beta. Frame Estimator indicates how many frames per second (FPS) your PC is likely to hit with specific games, based on similar user hardware.