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URL: https://www.zen.com/extended-warranty/

⇱ ZEN.COM Extended Warranty - Protect Your Devices Beyond Manufacturer Warranty

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Extended Warranty They stop covering it. ZEN.COM doesn't. The manufacturer's warranty on your electronics runs out. That's where ZEN.COM takes over. Pay with your ZEN card and one less thing to worry about. 👁 Image
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2 years with ZEN PRO Card and Pro plan

Tracked in the app

What it covers

What Extended Warranty covers

When the manufacturer's warranty runs out, ZEN.COM picks up. ZEN.COM extends your warranty on electronics and electrical household appliances purchased with your ZEN card on any paid plan.
The product must be new and purchased in the European Union, the United Kingdom, Norway, or Switzerland.
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PHONES & TABLETS

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PHONES & TABLETS

Mobile phones and tablet computers are covered. If an internal fault develops after the manufacturer's warranty expires, Extended Warranty is already there.File a claim in the app.

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PHONES & TABLETS

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PHONES & TABLETS

Washing machines, dishwashers, refrigerators, and ovens are covered.When the manufacturer's warranty expires and something breaks, Extended Warranty covers the repair cost.

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DEAD. ONE WEEK AFTER THE WARRANTY RAN OUT.

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DEAD. ONE WEEK AFTER THE WARRANTY RAN OUT.

Small electrical kitchen appliances are covered. Manufacturer warranties on these are often short. Extended Warranty adds a warranty extension once theirs ends.

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BROKEN. RIGHT AFTER THE WARRANTY RAN OUT.

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BROKEN. RIGHT AFTER THE WARRANTY RAN OUT.

Laptops, desktop PCs, monitors, and notebooks are covered. An internal fault after the manufacturer's warranty ends is exactly what Extended Warranty is for.

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of ZEN.COM users name Extended Warranty as a reason they recommend ZEN.COM to others.

How it works

How Extended Warranty works

Pay with your ZEN card, register each purchase in the app, and your cover is tracked and ready. If something breaks after the manufacturer's warranty runs out, ZEN.COM reimburses the repair.

Step 1

Pay with your ZEN card

Pay with your ZEN card

Use your standard ZEN card on a Gold, Platinum, or Pro plan for 1 year of cover. Use your ZEN PRO Card on the Pro plan for 2 years. Pay the full amount directly to the merchant. Your plan must remain active continuously from the purchase date until any claim you make.

Use your standard ZEN card on a Gold, Platinum, or Pro plan for 1 year of cover. Use your ZEN PRO Card on the Pro plan for 2 years. Pay the full amount directly to the merchant.👁 Image

Your plan must remain active continuously from the purchase date until any claim you make.

Step 2

Register your product within 90 days

Register your product within 90 days

In the app, find the payment in your transaction history and tap "Warranty claim". You have 90 days from purchase to register.

In the app, find the payment in your transaction history and tap "Warranty claim". You have 90 days from purchase to register.

Step 3

Your product is tracked and protected

Your product is tracked and protected

Once registered, your product appears under the Products tab. You can see exactly when the manufacturer's warranty ends and when your extended cover begins. It sits there, ready, until you need it.

Once registered, your product appears under the Products tab. You can see exactly when the manufacturer's warranty ends and when your extended cover begins. It sits there, ready, until you need it.

If something goes wrong

How to make a claim

If a fault develops after the manufacturer's warranty ends, here is exactly what to do. The entire process stays within ZEN.COM. No separate insurer.

1.
CHECK YOUR REGISTRATION IN ORDER

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CHECK YOUR REGISTRATION IN ORDER

Go to your transaction history in the app, find the payment, and tap "Warranty claim". You will need a product photo, a photo of the serial number, the manufacturer warranty length, and a receipt or invoice. Keep the serial number consistent. It connects your registration to your claim. You have 90 days from purchase.

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2.
GET THE PRODUCT REPAIRED

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GET THE PRODUCT REPAIRED

Get the product repaired at a manufacturer-authorised service point and pay for the repair. Collect the service documentation confirming the fault, the repair performed, the total cost, and the payment method.

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3.
SUBMIT IN THE APP ZEN.COM REIMBURSES

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SUBMIT IN THE APP ZEN.COM REIMBURSES

Tap "Claim request" in the app and submit the service documentation and proof of payment. ZEN.COM reimburses the repair cost to your ZEN account.

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Frequently Asked Questions

SEE FOR YOURSELF

Extend your warranty from the day your manufacturer's cover ends.

Pay. Register. If something breaks, ZEN.COM handles it.