Red Hat Technical Account Management
Proactive Support
A technical advisor to help streamline deployments, resolve issues, and strategically plan for the future
Red Hat Technical Account Managers (TAMs) have deep technical knowledge and develop a personal relationship with you to drive performance and growth, and proactively ensure a stable and secure product experience. A TAM's unique combination of expertise and familiarity with your specific environment allows them to support your success.
Get insights, tutorials, and more directly from Red Hat TAMs.
TAM Webinar Series TAM BlogThe Red Hat TAM Difference
Optimize operations
Identify and address potential problems before they arise.
Get expert support
A highly technical, specialized resource and advocate to guide you on support and escalation.
Proactively plan
Maximize your IT investment with strategic and operational planning.
Increase innovation
Expert advice for your environment and a direct line to Red Hat Engineering.
Our Technical Account Manager is our single point of contact who manages all of the back-end communications with Red Hat. If we have any issues, we can connect directly with our TAM. Because our TAM understands our environment, we receive a fast response and our issues are resolved as quickly as possible.
ENGAGING WITH YOUR TAM
Hours of coverage
Technical Account Managers are a region-based offering in North America, Latin America, EMEA and APAC and are available to assist you during standard business hours.
Read TAM terms of serviceScope of coverage
Your use of the TAM service may vary significantly depending on the nature of your business, geographical spread, or use of Red Hat technologies.
TAM scope and package optionsSupport escalations
If you have a support case that needs to be escalated, contact your TAM for assistance.
More information on support escalationQuestions or feedback?Email Us