Reclame Aqui Scraper

Pricing

Rating

Developer

Actor stats

Categories

Share

Scrape Brazilian company reputation data from Reclame Aqui: score, complaints count, response rate, resolution rate, and recent complaints.

Pay per company profile and per individual complaint. Built for B2B brand monitoring, competitor intelligence, customer-service analytics, and due-diligence research.

Features

• Company profile: score (0-10), consumer rating, complaints last 6/12 months and last 30 days, lifetime complaints
• Reputation metrics: response rate, resolution rate, average response time, recommendation rate
• Flags: RA1000 stamp, category
• Recent complaints: title, status, solved/evaluated flags, date, snippet, direct URL (opt-in via maxComplaints)

Input

Where to get the URL

1. Go to https://www.reclameaqui.com.br
2. Search the company name
3. Click the company in the results
4. Copy the URL from the address bar — it looks like https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/

Names are not accepted as input because Reclame Aqui uses opaque slugs (magazine-luiza-loja-online, itau-unibanco_15, etc.) that cannot be reliably derived from the company name.

Pricing

• $0.015 per company-scraped event (one per company profile)
• $0.015 per complaint-scraped event (one per complaint, only when maxComplaints > 0)

Example: 10 companies + 5 complaints each = 10 × $0.015 + 50 × $0.015 = $0.90

Output

One record per company AND one record per complaint, all in the same dataset (filter by the type field).

Company record

{
"type":"company",
"companyName":"Magazine Luiza - Loja Online",
"slug":"magazine-luiza-loja-online",
"url":"https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/",
"score":8.2,
"consumerScore":7.01,
"complaintsLast6Months":74757,
"complaintsLast12Months":127646,
"complaintsLast30Days":10912,
"complaintsTotal":81338,
"responseRate":95.5,
"resolutionRate":90.9,
"recommendationRate":73.7,
"avgResponseTime":"11 dias, 1 hora",
"avgResponseTimeMs":954184977,
"hasStamp":true,
"isRA1000":true,
"ratingFinal":7.01,
"category":"Varejo",
"legacyId":"29266",
"urlSite":"http://www.magazineluiza.com.br",
"scrapedAt":"2026-05-21T23:50:00.000Z"
}

Complaint record

The full complaint text is extracted from each complaint's individual page (not just a preview snippet), along with the company's response when available.

{
"type":"complaint",
"companySlug":"magazine-luiza-loja-online",
"id":"XFg3_dvBNP-5IUWY",
"title":"Atraso na entrega de notebook e falta de satisfação da Magazine Luiza",
"status":"PENDING",
"solved":false,
"evaluated":false,
"date":"2026-05-21T20:53:45",
"text":"Boa noite! Fiz uma compra na magazine Luiza ... [full complaint body, ~1600+ chars]",
"snippet":"Boa noite! Fiz uma compra na magazine Luiza ... [first 280 chars]",
"answerCount":0,
"upvoteCount":1,
"companyAnswer":null,
"url":"https://www.reclameaqui.com.br/magazine-luiza-loja-online/atraso-na-entrega-de-notebook-e-falta-de-satisfacao-da-magazine-luiza_XFg3_dvBNP-5IUWY/",
"scrapedAt":"2026-05-21T23:50:00.000Z"
}

• text: full complaint body (no truncation)
• snippet: first 280 characters, useful for previews
• answerCount: how many responses the complaint has received
• upvoteCount: how many users upvoted the complaint
• companyAnswer: extracted from the complaint page when the company has responded (null if no response yet)

Notes

• Some fields can be null when Reclame Aqui doesn't expose them (e.g. companies without reputation data).
• The score (score, finalScore) ranges 0-10 and reflects the last 6 months. consumerScore is the star rating from consumers.

How it works

• CheerioCrawler with realistic browser headers (no browser automation, no proxy required).
• For each company URL: fetch /empresa/{slug}/ and extract data from the Next.js __NEXT_DATA__ SSR state.
• If maxComplaints > 0: also fetch /empresa/{slug}/lista-reclamacoes/ to discover the latest N complaints, then visit each individual complaint page to extract the full text from the Schema.org JSON-LD block.
• Charges company-scraped per company and complaint-scraped per complaint via Actor.charge().