Pricing

Rating

Developer

Actor stats

Categories

Share

Tiket.com Reviews Scraper: Extract Hotel Reviews & Ratings at Scale

What Is Tiket.com?

Tiket.com is one of Southeast Asia's leading online travel agencies (OTAs), offering hotel bookings, flights, and experiences primarily serving the Indonesian market. Its review system provides valuable guest feedback data covering ratings, travel context, and user-generated content. Collecting this data manually is impractical at scale — the Tiket.com Reviews Scraper automates extraction from any hotel review page, delivering structured records ready for analysis.

Overview

The Tiket.com Reviews Scraper collects guest reviews from hotel listing pages on Tiket.com. It supports:

• Reputation managers monitoring guest sentiment across properties
• Hospitality analysts benchmarking hotel performance
• OTA researchers studying review patterns and traveler behavior
• Developers feeding review data into CRM or BI pipelines

Key features include flexible sort order, pagination control, configurable item limits, and fault-tolerant URL handling.

Input Format

{
"ignore_url_failures":true,
"max_items_per_url":200,
"urls":[
"https://www.tiket.com/en-us/review?product_type=TIXHOTEL&searchType=INVENTORY&inventory_id=nikhila-seminyak-bali-503001647484278823&reviewSubmitColumn=RATING_SUMMARY&currency=USD"
],
"page":2,
"sort_by":"RATING_SUMMARY-DESC"
}

Tip: To collect reviews for multiple hotels, add each hotel's review URL as a separate entry in the urls array.

Output Format

Sample output

{
"submit_id":"69c0303dcbb93d44963b0fbb",
"start_journey":1765497600000,
"end_journey":1765756800000,
"rating_summary":5,
"customer_name":"Prisilia Febriyanti",
"fake":false,
"label":"Couple Trip",
"comments":[
{
"question_code":"comment",
"question_title":"Your Review:",
"value":"Cleanliness is striking. Comfortable rooms."
}
],
"user_review_answers":[
{
"question_type":"RATING",
"question_code":"cleanliness",
"question_title":"Cleanliness",
"answer_code":"option_5",
"answer_string":"Fantastic",
"answer_integer":5
},
{
"question_type":"RATING",
"question_code":"service",
"question_title":"Service",
"answer_code":"option_5",
"answer_string":"Fantastic",
"answer_integer":5
},
{
"question_type":"RATING",
"question_code":"location",
"question_title":"Location",
"answer_code":"option_5",
"answer_string":"Fantastic",
"answer_integer":5
},
{
"question_type":"RATING",
"question_code":"facilities",
"question_title":"Facilities",
"answer_code":"option_5",
"answer_string":"Fantastic",
"answer_integer":5
},
{
"question_type":"RATING",
"question_code":"value_for_money",
"question_title":"Value",
"answer_code":"option_5",
"answer_string":"Fantastic",
"answer_integer":5
},
{
"question_type":"IMAGE_OPTION",
"question_code":"type_of_traveler",
"question_title":"What trip did you take during your stay?",
"answer_code":"couple",
"answer_string":"Couple Trip",
"answer_integer":null
}
],
"user_images":[],
"total_like":0,
"reported":false,
"total_items":1,
"liked_by_me":null,
"review_date":1774202941731,
"review_source":{
"name":"TIKET",
"label":"Verified review from tiket.com"
},
"from_url":"https://www.tiket.com/en-us/review?product_type=TIXHOTEL&searchType=INVENTORY&inventory_id=nikhila-seminyak-bali-503001647484278823&reviewSubmitColumn=RATING_SUMMARY&currency=VND"
}

Each review returns a record with the following fields:

Review Identity

Reviewer Info

Travel Context

Review Content

Engagement Metrics

How to Use

1. Get the review URL — Open a hotel page on Tiket.com, navigate to the Reviews tab, and copy the URL from your browser.
2. Configure input — Paste URLs into urls, set sort_by and page as needed.
3. Set item limit — Use max_items_per_url to control volume per hotel (e.g., 200 for comprehensive collection).
4. Run the scraper — Start the actor and monitor progress in the run log.
5. Export — Download results as JSON, CSV, or Excel.

Common issues:

• If no data is returned, verify the URL contains product_type=TIXHOTEL and a valid inventory_id.
• Use page: 1 for initial full collection; increment for subsequent runs to capture new reviews only.
• Set ignore_url_failures: true when processing multiple hotel URLs to avoid interruptions.

Use Cases & Business Value

• Reputation monitoring: Track guest sentiment trends over time for one or multiple properties
• Competitor analysis: Compare rating distributions across competing hotels in the same destination
• Content analysis: Extract guest language patterns for marketing copy or service improvement
• Academic research: Study traveler behavior and review authenticity in Southeast Asian OTA markets

Conclusion

The Tiket.com Reviews Scraper delivers structured, comprehensive hotel review data without manual effort. With support for sorting, pagination, and bulk URL input, it scales from single-property monitoring to market-wide research. Start collecting today and turn guest feedback into actionable intelligence.