AWS for Telecom
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- Security and Sovereignty
- Generative AI
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Generative AI for telecom
With enterprise-grade security and privacy, a choice of leading foundation models, a data-first approach, and the most performant, low-cost infrastructure, Telcos trust AWS to deliver everything they need to accelerate generative AI powered innovation.
Unlock the potential of generative AI in telecom
Explore how generative AI transforms telecom, boosting efficiency across network operations, sales, engineering, and marketing. See how AWS can drive innovation, enhance productivity, and create personalized customer experiences.
Unlocking telecom’s potential with generative AI
Accelerating generative AI innovation with telecom specific large language models
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Developing generative AI large language models for the telecom sector
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Taking a long-term innovation outlook on generative AI
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Scaling generative AI for telecom operators through collaboration
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Resources
Generative AI in Telecom: Part 1
👁 Cover image for 'Generative AI in Telecom: Part 1', featuring stylized abstract telecom and AI-themed icons on a purple background.
Discover how generative AI is evolving the telecom inudstry in part 1 of this comprehensive guide. Learn about real-world applications, best practices, and strategies to leverage for improved efficiency, customer satisfaction, and innovation.
Generative AI in Telecom: Part 2
👁 Generative AI in Telecom: Part 2 – Illustration with a stylized person and network icon on a purple background.
Discover how generative AI is evolving the telecom industry in part 2 of this comprehensive guide. Learn about real-world applications, best practices, and strategies to leverage for improved efficiency, customer satisfaction, and innovation.
Realizing the potential of generative AI for Telcos
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This eBook highlights our collaborative solutions, showcasing the versatility of combining Anthropic's FMs with AWS capabilities to unlock the value of generative AI at telcos.
Unlocking value with foundation models
👁 AWS for Telecom graphic with the text 'Unlocking value with foundation models' on a blue and purple gradient background.
This eBook highlights our collaborative solutions, showcasing the versatility of combining Anthropic's FMs with AWS capabilities to unlock the value of generative AI at telcos.
Customer testimonials
How Cox Communications improved complex resolution issues for their customers using Amazon Bedrock
👁 YouTube thumbnail image featuring Joe Keller, VP Operations and Technology Analytics at Cox Communications, seated for an interview with branded pillars in the background.
Liberty Latin America drive better customer insight and experience using generative AI.
👁 YouTube video thumbnail showing Mauricio Romero, Senior Director of Advanced Analytics at Liberty Latin Ar, in a professional office setting.
Deutsche Telekom enhance customer service with AWS generative AI
👁 YouTube video thumbnail showing Angel Mario Castro Martinez, Lead Architect Speech Technologies and NLP; AI Platforms at Deutsche Telekom, seated for an interview in a modern office setting.
How Salesforce and AWS can help telcos drive down costs and enhance their operations with generative AI.
👁 YouTube thumbnail showing a business development interview between two professionals in a modern office setting, featuring on-screen titles for Hagai Pen, Head of BSS Business Development Telco at AWS, and Jonathan Phillips, Senior Director, Industry Product Marketing at Salesforce.
Where generative AI can add value to Telcos
Elevating customer experience
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Transforming contact centers by reducing call average handle times and increasing first call resolution ratesImprove agent productivity and satisfactionUsing conversational insights to identity business opportunity
Accelerate network deployment
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Provide coding assistance saving engineers timeAutomate testing tasks
Simplifying network operations
👁 A telecom tower technician works on a cellular tower under a blue sky, simplifying network operations and maintenance. The image represents telecommunications industry infrastructure and field service technology.
Real-time detection of issues including faults and SLA breachesHelp to diagnose problems and make recommendationsTake action to resolve network issues
Improve business operations
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Rapidly analyze disparate applications and data sources to automatically discover and remediate revenue leakages
Generate sales content
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Help sales teams to automate manual work to seize opportunities faster
Resources
Watch and read our telecom specific webinar, reports and blogs looking at the potential of generative AI for telcos.
Generative AI in the telco industry: Three waves of adoption
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Anticipated growth is in adoption of generative AI is substantial. In fact, our own survey of telco leaders, facilitated with Altman Solon, found that adoption of generative AI use cases will grow from the current 19% adoption to 48% within the next two years.
How generative AI will transform the telco industry – and where it won't
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Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS discusses generative AI’s potential for telcos.
A pragmatic approach to generative AI
👁 Whitepaper cover image titled 'A Pragmatic Approach to Generative AI', featuring a smiling man reading a tablet in a modern office setting.
Early engagements with telecoms and AWS Partners have demonstrated how generative AI can reduce revenue leakage and customer churn, improve cross-selling attach rates, decrease customer support resolution times, and streamline network operations while reducing troubleshooting time.
Generative AI for Telcos: taking customer experience and productivity to the next level
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In this blog post Chris Featherston, Data and AI/ML telecom lead, AWS discusses generative AI - the top new technology that CEOs believe will significantly impact their industry over the next three years
Unlocking the potential of generative AI for telcos and CSPs
👁 Promotional image for the AWS and Mobile World Live webinar 'Unlocking the Potential of Generative AI for Telcos and CSPs', held on 12 September 2023, featuring speakers Chris Featherstone (AWS), Ajay Ravindranathan (AWS), and Michael Carroll (Mobile World Live).
AWS experts and Michael Carroll, Editor of Mobile World Live discuss unlocking generative AI for telcos in this webinar.
Generative AI for Telecom
👁 A group of professionals having a meeting in a modern office conference room with large glass walls, red chairs, and a white brick wall background.
In this blog post Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS, discusses how generative AI now and in the future will impact telcos.
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