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URL: https://blog.jolla.com/second_phase_refund/

⇱ Tablet refunds: Second phase paid out | Jolla Blog

November 8, 2017 by James Noori

Tablet refunds: Second phase paid out

Update Jan 1st 2018: This post will be updated after each refund batch is paid instead of a new post.

Update December 25th: Next batch of refunds paid to 81 of the 100 randomly selected backers.

Greetings to all Jolla Tablet backers We started to pay the second batch of our refund program to the randomly selected backers using MySQL mathematical functions yesterday, after solving the problems that delayed the transaction. As of today, 8th of November 2017, 83 of the backers who chose to receive their money will receive a PayPal notification following the transfer of the funds.

Sailfish X vouchers

As communicated on previous blog post, backers could choose an option to receive a voucher valued at €49.90 in order to purchase a Sailfish X license using their remaining refund. As of the publishing date of this blog post, we have over 800 of backers choosing the mentioned option. We will do our best to avoid such issues and delays for the following phases as they are frustrating as it gets for both parties. Cheers, James, on behalf of the refund team

James Noori

Community Manager at Jolla. Gadget geek. Open source supporter and advocate. Long time Jolla blogger in a third party blog. Ready to change the world with unique and unusual alternatives!

140 Comments

  1. DrYak on November 8, 2017 at 7:03 pm

    Speaking of people acquiring Sailfish X : could you also include the total number of downloads ?
    (Both people buying it with voucher and regular customers) If it’s not a business secret, that is.

    It would be interesting to know how many of use there are. (Bonus point if you can compare to the evolution of Jolla 1 user base back then).

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    • jakibaki on November 8, 2017 at 9:28 pm

      I know that that number is not precise but the download-count of the “Predective text input” app for Sailfish X is at 1000+.

      As the user is prompted if they want it at install and I don’t see any reason not to install it I think that’s at least somewhat representative of the total number of sales.

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    • James Noori on November 10, 2017 at 1:01 pm

      Hi!

      Thanks for commenting.
      We currently are not going to release any numbers regarding Sailfish X sales, as they are still increasing every day. It isn’t really comparable to Jolla 1 sales since this is a software that you flash on your device and Jolla 1 was a hardware with Sailfish OS installed on it already.

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      • goodjohnease on November 14, 2017 at 9:12 pm

        Well James, no data on todays sales?
        Yesterdays numbers will do.
        The title: PAID OFF.
        Announcement: 83 backers compensated.
        What went wrong: the language or the math?

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        • goodjohnease on November 14, 2017 at 9:19 pm

          oh well, my wishful thinking.
          Took PAID OUT for PAID OFF.
          So what percentage of the backers are refunded by yesterday:)?

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  2. Dave999 on November 8, 2017 at 7:29 pm

    Diden’t win!

    Maybe next month.

    800 backers should speed up refund game. Maybe increase to 300 next month?

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    • James Noori on November 10, 2017 at 1:31 pm

      Let’s hope for that Dave! We would love to be able to pay everyone at the same time and honestly be done with the refunds. But the reality is that we need to keep our accounting in check as well. Let’s see how many we will have the capacity to refund during next month… Fingers crossed.

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        • James Noori on November 10, 2017 at 4:07 pm

          Well, we never said that we will do this each month. We said that we will do it each month that we have the financial possibility of doing so. It is yet to be confirmed which months we will choose to do the next round.

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          • Dave999 on November 10, 2017 at 8:33 pm

            That’s why I was asking. 🙂 Have you consider the Christmas edition sailfish update?

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  3. L_A_G on November 9, 2017 at 10:19 am

    So 83 out of the 100 backers for this round chose to just take the money rather than donate it or trade it for credit? Not sure what I was expecting, but judging by this it does seem like the vast majority of backers are more interested in getting their money back than keeping Jolla afloat. The number of people who have expressed interest in trading in their second refund for credit isn’t that impressive either considering the fact that the tablet had more than 21.000 backers (thou not all of them were for a whole device and this includes the 661 people who actually got their tablet).

    So if this sample is representative of the backers as a whole, we can expect the usual suspect to continue spamming the Jolla blog comments section for a long while…

    Still, let’s hope this will continue to demonstrate to people that Jolla is not simply some fly-by-night operation.

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    • Dave999 on November 9, 2017 at 12:41 pm

      Asking for the money is not the same thing as want to see Jolla gone. Many of these Jolla supporters are likely to buy something from Jolla again.

      Without refund I doubt many would buy something again.

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      • Cryx on November 13, 2017 at 1:32 pm

        Right. I wanted the tablet as my first Sailfish Device – we all know the rest if the Story. So I got a Jolla C instead, an now I’m waiting for a YouYota Sailfish Tablet from this summers Indiegogo campaign. Taking the refund has nothing in common with a disbelieve in Jollas Future; but Sailfish X is so far no option, so I even didn’t take a voucher for that (don’t need to buy another mobile phone when I have two working ones).

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    • James Noori on November 10, 2017 at 1:37 pm

      On the upside, so far roughly 30% have been either donating or not reacting at all which is not the worst stats we could have 😉 But thank you for your comment and understanding, L_A_G. And one detail here: the backers are not 21000! They are a bit over 7000. The amount of pledges are over 21000 which comes from the 7000+ backers that we had.

      Yes, this isn’t an overnight operation at all. It’s far from that! We are doing our best to balance everything and pay as much refunds as our accounting sheets allow us to do. Let’s keep our fingers crossed that everything moves upwards so we can increase this [roughly] 100 refunds per batch number.

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      • hmartin on November 25, 2017 at 1:04 pm

        Okay, let’s be optimistic and assume 30% of backers continue to take the donation option. That leaves ~5000 backers still waiting for a refund.

        At 100 backers per month, that’s 50 months, over 4 years, to process refunds. Jolla won’t even commit to doing it every month. This is in addition to already keeping backers money for over 3 years!

        Jolla’s incompetent crowd funding campaign was the straw that broke the camel’s back for me. I no longer back crowd funding projects, they are always delayed or pulling a Jolla and leaving with your money.

        Who needs VC financing when you can just fleece crowd funders?

        Maybe Jolla can charge other companies to share their experience of interest-free financing through crowd funding.

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    • Dulog on November 10, 2017 at 6:42 pm

      For myself it’s just getting my money back. I’m no more interested in any kind in jolla inc. Neither their gadgets, nor the sailfish platform at all …

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  4. FeelsGood on November 9, 2017 at 4:09 pm

    As of 5/11/2017 I emailed Jala in Bolivia. Their AcciONE P with Sailfish OS loaded is apparently available for sale. 5″ FHD (1080 x 1920) screen, Snapdragon 430, 3Gb / 32Gb, 2250 mAh battery for US$199 + shipping and their frequencies are a perfect match for Australian bands. I viewed unboxing videos but everything is in Spanish as is Jala’s main site. The phone looks like an iPhone 5 SE but with slightly smaller top and bottom bezels. If I get a reply I will get one – maybe two. Will keep you informed. Not holding my breathe but might get lucky.
    ps – I’m still waiting for the other half of my tablet refund but I’m not concerned.

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    • James Noori on November 10, 2017 at 1:39 pm

      Oh alright, that’s great to hear! Let us know how it went and if you got the devices or not. It’d be an interesting story.

      Hopefully you will receive your other half of refund very soon as well. Fingers crossed!

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  5. scribe on November 9, 2017 at 11:23 pm

    wow!!! after 3 years!!! gr8 job!!!

    still waiting for my refund!!!

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  6. Axion on November 10, 2017 at 3:23 am

    Seeing as how I haven’t received any emails since the first refund. I hope I can get the second half soon.

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    • BraapBraap on November 13, 2017 at 1:16 pm

      Keep the updates coming please

      I might be interested in this!

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  8. dimitri on November 11, 2017 at 3:24 pm

    still waiting for my refund. I’ve received a mail last month to choose… Nothing happened as usual. Always promises…

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  9. nigex on November 13, 2017 at 1:55 pm

    Excellent news. I’m fortunate enough to be able to use the refund to pay for Sailfish X, which is working really well – thanks Jolla! There are a couple of oddities, but I’m sure they’ll be sorted out in time. Far better than having to move to Android, as my original white phone was nearly dead. Onwards and upwards!
    A question then: Sony make tablets. Is there a plan to offer Sailfish on one of them?

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  10. FeelsGood on November 14, 2017 at 4:46 pm

    Jala Accione P phone (they call it DRIVE P phone in Bolivia) is available in DumbDroid, but in Sailfish OS – not available till Jan. 2018. I will wait.
    Got info from various local News outlets. I phoned them but girl at front desk did not did not understand my English – then 2IC (male) had the same problem. I’m Australian, might be different if I was from Queensland. Growing pains I guess.

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  13. Maikel needs a full refund ! on December 5, 2017 at 4:24 pm

    Allmost a month further .. how nice would it be of this company to make amends with their users of the first hour .. their backers .. the people who once believed in this lying company !

    It’s Xmas time .. give us our money back so we can buy the people we love presents instead of filling the pockets of the board members of Jolla !!

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  15. Scishfottman on December 8, 2017 at 2:30 pm

    I received the email stating I could receive my refund, but even this was a pain. The options presented on the website were wholly unclearly worded.

    Crossing my fingers that I chose the one where I could receive my money and wash my hands of this.

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    • DaveRo on December 13, 2017 at 4:43 pm

      I too got a refund email – on 8th December – from James.

      As @Scishfottman wrote, the options – when you click the link – are very unclear and do not seem to correspond to the email at all. None of them just says ‘refund the money’. I replied to the email on 8th seeking clarification but have had no response yet.

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  17. subhuman on December 14, 2017 at 3:54 pm

    Since I’ve got none I’ll have to wait yet another round. 🙁

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  18. Iseek on December 20, 2017 at 6:34 pm

    I have heard nothing, received no emails, since the first half of the refund!

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  20. alandal on December 31, 2017 at 5:16 pm

    Just another scandalous scheme to delay the full refund! It’s really straightforward and fair to refund all backers with the same amount/per-order that equals your claimed financially allowable total divided by the number pre-ordered quantity.

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  21. subhuman on January 7, 2018 at 8:02 am

    @alandal I agree, this is getting scandalous. Although Jolla is, by the terms on Indiegogo, not obliged to a refund, once they promised they would pay back what they had received, they put themselves under that obligation. The reluctance with which they’re fulfilling their promise now is far from satisfactory. They don’t seem to realise that even now their previous backers still are multiplicators. And with the performance they’re showing in the refund case I’m absolutely not convinced I’ll ever tell anything good about Jolla in the forseeable future.

    You just don’t treat people this way.

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  23. Axion on February 5, 2018 at 12:30 am

    I’ll be completely honest. I’m starting to doubt that the second round has refunded anyone.

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    • petervandeninseln on February 11, 2018 at 9:05 pm

      if it helps: i have been refunded in december. I took two SailfishX vouchers and let jolla keep the money. I can understand that the slow pace of refunds is annoying for you, but jolla didn’t have to refund anything in the first place, thats the risk we were agreeing to when taking part in crowdfunding. that’s why i didn’t take any money back from jolla (ok, just two sailfishX vouchers).

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  24. pete79 on February 5, 2018 at 1:39 pm

    So when will we get the rest of our refund?
    No news from Jolla side at all.

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  25. richardyates on February 9, 2018 at 9:04 pm

    I was at the launch of the Jolla phone in Helsinki – I got phone number 274. I travelled there because I believed in the dream, and to an extent I still do. I’m still waiting for the refund, and reading this thread I’m disturbed to see that you are treating no reply as an invitation to keep the refund. I watch my email and I’m 99% sure I haven’t had one – but inertia retention of other people’s money isn’t good enough given there is no way to check if you have been invited. So how about it? I’d like my money back and I’m not going to forego it, though I’m waiting patiently, give me a way to check how the queue is going and don’t assume you can just keep my money – a 3 year interest free loan is plenty enough sorry

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  27. Zerias on February 12, 2018 at 8:12 am

    I kind of wanted to pop in and echo subhuman’s Jan 7th post. When I first backed the tablet I had high hopes given the history behind the Jolla team.

    Now; I find those hopes dashed against a series of hard rocks. I’m finding it very difficult to maintain a civil outward expression towards Jolla, and in turn Sailfish.

    On some level I would like to think that I understand the difficulty in obtaining financing giving how quickly things went badly for Jolla. I would like to be gracious and given Jolla the benefit of the doubt.

    Yet; I can’t help but contemplate on how the refunds were going to be done in two waves. The first part of the refund arrived as expected… but now the delay in the randomization sequence on the second wave?

    I get a distinct impression that the creditors that agreed to finance Jolla don’t understand just how much word of mouth means in towards massive web of social media. It’s one thing if a “Lamestream” ragzine or publication slags off on a company. It’s quite another when the people you know on FB, Twitter, G+, Diaspora, Gab.Ai, and so on begin to slag off on a company. Reading about Samsung Galaxy 7’s exploding makes for good headlines; but really doesn’t impact people very much. Seeing the pictures of your besty’s hand on Instagram wrapped in bandages after a G7 exploded on them is quite another.

    The point here to make is that the very personal interactions that drive social media have a far greater impact on customer perception. The inability, unwillingness, or whatever it is that is keeping Jolla silent… is doing far more damage to Jolla’s reputation among the customers Jolla is targeting… than any competitor’s advertising campaign.

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    • ossi1967 on February 12, 2018 at 3:14 pm

      @Zerias I think you’re just overestimating the impact of the issue. There are very few people here and on various social media channels around Jolla who spam every topic with their “Refund! Refund!” gibberish. It just so happens that they acted so foolishly over time that nobody would want to be on their side. It’s like a vegetarian couple sitting @McDonald’s for hours, never stopping to complain about the tons of meat being sold and eaten there… Maybe at first a few other guests will listen to what they say, but when they keep repeating after a few minutes and after their daughter left for the cinema, nobody even notices any more.

      The other thing is that as things are today, consumers needn’t even trust Jolla, anyway. They need to trust Jala, Inoi, Intex or whatever Jolla’s business partners are. It’s those business partners ho need to trust Jolla… and as a company like Jala, I’d find it very strange if Jolla (given its financial situation) gives away money to people for no reason at all, without any obligation.

      Talking about obligation: You refer to subhuman’s comment in which he claimed that Jolla “promised they would pay back what they had received, they put themselves under that obligation.” That’s a lie (one of many) and one of the reasons why people who never stop talking about “Refunds!” are hardly taken seriously.

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      • Dave999 on February 14, 2018 at 10:22 pm

        If McD was trying to build a burger for you and you fiancée but came up short I’m sure people would like their money back.

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        • Rommi on February 16, 2018 at 9:50 am

          oh, yes please. I never received the tablet like ossi1867 did so I’d be moooore than happy to have the money instead.

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      • rued on May 23, 2018 at 1:50 pm

        Why are you spreading those lies ossi? Jolla has indeed promised to pay back the backers, and even confirmed it several times. Why are you all over the place? What’s your agenda? There are people being upset because of broken dreams and promises, and they are in their right to be, suck it up and live with it.

        https://blog.jolla.com/jolla-tablet-closure/
        «2. Refund the remaining Indiegogo contributors: Jolla aims to refund the total contribution, including shipping and all accessories. Due to the financial constraints this will happen in two parts: half of the refund will be done during Q1/2016, and the other half within a year, our financial situation permitting.»

        https://blog.jolla.com/summer-2017-ceo-update/
        «It has been a while since our last update about the remaining Jolla Tablet refunds – we are committed to it and we will be progressing on it in a pace our financial situation permits us to do.»

        You see the part: «we are committed to it» etc? 😉

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  30. James Noori on February 23, 2018 at 1:32 pm

    As communicated previously, we will comment on this matter whenever we have news. Currently, the whole team is busy with MWC preparations which means we won’t have time to proceed with any refunds. On top of that, MWC is an extremely expensive congress to attend for any company and as it stands it is understandable that we do not have the means to pay anything back until after MWC. More on that later when we are back and the MWC fever is over. Thanks for being patient with us!

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    • Dave999 on February 27, 2018 at 2:14 pm

      Then why don’t you just add that on top of this blog post so everyone knows what is going instead of of nu updates for almost 3 months? Anyhow good to know.

      Sweet! MWC is over soon so we can get back to the real world and important stuff.

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  31. ReginaldPerrin on February 25, 2018 at 11:30 pm

    Hope MWC goes well for you!
    I know that the refunds have dragged out, but the fact that you (Jolla) have made one half payment, says that Jolla has the best intentions. I am happy to wait for the relatively small other half (as long as it does eventually arrive).
    I would also personally be happy to accept a Sailfish OS download voucher, or whatever it is, instead, but your phones, etc are not sold in my region of the world.
    So, I can’t just swap my refund for some hardware (phone), either, for the same reason.
    I have an older Meizu MX4 Ubuntu Edition. This is no longer support, but I would like to try to install Sailfish… Any ideas?

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  33. vicosoft on March 20, 2018 at 5:09 pm

    Hello, do we know something new about the second returns of the money?

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  35. Dulog on March 26, 2018 at 9:57 pm

    So MWC is passed for some weeks. There aren’t any updates on how we get the refund, but that the company continues with development and signs contracts etc… While at the same time the refund isn’t mentioned at the roadmap 2018.

    To make it short: When will Jolla Inc. give the remaining money back?

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    • ossi1967 on May 17, 2018 at 1:06 pm

      The question isn’t when, but if. They’re not obliged to do so and they never said they would. Of course continuing development (which they don’t, a new release is overdue) and getting new partners on board is a lot more important than giving presents to a bunch of people who didn’t know what they were doing when they paid for a crowdfunding campaign.

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      • rued on May 23, 2018 at 1:23 pm

        To help on your memory: https://blog.jolla.com/jolla-tablet-closure/

        «2. Refund the remaining Indiegogo contributors: Jolla aims to refund the total contribution, including shipping and all accessories. Due to the financial constraints this will happen in two parts: half of the refund will be done during Q1/2016, and the other half within a year, our financial situation permitting.»

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        • ossi1967 on May 24, 2018 at 1:41 pm

          @rued: I had this paragraph in mind when I wrote my comment. Other han you, it seems, I read and understood it: *If* the financial situation allows it, they’ll *try* to…

          If my significant other tells me that “If the weather is sunny tomorrow, we could think of erating ice cream in the garden.”, I wouldn’t interpret that as “Tomorrow we will eat ice cream in the garden” – not even if the weather turns out to be sunny.

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          • rued on May 24, 2018 at 5:44 pm

            That’s funny ossi. You have stated people are lying etc., and that Jolla never have promised or commited themself to anything. Well, they have done so, no doubt about that. It’s even confirmed in several later posts etc. that they will, even if that relies on the financial situation – it will be done when they can they have stated.

            No, the easy solution would be to keep that promise, or at least update the people waiting regularly, and the “wining” would be less.

            https://blog.jolla.com/summer-2017-ceo-update/
            «It has been a while since our last update about the remaining Jolla Tablet refunds – we are committed to it and we will be progressing on it in a pace our financial situation permits us to do.»

            You see the part: «we are committed to it» etc? 😉

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            • ossi1967 on May 25, 2018 at 11:34 am

              @rued: Maybe it really *is* a language thing. Maybe you really don’t understand the meaning of the words. Maybe you’re not able to process if|then-clauses. (Seems your confusing if and when.)

              There’s little more to say as the paragraph you cite now basically repeats what was in the first paragraph: They’ll try to achieve it if they can.

              (“Commited”? Really? If my boss aska me to finish a presentation by Friday, I could say “Yes, it will be finished by Friday.” if and only if I’m 100% sure I’ll be done by then. If I have doubts but would like to express that against all odds I’ll at least try, I would say something like “I’m committed to it, I’ll progress as fast as other projects will allow me to.” My boss will understand. Obviously, you don’t.)

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              • rued on May 25, 2018 at 1:51 pm

                Are you a paid troll, or what is your agenda ossi?

                There is nothing in this being unclear, except you and your own personal interpretation, which you seem to think gives you the right to harass people.

                They said they are committed to pay back the money when financial situation permits them to do it – that means when. Period.

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                • rued on May 25, 2018 at 1:55 pm

                  Your own false statement above: “They’re not obliged to do so and they never said they would.”

                  There is no doubt thay did say they would – when …

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                  • ossi1967 on May 25, 2018 at 2:14 pm

                    @rued: They’re not obliged to: true.

                    They never said they would: true as proven above. (And again, it’s “if”, not “when”.)

                    You don’t understand the difference between “when” and “if”. You don’t understand the difference between “we will” and “we aim to”. That’s your fault, not theirs.

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                    • rued on May 25, 2018 at 2:19 pm

                      Sorry to say, but you fail to understand some basics, unless you just is a troll doing it on purpose.

                      I think most will see and understand this, so just continue on if you like … 🙂

  36. montrealmad on March 31, 2018 at 3:39 pm

    “This post will be updated after each refund batch is paid instead of a new post” is an excuse to not post any more.
    The business model seems to be “Let’s keep going with our business and what we’re interested and maybe in time the people whose money helped us get there might forget we owe them”

    How many refunds remain to be issued?
    What is the timeframe therefore likely to be.?
    Continued development on other fronts whilst repeating we don’t have money to issue the refunds just does’nt remain believable forever.

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  37. vistor on April 7, 2018 at 1:01 pm

    Q1 2018 has passed and no news regarding this. Hoping, but not knowing what to expect is the annoying part. Please provide us with some info. If you think no refunds will be paid out during Q2 or even Q3 please tell us that. Regularly having to return to this old blog post to look for an update is kind of annoying…

    I still believe you have the best intentions but it’s really starting to feel like you want to forget us and move on.

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  38. Axion on April 13, 2018 at 1:12 am

    This post was originally posted on November 8, 2017. This post is no longer on the first page of the blog. I honestly believe that Jolla is trying to push this behind them. Even the title of this post states “paid out.”
    If I was just a random non tablet customer, that looks as if they are saying they have paid every one.

    At this point a new post should be made with information on how many Tablet backers/Customers have not received a refund.

    I would hopefully like the rest of my money before 2019, so I can hopefully forget about this experience.

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  39. Delturner on April 22, 2018 at 3:42 pm

    Yes, it is about time Jolla gave us another update on the refunds

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  41. montrealmad on May 4, 2018 at 2:05 am

    Not surprisingly still no news – they probably don’t even check the posts here anymore – they’re probably thinking
    “Jätä meidät huomiotta, lopulta he unohtavat ja menevät pois.”

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  42. Iseek on May 10, 2018 at 9:47 pm

    Why no news, I have heard nothing, received no emails, since the first half of the refund!

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  43. Iseek on May 10, 2018 at 9:50 pm

    When will you provide the remaining refunds?
    You’ve had an interest free loan of my money for a long time now?
    And you won’t even talk to me anymore!

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    • ossi1967 on May 17, 2018 at 1:03 pm

      This was not a loan. You gave the money away for good. Period. Your risk. Don’t wine now if you can’t make financial decisions.

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      • rued on May 21, 2018 at 7:07 pm

        You’re right, it was not a loan. But as the money didn’t go into what it was intended to do, it could be named something less nice. Stop wining yourself please. 😉

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        • ossi1967 on May 22, 2018 at 4:20 pm

          @rued: The money did go into what it was intended for. Every single cent. (It just wasn’t enough.) Stop lying.

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          • rued on May 23, 2018 at 1:15 pm

            So you have the documentation on it then? From what I’ve seen there was done several “mistakes”, causing the failure to deliver (public info).

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      • madjo on June 26, 2018 at 2:44 pm

        We gave the money in good faith that it was going to be used to manufacture the device that was promised in the campaign.
        They didn’t do fully do that.

        The devices were made, but the manufacturer wasn’t paid.
        The campaign got a lot more money than initially asked, so it should’ve been enough. But it wasn’t.

        Not our fault that they screwed up, so now we want the rest of our money back.

        If you purchase a car, and the car manufacturer goes and spend that money on R&D and not on the actual car, and subsequently pulls the plug on the car. Do you say: “oh well, I gave the money away for good, I shouldn’t have wanted to buy a car in the first place. It’s a good thing they have used the money for R&D for future cars”?
        Or do you say: “Where’s my money? I demand a refund!”

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  45. rued on May 16, 2018 at 1:13 pm

    News of today is that Jolla found money to be Silver sponsor of foss-north 2018 … 😉

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      • v2px on May 24, 2018 at 7:31 pm

        Yeah I now think we will never see any more refunds or hear anything about this from Jolla. I’m done. Finally leaving the sinking ship.

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  47. geiar99 on May 25, 2018 at 9:54 am

    This morning I’ve got an email from Jolla…. my money is back? Nono, it’s just about the GDPR. C’mon Jolla, give us back the money. Long time has passed and we did not see anything.
    How anybody can trust your product when you are not transparent with us? Put an update on this page, showing you care about us. This is the first rule in marketing communications and cost nothing.
    Waiting for your reply!

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  48. Dave999 on June 13, 2018 at 12:53 am

    So this is the post where you should post the updates? Not easy to find and no info/updates.

    A bump with info would be valuable for the backers and supporters.

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  49. montrealmad on June 18, 2018 at 6:42 am

    So no new post from Jolla for too long – bet they don’t even bother checking this post anymore – they’re not interested in the people who banked rolled their other projects. As long as they have their salaries and incomes…
    ENOUGH ALREADY GET THE LAST REFUNDS DONE AND SETTLE THIS ONCE AND FOR ALL!!!

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  51. Dulog on July 1, 2018 at 3:55 pm

    So Jolla still announces new release, introduce new supported device, give interviews and visit tech stages … but why to hell aren’t you tell us ANYTHING how we will proceed with the remaining money? >:( This is absolutely unprofessional and shows that Jolla Inc. doesn’t care about this part of the community anymore…

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  53. Zerias on July 4, 2018 at 6:02 am

    Echoing the call for a bump and an update. It’s approaching 7 months since the last time this post was addressed; and this is beginning to feel more like a joke.

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  54. Dave999 on July 10, 2018 at 12:08 am

    I think it’s really poor execution of jolla. Even if the can’t refund all now. They should at least have money to refund someone, if not a few.

    Buying stuff from jolla is a gamble. But if jolla could start the jolla gamble machine and select atleast one winner it would be great. Jolla can’t afford one supporter every month?

    It would take like 6500 years to refund all. But at lest they are trying.

    I fail to believe that it’s a decision about money. Jolla simply don’t want try to solve this situation.

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    • Rommi on August 16, 2018 at 10:07 pm

      well said. they’re not even going to refund us.. no matter what they say

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  55. harri on July 18, 2018 at 4:19 pm

    Dear Jolla team,

    What is the status of the refund program? I think that that the community deserves an answer even if it would just be a status update saying that you will inform later what is going to happen.

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    • James Noori on August 16, 2018 at 2:21 pm

      We will update you when we have an update. Curently the situation is similar, hence no communication about it. There will be a payment rolling out for another group of random backers. We will update you when we have everything concretely in place. Thanks for your patience.

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  56. emilhem on July 25, 2018 at 1:13 pm

    Will there be more refunds? I got the first part in 2016. I though the second part would come sooner.

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  57. ninepine on September 30, 2018 at 12:30 am

    When are you going to be open and truthful about paying back your creditors. How much is owed to how many and what do you plan to repay. The lack of information is disappointing in the extreme.

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  58. Maikel needs a full refund ! on October 7, 2018 at 7:36 pm

    And totday all most a year later, still only false promises.
    James, is this the way you would like to be treated yourself ?

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  59. montrealmad on October 22, 2018 at 6:16 am

    No news – no promises – I’m guessing the team at Jolla thinks that the the longer they ignore the people whose money helped fund their current success the more likely they are to forget that they’re actually still awaiting their funds.

    Well we’re still here- we’re still owed money for a product that never materialized but that helped fund all your current endeavours.
    SEE YOUR COMMITMENTS THROUGH ONCE AND FOR ALL!!!!!

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  60. richardyates on October 30, 2018 at 6:28 pm

    I am a believer in sailfish. I went to Helsinki at my own expense for the launch of the original phone and bought one at the launch. I backed the tablet and all the extra accessories.

    I hope the OS succeeds but it will have to do so without more investment from me. It is bad enough that our money was accepted on one basis and used on another. What makes it worse is the complete lack of transparency about what happens now and when the refund might be made. Comments about cashflow are understandable but without any indication ultimately useless. I also resent being told that if you don’t reply to our email we will assume you have donated – a 3 year interest free loan is quite enough

    So I have put a a lot of effort and money into Sailfish. How about some mutual respect and keeping us informed about where things are? Just in case my number comes up and you don’t hear from me, take this as notice I want my money back please. If I haven’t asked it is because I haven’t received the email

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  61. Delturner on November 26, 2018 at 11:04 pm

    What is the latest status?

    has anyone got a refund since May?

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  62. vistor on December 22, 2018 at 7:45 pm

    Same question, again. Don’t you think we deserve a status update by now? Very unprofessional. I’m more sad than angry.

    Do you really think it will just go away? You’ve made your tech-embassadors, who were supposed to recommend your product and make your numbers soar, into your enemies, and we will keep telling all our friends who ask us about advice to stay away. Great marketing strategy, really.

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  63. Rommi on January 1, 2019 at 7:53 pm

    U p d a t e r e g a r d i n g t h e t a b l e t r e f u n d s , p l e a s e

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  64. montrealmad on January 7, 2019 at 6:26 am

    Another year begins – hopefully not another year like last year in which there was little to no news about how, when and if the corruptly obtained funds that have supported this company will ever be returned to those of us who foolishly trusted Jolla.
    MAKE A NEW YEARS RESOLUTION JOLLA STAFF – repay the money that you owe!!

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    • ossi1967 on January 8, 2019 at 10:42 am

      Congratulatios. “…the corruptly obtained funds that have supported this company…” is by far the most bizarre lie I’ve heard in this context – and there were many. I suppose you also assume the landing on the moon was fake and the earth is flat? 😀

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  66. ReginaldPerrin on April 8, 2019 at 8:15 am

    Still waiting… It would be nice to get some sort of update, please!

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  69. ReginaldPerrin on July 19, 2019 at 4:04 am

    So, a year and a half after a paltry amount of payouts, when are we going to:
    1. Hear any sort of update or communication?
    2. Get a payout?

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  70. Xandar0 on August 29, 2019 at 12:52 pm

    5 years after the crowdfunding and still no refund… A good move would be to refund more, we are no banks and we’re not doing 0% loans !

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  71. Maikel needs a full refund ! on September 25, 2019 at 11:27 am

    No updates since January 1st 2018.
    We paid 224 dollar in the final quarter of 2014, now 5 years later we are still waiting on our money, and Jolla is trying to wipe its sheet clean by just ignoring every question in regard to the refund process.

    5 freakin’ years Jolla ! come one either be frank and honest of just cough up the money !

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  73. tavast on October 23, 2019 at 12:58 pm

    What is happening here? Do you have the cash to post out this Christmas???

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  75. ReginaldPerrin on November 5, 2019 at 12:21 am

    “James Noori on February 23, 2018 at 1:32 pm… Currently, the whole team is busy with MWC preparations which means we won’t have time to proceed with any refunds”
    I hope that a year and 3/4 has been enough to recover from MWC. Please give us an update about the refund for the tablet. Don’t forget that we all paid money in good faith. In return, we are owed timely responses and updates.

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  76. Delturner on December 17, 2019 at 12:34 pm

    IT is about time Jolla promise and stopped making excuses

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  79. tavast on August 4, 2020 at 9:57 am

    Can you post the money now, are you just going to forget all the backers?

    Give us an update! How about ditch your management bonuses to do the right thing to cover the losses of your backers!

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  80. giles on September 17, 2020 at 12:37 pm

    Hi Jolla, It’s been a very long time without an update. Can you let us know the status of the 2nd phase refund even if you’re still unable to honor the debt yet. Some clarity would be great. Thanks.

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  81. Maikel needs a full refund ! on October 14, 2020 at 2:50 pm

    Jolla .. HELLOOOOOOO anyone still out there ?
    6 years you are sitting on the money of all backers… still no full pay out ..

    They have a name for people taking other people’s money without their permission ….

    Do the math ..

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  84. tavast on January 18, 2021 at 11:37 am

    I am drunk too, but still like to have an update on the refund! Can you work out somekind of plan here!!

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  85. edwinl on January 24, 2021 at 12:46 am

    agreed, it’s January 2021 and only 50% of the promised refund has been received, 5 years later. Be open and honest (i know you have had problems with this in the past) either admit we are not getting a refund, or communicate when the refund will be authorised!

    this page is hard to find: anyone looking online at the various articles on numerous websites will automatically presume all the refunds have been made and think how great jolla is. if only they knew….

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    • tavast on November 10, 2021 at 3:43 pm

      Should we reply and start a thread on the newer forum topics on this matter?

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  86. Frnk on April 22, 2021 at 2:05 pm

    Hallo @Jolla and @James Noori,

    a long time ago, I received the first 50% refund of the ‘Tablet’. Now I would like to get the second 50% as a Sailfish X voucher.
    What do I have to do? How do I identify to you as entitled? (I don’t think I have all past emails on the issue…)

    Thanks in advance for some instructions…

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    • tavast on November 10, 2021 at 3:44 pm

      Should we start a thread on the newer forum topics on this matter?

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  87. tavast on November 10, 2021 at 3:43 pm

    Give an update on the 2nd phase payment, ASAP!

    Also can you open a newer forum for this topic. Let me know!

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