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Semi-protected edit request on 9 June 2023 - Update and improve information on chatbots and their impact in the e-commerce industry

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  • 2022: E-commerce chatbots on WhatsApp have established themselves as an integral part of omnichannel e-commerce. Prominent examples of conversational commerce, like The Coca-Cola Company's Pemberbot, outperform their equivalent web solutions and mobile applications in terms of revenue in LATAM.[5][6] Cesarcas1994 (talk) 23:39, 9 June 2023 (UTC)[]
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 Not done: No. If you have a conflict of interest, which is strongly indicated by your edit history, you must declare it, and you should refrain from editing articles directly. If you are being paid to edit, you must indicate that together with your employer and the client in question. See WP:COI and WP:PAID. Actualcpscm (talk) 19:25, 10 June 2023 (UTC)[]

Wiki Education assignment: Online Communities

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 This article was the subject of a Wiki Education Foundation-supported course assignment, between 22 September 2025 and 5 December 2025. Further details are available on the course page. Peer reviewers: AlonsoMayor, Bget023.

— Assignment last updated by Alicia ECO Community (talk) 20:59, 3 November 2025 (UTC)[]

Improved grammar and sentence clarity in lead

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Current: E-commerce (electronic commerce) refers to commercial activities including the electronic buying or selling products and services which are conducted on online platforms or over the Internet. Better: E-commerce (electronic commerce) refers to commercial activities involving the electronic buying or selling of products and services on online platforms or over the Internet. ShihabEditor (talk) 15:42, 29 May 2026 (UTC)[]

Improved grammar in Arab states section

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Current: It will be independent on the willingness of the people to adopt this new trend.

Suggested: It will depend on people's willingness to adopt this new trend.

Reason: This fixes grammar and improves sentence clarity without changing the meaning. ShihabEditor (talk) 15:49, 29 May 2026 (UTC)[]

Fixed grammar in customer impact section

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Current: When the customer regret the purchase of a product, it involves returning goods and refunding process.

Suggested: When customers regret the purchase of a product, the process may involve returning goods and requesting a refund.

Reason: This fixes grammar and improves sentence clarity without changing the meaning. ShihabEditor (talk) 15:55, 29 May 2026 (UTC)[]

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