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customer-segmentation-analysis

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This project focus on customer analysis and segmentation. Which help to generate specific marketing strategies targeting different groups. RFM Analysis, Cohort Analysis, and K-means Clusters were conducted on a UK-based online retail transaction dataset with 1,067,371 rows of records hosted on the UCI Machine Learning Repository.

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This repository contains project materials for the Spring 2024 STAT 208 class, specifically for Team 8. All materials are the property of Team 8, University of California, Riverside, A. Gary Anderson School of Management. Thank you for viewing our repository.

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Can we use association mining and machine learning to understand groceries purchase? Can we predict products that a user will buy again, try for the first time or add to cart next during a session? Can we segment our customer base into several cohorts based on their preferred products and purchase behaviour?

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Supply chain analytics is a valuable part of data-driven decision-making in various industries such as manufacturing, retail, healthcare, and logistics. It is the process of collecting, analyzing and interpreting data related to the movement of products and services from suppliers to customers.

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This project analyzes customer behavior in online retail using cohort analysis, **Recency, Frequency, Monetary (RFM)** metrics, and K-means clustering to segment customers. It identifies key groups like Best, At-Risk, and Average Customers, offering strategies to enhance engagement and drive loyalty.

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