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DocuSign is a developer of cloud-based software that allows users to automate the agreement process and provide legally binding electronic signatures from nearly any device. The company's platform automates manual and paper-based processes that allow users to manage various aspects of documented business transactions, including identity management, authentication, digital signatures, forms and data collection, collaboration, and workflow automation and storage. The company also uses artificial intelligence to analyze collections of agreements for risks and opportunities.
The company was founded in 2003 and completed its IPO in May 2018.Customers of the company's platform have included Salesforce, T-Mobile, Dilawri, Unilever, LinkedIn, ATB, Apple, Magna, AstraZeneca, Aon, Kubota, and Gensys.
DocuSign's Agreement Cloud is a management suite that offers over twelve applications for preparing, signing, acting on, and managing agreements. It offers over 350 integrations to allow users to be more flexible and use the Agreement Cloud in their other workspaces, such as Salesforce, Google Suite, Workday, and SAP. As well, it offers APIs to allow users to embed, extend, and connect DocuSign applications within an organization's applications, workflows, and processes.
One of the applications in the Agreement cloud is DocuSign's eSignature application, which allows users to sign and send documents from almost anywhere, with legally binding signatures. The system is intended to help simplify and speed up the document signing process. eSignature offers integrations as part of the Agreement Cloud and can be used to collect details from a possible signee. Further, it offers flexible routing to send documents to multiple users in serial, parallel, and mixed sequencing to tailor to internal processes.
Further, the eSignature application is a secure and compliant platform and is lawful and court-admissible, complying with the U.S. ESIGN Act, UETA, and the EU's eIDAS Regulation. Premium features of the platform include SMS delivery for agreements, signing insights to show where signers are stuck, behavioral data to optimize the experience, and ID verification.
Offering integration with DocuSign's eSignature and as a part of the Agreement Cloud, CLM allows users to automate manual tasks, align workflows, and reduce errors and risks with CLM's smart contract management tool. The tool offers configurable workflows to automate complex agreement processes, a centralized repository for contracts to be maintained and searched in a single area, and document generation tools, workflow templates, clause libraries, collaboration tools, and integrations.
Docusign Insight helps users understand what is in their documents and provide insights and uncover risks and opportunities in those contracts and documents. The tool uses artificial intelligence, including natural language processing and rules-based logic, to help users find, filter, and analyze agreements across an enterprise.
This can be used, according to DocuSign, to help users find revenue opportunities in agreements, accelerate legal service delivery without increasing risks, protect business continuity while optimizing spend, extract relevant contract data and analysis results, reduce operational risk, and streamline compliance across analysis and reporting.
The tool offers specialized AI models, which can allow users to make use of the pre-trained and customizable models to find answers to possible questions across agreements for different use cases. These use cases include the following:
- sales—Insight can find favored terms, notice requirements, and other unseen risks and opportunities in documents
- procurement—it can evaluate obligations, SLAs, renewals, rebates, and incentives
- business operations—It can assist with protection in a crisis, such as analyzing force majeure, termination for convenience, damages, and other critical items
- mergers and acquisitions—it can help uncover hidden risks in contracts before they impact transactions and identify opportunities for post-integration synergies
- data privacy—to better security and compliance
- non-disclosure agreements—to better understand critical details in agreements
There are other tools offered within, and sometimes without, the Agreement Cloud. These tools offer increased capabilities for the above popular services or can be used for specific use cases.
Additional Agreement Cloud tools
DocuSign Analyzer
This product can be used to help negotiate agreements automatically using artificial intelligence and working towards intended outcomes.
DocuSign Click
This can allow users to capture consent for standard agreements through a click.
DocuSign Gen for Salesforce
This tool automatically generates customized agreements from Salesforce with easy-to-use templates.
DocuSign Identify
This allows users to choose from several enhanced methods to identify signers beyond the standard practice of clicking an emailed link.
DocuSign Monitor
This allows users to protect agreements with continuous activity tracking and monitoring.
