Consumer news: The National Consumer Disputes Redressal Commission (NCDRC) has closed an appeal filed by after the company paid Rs 2.73 lakh to consumers, bringing an end to a dispute that began in 2017.

A bench headed of Justice A P Sahi (President), which was hearing a first appeal filed by the company against a February 25, 2024 decision of the Maharashtra State Consumer Disputes Redressal Commission that had awarded compensation to the complainants.

“The entire amount… has been tendered and paid to the Respondents through demand drafts,” the national commission recorded while taking note of the settlement.

The case dates back to 2017, when a group of consumers including included Ela Mehta, Hema Siddhartha Chand, Seema Motwani and others filed a complaint alleging deficiencies in travel-related services. The dispute also involved Jet Airways as one of the parties.

After several years of proceedings, the Maharashtra State Consumer Commission ruled in favour of the consumers on February 25, 2024, directing payment of compensation of Rs 2.73 lakh.

Challenging this order, MakeMyTrip filed a first appeal before the national commission in 2025.

Jet Airways was also among the parties in the original complaint.

Alongside, execution proceedings were initiated before the state consumer commission to ensure that the awarded compensation was actually paid.

During the pendency of the appeal, the company moved an application informing the national  commission that it had already complied with the order.

MakeMyTrip told the court that it had paid the full amount of Rs 2,73,277 to the respondents through demand drafts, as required under the state commission’s order.

This fact was specifically mentioned in its application before the national commission.

Taking note of the payment, the national consumer commission observed that the decree had been fully satisfied.

The counsel for the company also submitted that since the amount had already been paid, no further orders were required in the appeal.

Accepting this submission, the commission allowed the application and ordered that the appeal be consigned, effectively closing the case.

“The Appeal is accordingly consigned,” the order stated.

In simple terms, once a company follows a consumer court’s order and pays the compensation, the legal dispute comes to an end. The courts do not continue to hear appeals when the issue has already been resolved.

With the full payment made and accepted, this nearly decade-long consumer dispute has now been formally closed.

On March 25, calling out a builder’s prolonged failure to deliver a promised flat despite full payment, the National Consumer Disputes Redressal Commission (NCDRC) has enhanced compensation to the homebuyers by ordering an 18 per cent interest refund, holding that lawful possession had become “impossible” due to regulatory and title-related hurdles.

A bench of Justice A P Sahi (president) and Bharatkumar Pandya (member) was hearing an appeal filed by the homebuyers against the Delhi State Commission’s 2015 order, which had granted a refund instead of possession of the flat.

“The rate of interest as awarded to the tune of 10 per cent by the State Commission on the peculiar facts of this case shall stand modified to 18 per cent, which we find to be justified in the circumstances of the present case where the person after investing a huge amount has been waiting since 2006 to get a valid possession,” the commission said.

The  core issue before the commission was whether the complainants were entitled to actual possession of the property or whether a refund with appropriate interest was the proper relief in light of the builder’s failure to deliver the flat.