Can't find the subscription

Hello Theofanis Tzeka

This usually happens when the Pay‑As‑You‑Go subscription is created, but it is not linked to the directory you’re currently signed into, or it was created under a different Azure Active Directory (tenant).

Receiving the confirmation email only confirms that the signup completed successfully it does not automatically guarantee visibility in the current tenant or account context.

1. You are signed into the wrong directory (tenant)

If the subscription was created in a different tenant, Azure portal → Subscriptions will appear empty.

Action:

1. In the Azure portal, click Profile (top‑right corner)
2. Select Switch directory
3. Try all available directories
4. After switching, go to Subscriptions

This is the most common resolution

Reference: https://learn.microsoft.com/azure/active-directory/fundamentals/active-directory-how-to-find-tenant

2. You used a different sign‑in account during signup

Sometimes the signup was completed using:

• A different email ID
• A Microsoft personal account instead of a work account
• A cached browser session

Action:

• Sign out completely
• Use InPrivate/Incognito
• Sign in using the exact email ID shown in the confirmation email
• Check Subscriptions again

3. You do not yet have subscription access

Even if the subscription exists, it won’t show unless you have at least Reader access.

Action:

• Check whether someone else (global admin / billing admin) owns the subscription
• Ask them to assign you Owner or Reader role

4. Subscription is created but still in Disabled / Pending state

In rare cases (identity or billing verification), the subscription exists but is not yet active.

Action:

• Open Cost Management + Billing
• Check Billing scopes
• Look for the subscription under billing account

When none of the above helps, If

• The directory is correct
• The sign‑in account matches the confirmation email
• No one else owns the subscription

Then this becomes a backend provisioning issue, and Azure Support must associate the subscription with your account.

• Raise an Azure support request under Subscription / Billing
• Attach the confirmation email as proof of signup

Reference: https://learn.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request

For queries related to subscription create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click the below click for Help + Support -> Create a Support Request

link: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

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Type Subscription.

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Click Next after that click pen and select the subscription id you have are having issue.

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After this select below options.

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In Contact Support, create support request

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The following screen appears

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Click Next button in Recommended Solution

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In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.👁 User's image

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In Preference contact method select either Email or Phone.

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Click Review+Create and click Create button.

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Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

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Let me know if you have further questions, we would be happy to help you!

Thanks,
Suchitra.

Thank you for your detailed response, the provided support link:
https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade%22https://portal.azure.com/?#blade/microsoft_azure_support/helpandsupportblade%22
is no longer reachable, returns Resource Not found error.
The support ticket work flow doesn't go anywhere, after submitting:
"Pay As you Go subscription created on December 30 2025 and confirmed by email cannot be found"
I got:
In order to complete your Azure subscription purchase, we need more details related to your account information. Continue submitting a support ticket by providing all the information requested in the ticket submission process, and the Account Review team will provide you with a prompt resolution.

The problem is that there is no Continue button or any links to provide further information.