System will not start after failed Asus update

Chuck Simes 0 Reputation points

Armoury crate update failed and system would not restart. Got the Black error screen several times then the Blue error screen.

Have tried system repair, system reset, system restore, and system reinstall. None of which worked.

HELP!!!

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Answer recommended by moderator

Chuck Simes 0 Reputation points

Problem solved, reimaged drive. Then disabled Armoury crate in BIOS

  1. Lucus-V 8,340 Reputation points • Microsoft External Staff • Moderator

    Hi Chuck Simes,

    I'm happy to hear that you have managed to resolve the problem and really appreciate your feedback.

    If you have further questions, please feel free to make a thread.

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3 additional answers

  1. Lucus-V 8,340 Reputation points • Microsoft External Staff • Moderator

    Hi Chuck Simes,

    Can your laptop boot into safe mode?

    If it can, you can uninstall or reinstall Armoury Crate from there.

    If you have any updates, please feel free to let me know.

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  2. Ivan B 114.8K Reputation points • Independent Advisor

    Hi,

    If it's a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

    What errors appear on the blue screen? If possible, take a screenshot and post it here.

    A good alternative is to reinstall using the USB method.

    Thanks

    1. Ivan B 114.8K Reputation points • Independent Advisor

      Hi ,

      Did you manage to solve the problem?

      Thanks

    2. Chuck Simes 0 Reputation points

      No! I am still looking for a solution.

    3. Ivan B 114.8K Reputation points • Independent Advisor

      Hi,

      In a case like this, the best option would probably be to reinstall Windows using the USB method.

      What is the model of your Asus laptop or desktop?

      Thanks

    4. Chuck Simes 0 Reputation points

      Thank you for your input.

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  3. AI answer

    Based on similar Windows 11 blue/black screen issues after problematic updates or OEM tools (like ASUS Armoury Crate), the most effective recovery path is to use Windows Recovery Environment (WinRE) and either roll back changes or perform a clean reset while keeping files.

    Try these steps in order:

    1. Enter Windows Recovery Environment (WinRE)
    2. Power on the device.
    3. As soon as the Windows or ASUS logo appears, press and hold the power button until the device turns off.
    4. Repeat this power‑on → force‑off cycle 2–3 times. On the next boot, Windows should show “Preparing Automatic Repair” and then “Automatic Repair”.
    5. When “Automatic Repair” appears, select Advanced options to enter WinRE.
    6. Use System Restore (if a restore point exists)
    7. In WinRE, select Troubleshoot > Advanced options > System Restore.
    8. Choose a restore point from before the Armoury Crate update.
    9. Let the restore complete and restart.

    If System Restore is unavailable or fails, continue.

    1. Use Startup Repair
    2. In WinRE, select Troubleshoot > Advanced options > Startup Repair.
    3. Choose the Windows 11 installation and let Startup Repair run.
    4. Restart when prompted.

    If the system still will not start, continue.

    1. Revert pending updates (if the failure started after a Windows update combined with Armoury Crate)
    2. In WinRE, go to Troubleshoot > Advanced options > Command Prompt.
    3. Run (assuming Windows is on C:): 
       DISM /image:C:\ /cleanup-image /revertpendingactions
    4. Close Command Prompt and restart.

    This reverts pending Windows component changes that can block startup after a failed update.

    1. Reset this PC (keep files) If none of the above works, perform a reset from WinRE:
    2. In WinRE, select Troubleshoot > Reset this PC.
    3. Choose Keep my files.
    4. Choose Cloud download if available (recommended for fresh system files) or Local reinstall.
    5. Complete the reset. This reinstalls Windows while preserving personal files but removes apps and settings.

    If even Reset fails or the device remains unbootable, a full clean install from external installation media is required. In that case, back up data first using WinRE Command Prompt or a bootable recovery tool, then reinstall Windows.

    After recovery, avoid reinstalling Armoury Crate immediately; similar BSOD cases have been resolved by removing it and relying on standard Windows and ASUS drivers/utilities only.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.
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