Outlook for Mac - Reply/Forwards Does Not Include the Original E-mail

RRAB 25 Reputation points

I am running Microsoft® Outlook for Mac (Version 16.110 (26051131) on my mac. Recently, a reply or forward does not include the original message -- something seems to have changed recently.

I have toggled the attribution of the original message on and off, tried restarting Outlook, restarting the computer.

👁 Screenshot 2026-05-19 at 10.02.06 AM

I am running the Legacy outlook. Not crazy about the updated look.

👁 Screenshot 2026-05-19 at 10.03.38 AM

Can someone guide me on what the issue might be?

Moderator's note: Moved from Microsoft 365 Insider | Outlook | MacOS

  1. Jack-Bu 6,775 Reputation points • Microsoft External Staff • Moderator

    Hello RRAB, 

    It’s been a while since your last interaction.

    I wanted check if you’ve had a chance to review the response provided by Dora. We hope it addressed your questions thoroughly.

    If you have any further questions or need additional clarification, please feel free to return and ask at any time. 

    Additionally, if you feel this discussion has been helpful, please consider marking this thread as accepted by clicking “Accept the answer.” This helps surface the information provided for others encountering similar issues and contributes to building a stronger, more informed community. 

  2. Alain Holmes 5 Reputation points

    I’ve got the same issue since updating on June the 2nd.

    Hope MS finds a fix for this soon.

  3. BWA IT 5 Reputation points

    We've got the same issue since updating to 16.110.

    Please let us know if this issue will be fixed with the next version.

    At the moment, we've blocked all the updates of Office Applications (16.119.3) for inter-compability reason...

    Thanks before

  4. Wayde Martens 0 Reputation points

    Just use apple mail. It seems to just work and you don't need to deal with the enshitification that is occurring with outlook..

  5. BWA IT 5 Reputation points

    We've tested with 16.110.1, the issue has been fixed. But we prefer deploying this update next week to avoid new unknown issue...

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4 answers

  1. Dora-T 14,950 Reputation points • Microsoft External Staff • Moderator

    Hi RRAB, 

    Thank you for the detailed information and screenshots. 

    I found that another user recently experienced very similar behavior in Legacy Outlook for Mac Version 16.110, where replying or forwarding emails no longer includes the original message content. 

    You can refer to a similar thread here: Legacy Outlook for Mac is now deleting threads when emails are replied or forwarded - Microsoft Q&A 

    As a temporary workaround, you may want to roll back Outlook to an earlier version such as 16.108 or 16.109, as this appears to have resolved the issue. 

    Please try the following steps: 

    +Open any Office app > Help > Check for Updates > clear the checkbox for “Automatically keep Microsoft Apps up to date.”

    +Quit all Office apps.     

    +Go to Applications > choose Microsoft Outlook > Move to Trash.    

    +Install the 16.108 or 16.109 package from this link: Update history for Office for Mac - Office release notes | Microsoft Learn 

    I hope this helps. Please let me know how it goes after trying the rollback. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    1. Dora-T 14,950 Reputation points • Microsoft External Staff • Moderator

      Hi RRAB, 

      Just checking in to see if you've had a chance to check my previous response. 

      Please let me know if there are any updates on your end. 

    2. Ken 0 Reputation points

      Thank you, Dora. I was having the same exact issue, and installing 16.109.3 fixed it.

    3. Dora-T 14,950 Reputation points • Microsoft External Staff • Moderator

      Hi Ken

      Thank you for the update and for confirming that installing version 16.109.3 resolved the issue for you. This may be helpful for others who encounter the same issue. 

      Best regards,

    4. Arwbell 0 Reputation points

      I had the same problem after 16.110 installed on Friday. Applied this solution, rolling back to 16.109.3 and the issue is resolved. Many thanks.

    5. Dora-T 14,950 Reputation points • Microsoft External Staff • Moderator

      Hi Arwbell

      Thank you for sharing the update.

      I'm glad to hear that rolling back to version 16.109.3 resolved the issue in your case. I appreciate you taking the time to share your results, as this information may be helpful to other community members experiencing the same behavior.

      Best regards,

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  2. Derek Erb 5 Reputation points

    As mentioned elsewhere here: Outlook update 16.110.1 fixes the problem and reinstates proper replying and forwarding with including the original thread.

    I have updated several client machines and it works.

    1. BWA IT 5 Reputation points

      We've tested with 16.110.1, confirm this issue has been fixed with this update.

      But we prefer deploying to all our clients next week to avoid new unknown issue...

    2. Wim Borgers 0 Reputation points

      Same here. The latest public update fixes the issue! Thanks, @Dora-T for your help.

    3. Dora-T 14,950 Reputation points • Microsoft External Staff • Moderator

      Hi everyone,

      Thank you for the update and for confirming that version 16.110.1 resolved the issue on your end.

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  3. Hornblower409 10,285 Reputation points

    May be fixed in 16.110.1 Current Channel (Preview). See the Answer by "Jayden-P Jun 23, 2026" in
    https://learn.microsoft.com/en-us/answers/questions/5923453/outlook-for-mac-bug-original-message-not-included?orderby=newest

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  4. Dora-T 14,950 Reputation points • Microsoft External Staff • Moderator

    Hi everyone,

    Microsoft has rolled out version 16.110.1 on Current Channel. Please update your device to this version to fix the issue.

    👁 User's image

    Thanks to everyone for being patience.

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