Microsoft Certificate not available in my profile

SANDEEP SHARMA 0 Reputation points

Hello Support team,

I am unable to see my latest certification AZ-900 - Microsoft Azure Fundamentals - English (ENU) which i earned on 12/06/2026.Though i have mail from Microsoft for acknowledge that ceritification achieved successfully.

I had given my exam online with PersonVUE and they requested to get check with Microsoft.

So kindly check this matter on Priority

BR

Ssandeep S Sharma

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2 answers

  1. Julian Sharp 30,356 Reputation points

    What you need to check and then do if you cannot find your certification is covered by this page https://learn.microsoft.com/credentials/certifications/missing-certifications

    1. SANDEEP SHARMA 0 Reputation points

      No Its not working

    2. Julian Sharp 30,356 Reputation points

      The final step in that link is to contact Credentials support - have you done that?

    3. SANDEEP SHARMA 0 Reputation points

      Yes I have done already but no luck ,Ticket i opened on 15/06/2026

    4. Julian Sharp 30,356 Reputation points

      So if you had already raised a ticket on support, why are you asking on here. This is not support, it is a community forum.

    5. SANDEEP SHARMA 0 Reputation points

      Thanks for your information,I thought apart of raised a case if i need to do something else with regards to solve my issue

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  2. AI answer

    AZ-900 results and certifications can take up to 24–48 hours to appear on the Microsoft Learn profile. Since the exam was passed and a confirmation email was received, use the following checks and then contact the correct support channel if it still does not show:

    1. Confirm the correct Learn profile and account
      • Sign in to Microsoft Learn and open the profile’s Credentials section (Certifications tab).
      • If there are multiple Microsoft accounts (work/school and personal), sign out and try each account that might have been used when registering with Pearson VUE.
      • The certification will only appear under the Learn profile that is linked to the account used for the exam.
    2. Verify credential requirements
      • AZ-900 is a single-exam certification; passing the exam is sufficient to earn the certification. There is no additional exam required.
    3. Check timing
      • It can take up to 24–48 hours (and up to 24 hours per the certification process guidance) for exam results and certifications to appear in the Learn profile’s Certifications tab after passing the exam, especially around weekends.
    4. If the certification is still missing
      • Follow the guidance for Missing Exams or Certifications to troubleshoot missing credentials.
      • If the certification still does not appear after the above checks and sufficient time has passed, contact Microsoft Credentials Support so the credentials team can review the account, exam history, and fix any profile/linking issues.

    Use this support path:

    • Review: Missing Exams or Certifications steps.
    • Then open a ticket via Credentials Support for further investigation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.
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