Merging two accounts
Good afternoon,
I have two Microsoft Accounts, and I'm looking to merge these two. I sat a lot of Microsoft exams over the last 30 years, view Pearson vue / prometric, and I have lost access to this history.
My active account is Brian Finnegan email: ******@outlook.ie
My old account is Brian M Finnegan email: ******@gmail.com - note: I do not have access to this e-mail address any more.
My MCP ID: 1329213
My registered Home address:
PII removed by Moderator
Registered mobile number: PII removed by Moderator
Is it possible to merge the old account into the active account ?
Many thanks
Brian
3 answers
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Diana Mariz 8,720 Reputation points • Independent Advisor
Hi Brian,
As per checking, it’s not possible to merge two Microsoft accounts into one as Microsoft doesn’t allow account consolidation, even if both accounts belong to the same person. For the reason that each account remains separate with its own sign-in credentials, services, and history.
In the meantime, for the Microsoft Certification, you may reach out to the certification support team and provide your MCP ID (1329213) along with personal details (like your registered home address and phone number) and check if they can help transfer your certification records to your active account.
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Julian Sharp 29,951 Reputation points
Microsoft does however permit merging of Learn profiles which is the OPs question. However, this requires access to the profiles via the email accounts.
Nor can Microsoft transfer certifications between Learn profiles.
Also note that MCP ID/MC IDs have not been used since the merger of Certification profiles and Learn profiles in 2024. Your Microsoft Learn username is now your unique ID.
https://learn.microsoft.com/training/support/faq?pivots=profile&source=docs#what-happened-to-my-mcid
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Julian Sharp 29,951 Reputation points
You need access to the email account associated with the Learn profile to be able to link and merge your Learn profiles https://learn.microsoft.com/training/support/faq?pivots=profile#can-i-merge-two-profiles-of-mine-into-one
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AI answer
It is not possible to merge Microsoft accounts.
Personal Microsoft accounts cannot be linked, merged, or combined, and content such as exam history, certifications, purchases, or balances cannot be transferred from one Microsoft account to another. Each account remains separate.
For Microsoft Learn / certification data specifically, the supported option is to link and merge Microsoft Learn profiles, not the underlying Microsoft accounts. This requires access to the login accounts involved. If access to the old email account is lost and cannot be recovered, its associated Microsoft account and any attached history cannot be merged into the active account.
If the old certification history is associated with a different Learn profile, the only supported path is to:
- Sign in to the Learn profile that should be kept as primary.
- Add other login accounts to that Learn profile (if still accessible) under Settings → Account Management → Add login account.
- When the same login is associated with more than one Learn profile, a Learn profile merge can be triggered, which combines learning progress, credentials, and transcripts into a single Learn profile.
Because access to the old Gmail-based account is no longer available, and Microsoft does not support account merging or transferring data between separate Microsoft accounts, the old account cannot be merged into the active Outlook account.
References:
- Combining Microsoft accounts
- Which account do you want to use?
- Managing your Microsoft Learn profile settings
- How to add an existing outlook.com account to my existing microsoft account? - Microsoft Q&A
- I realize I have 2 different accounts. How do I combine the 2? - Microsoft Q&A
- Need help in changing primary email address for Certification Profile - Microsoft Q&A
- Certificate Not Received - Microsoft Q&A
- How to transfer certification and learning progress from my professional account to my personal account? - Microsoft Q&A
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