Legal name change request for certification PL-300

To update the legal name for the PL-300 certification exam when the profile is locked, use the official Microsoft Learn and Credentials support paths; community responders cannot unlock profiles directly.

Follow these steps:

1. Try updating the legal name in Microsoft Learn (if/when the profile is unlocked):
   • Sign in to the Microsoft Learn profile.
   • Go to Settings: https://learn.microsoft.com/users/me/settings.
   • Under Legal Name, update the name so it matches the government-issued ID.
   • Save the changes.
   • If an exam is already booked, a message will appear with a link to contact Certification/Credentials Support to complete the change.
2. Since the profile is locked (“Contact Technical Support to unlock it”):
   • Use Credentials Support to get the profile unlocked and request help with the legal name change.
   • Go to Credentials Support: https://aka.ms/Credentials-Support.
   • Submit a support request describing:
     • That the Microsoft Learn profile is locked.
     • The exact error message (“Contact Technical Support to unlock it”).
     • That there is a scheduled or purchased PL-300 exam and the legal name must match the ID.
   • Attach or be prepared to provide government-issued ID if support requests it.
3. If prompted to contact Certification Support from Learn settings:
   • When attempting to change the legal name in Learn settings, if a message appears instructing to contact Certification Support, follow that link and file a ticket with the Credentials Support team. This is the supported path when a legal name change is needed and the system blocks self-service changes (for example, due to an existing exam booking or profile issues).
4. Do not attempt to test with a mismatched name:
   • The legal name on the Learn profile must match the government-issued ID used at the exam appointment. Ensure the support case is resolved and the name is corrected before attempting to sit the PL-300 exam.

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References:

• Credentials support
• Managing your Microsoft Learn profile settings
• Register and schedule an exam
• Request to Remove Last Name from Pearson VUE Legal Name - Microsoft Q&A
• I want to change my legal name to [Moderator note: personal info removed], Currently it is Set as [Moderator note: personal info removed] - Microsoft Q&A
• Editing the name after scheduling - Microsoft Q&A
• I WNAT TO CHANGE my name on microsoft learn - Microsoft Q&A
• Candidate name shows as first name + last name - Microsoft Q&A
• Frequently asked questions (FAQs) about online proctored exams

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